26.10.2013 Views

Aviation World 1/2013 - Fraport AG

Aviation World 1/2013 - Fraport AG

Aviation World 1/2013 - Fraport AG

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>Aviation</strong> <strong>World</strong> 1/<strong>2013</strong><br />

Battling Snow and Ice 08<br />

04 The City at the<br />

Gates of Frankfurt<br />

Social Media: Let’s Connect 10<br />

Airline Portrait: Vueling 14


2 Check-in<br />

04 Frankfurt Airport City<br />

08 Battling Snow and Ice<br />

14 Airline Portrait<br />

Dear Reader,<br />

Dr. Stefan Schulte<br />

Executive Board Chairman<br />

<strong>Fraport</strong> <strong>AG</strong><br />

2012 will certainly be remembered as a turbulent year for the air transport industry in<br />

Europe. “More passengers – less cargo” at Frankfurt Airport (FRA) characterized traffic<br />

development last year. High fuel prices, burdens imposed by the national aviation tax<br />

and weak demand – especially in southern Europe – weighed heavily on the economic<br />

vitality of our entire aviation industry. Nevertheless, FRA did considerably well in this<br />

challenging environment. We achieved a new annual record of 57.5 million passengers<br />

(up 1.9 percent) and exceeded the 200,000 passenger level last summer – for the first<br />

time in the history of Frankfurt Airport.<br />

The weak global economy also played a crucial role in the development of the air<br />

cargo market. Although FRA’s cargo volumes slipped below the 2011 level, this<br />

negative trend has been slowing down. Thus, the decline in cargo tonnage was significantly<br />

reduced towards the end of last year and this promising trend is moving in the<br />

right direction. In January <strong>2013</strong>, cargo figures grew positively again. Therefore, we expect<br />

an overall increase in both passenger figures and cargo tonnage in the medium<br />

and long term. This is also why we are continuing to expand Frankfurt Airport, step by<br />

step, in keeping with demand. The importance of our capacity expansion is underscored<br />

by another achievement last year: FRA’s on-time performance exceeded the 80<br />

percent threshold for the first time – good for the airlines and passengers as well as for<br />

the environment. After only one year of operations, Frankfurt Airport’s new Runway<br />

Northwest is already playing a key role in this regard and demonstrates one of the reasons<br />

why additional capacities were so urgently needed.<br />

The growth of the FRA’s operational facilities is being accompanied by major infrastructure<br />

development near the terminals. In recent years, numerous real estate projects<br />

have led to the emergence of the dynamic Frankfurt Airport City. Our well-connected<br />

Frankfurt Airport City serves as an attractive location for global players, hotels, logistics<br />

companies and many other internationally-oriented businesses.<br />

In addition to many other exciting stories, this issue of <strong>Aviation</strong> <strong>World</strong> will reveal<br />

further plans for developing Frankfurt Airport City, on the doorstep of Frankfurt am<br />

Main and at the crossroads of Europe. I hope you enjoy reading this issue of <strong>Aviation</strong><br />

<strong>World</strong>.<br />

Sincerely,<br />

Dr. Stefan Schulte<br />

03 <strong>Fraport</strong> <strong>World</strong><br />

Frankfurt Airport City: a City with Potential<br />

German Air Transport: Joint Energy Efficiency Campaign Launched<br />

Winter Services at Frankfurt Airport: Battling Snow and Ice<br />

Social Media: Let’s Connect!<br />

13 Airline <strong>World</strong><br />

FCS: Ending the Endless Paperwork Trail<br />

Airline Portrait: Vueling – Beyond Low Cost<br />

Lufthansa Cargo’s Director Communications: Matthias Eberle<br />

18 People <strong>World</strong><br />

Airline Operators Committee : New Chairman<br />

New Managing Director at <strong>Fraport</strong> Cargo Services<br />

New at <strong>Fraport</strong> Ground Services


1997<br />

79.9 % 2002<br />

1998<br />

77.3 %<br />

1999<br />

63.4 %<br />

2000<br />

75.5 %<br />

2001<br />

76.3 %<br />

77.9 %<br />

2003<br />

78.1 %<br />

2004<br />

76.9 %<br />

2005<br />

76.6 %<br />

2006<br />

72.9 %<br />

2007<br />

72.6 %<br />

2008<br />

73.7 %<br />

2009<br />

78.8 %<br />

2010<br />

69.3 %<br />

<strong>Fraport</strong> <strong>World</strong><br />

New record in 2012: annual on-time performance ratings at Frankfurt Airport in comparison (1997 to 2012, updated: December 1, 2012).<br />

The historic low during the period resulted from a partial lockdown of airspace during the Kosovo War in 1999.<br />

Punctuality Record at FRA<br />

Is the flight on time? Punctuality is a key<br />

issue at all airports; after all, delays disrupt<br />

operations, cost passengers and<br />

crews nerves, and the airlines money.<br />

The new Runway Northwest at Frankfurt<br />

Airport has led to a significant improvement<br />

in punctuality as can be seen after<br />

the first year in operation.<br />

The on-time performance rating for all<br />

flights in 2012 was 80.3 %, surpassing the<br />

old record dating back to 1997 (79.9 %).<br />

The rating sees Frankfurt cross the 80 %<br />

threshold, the target value in terms of<br />

punctuality for many European airports,<br />

for the first time, with the month of<br />

<strong>Fraport</strong> Listed in<br />

The Sustainability Yearbook <strong>2013</strong><br />

For the sixth consecutive year, <strong>Fraport</strong> is<br />

represented in the RobecoSAM Sustainability<br />

Yearbook, which is regarded as the<br />

world's most comprehensive publication<br />

on corporate sustainability performance.<br />

As in 2012, the airport operator again<br />

received the “RobecoSAM Bronze Class<br />

Award” in honor of its outstanding sustainability<br />

record (environmental, social<br />

and governance practices).<br />

The yearbook is published by RobecoSAM,<br />

a leading asset management company<br />

November standing out and setting a<br />

new monthly record of 87 %. The result<br />

saw Frankfurt Airport top the punctuality<br />

rankings of the Association of European<br />

Airlines (AEA) in November. “The result<br />

represents a major step forward for us in<br />

relation to other major European hubs,”<br />

says Matthias Beckmann, Senior Manager<br />

Punctuality and Performance Management<br />

at <strong>Fraport</strong>. It sees FRA leave the likes<br />

of London Heathrow (77.9 %) and other<br />

major European airports behind it in the<br />

punctuality rankings for 2012.<br />

<strong>Fraport</strong> sees the ability to now use parallel<br />

runways and the resulting greater capac-<br />

focusing on sustainability funds, and the<br />

international accounting firm KPMG. Every<br />

year, over 2,000 companies are evaluated,<br />

with only the top 15% from 58 industries<br />

making it into the yearbook.<br />

<strong>Fraport</strong> is listed in the Industrial Transportation<br />

sector.<br />

2012<br />

80.3 %<br />

2011<br />

74.5 %<br />

ities for landing aircraft as the main reason<br />

for the improvement. According to Beckmann,<br />

it allows the airport to react better<br />

to weather conditions, such as strong<br />

winds or poor visibility. In addition, the<br />

larger capacities also permit a time buffer<br />

for possible delays during morning peak<br />

hours. This also has positive implications<br />

for later flights, as there are no delays in<br />

the passenger and ground handling processes.<br />

This reduces the number of subsequent<br />

delays, or rotation delays as they are<br />

known. “However, the positive effects are<br />

also amplified by the current relatively low<br />

traffic volume due to the economy,” states<br />

Beckmann.<br />

For detailed information on <strong>Fraport</strong> <strong>AG</strong>’s<br />

sustainability initiatives and listings visit:<br />

www.fraport.com/content/fraport/en/<br />

sustainability.html or send an e-mail to:<br />

nachhaltigkeitsmanagement@fraport.de Please scan the QR code to view the yearbook.<br />

3


4 <strong>Fraport</strong> <strong>World</strong> – Keynote<br />

Frankfurt Airport City: a City with Potential<br />

Excellent connections and a wide range of uses:<br />

Frankfurt Airport is a very popular business location among<br />

global players and available space continues to grow<br />

It all began with a few buildings for passenger and bag-<br />

gage handling; in the meantime, Frankfurt Airport has<br />

become a city in its own right: the Frankfurt Airport City.<br />

Offices, cargo hangars, logistics centers, hotels –<br />

countless different real estate projects have evolved<br />

in around the airport over the decades. The total<br />

area of almost 25 square kilometers means that<br />

some lie directly next to the terminal and others<br />

are several kilometers away. “We use the umbrella<br />

term ‘Frankfurt Airport City’ to refer to all these<br />

projects. The different real estate locations fulfill<br />

varying requirements for the users,” explains Franz<br />

von Ditfurth, <strong>Fraport</strong>'s head of real estate marketing.<br />

After all, airlines, logistics companies and hotel<br />

operators all have different needs when it comes<br />

to space requirements and highway connections.<br />

However, there is one thing that all prospective<br />

customers have in common: “Their demand for real<br />

estate at our airport is constantly high,” says von<br />

Ditfurth. “That is also due to the good intermodal<br />

links; after all, our experience shows that the better<br />

the connectivity of a location, the better its opportunities<br />

to attract economic potential and develop<br />

attractive real estate.” The wide range of real estate<br />

on offer represents a further advantage. “On<br />

the one side we have air traffic-related users, such<br />

as freight forwarders, who are attracted by the<br />

proximity to the airport; on the other we have<br />

companies, such as management consultants, who<br />

have no direct affiliation to the airport, but value<br />

mobility and an international environment,” explains<br />

the <strong>Fraport</strong> real estate expert.<br />

About 550 companies and government agencies<br />

currently have their offices at the airport. Many of<br />

them come from the air transport and freight industries,<br />

but they also include companies from the<br />

Newly opened in March:<br />

the new corporate headquarters<br />

of <strong>Fraport</strong> <strong>AG</strong>.<br />

manufacturing sector and, above all, service providers.<br />

The development into a business location<br />

has also attracted hotels and conference centers to<br />

the Frankfurt Airport City. Its almost 2,900 rooms<br />

now make it the largest hotel location at a European<br />

airport. “The growth during the past has<br />

been immense and we also expect a positive trend<br />

in real estate demand during the coming years, if<br />

not decades,” states von Ditfurth. The Frankfurt<br />

Airport City is therefore continuously developing,<br />

as the current projects on this pages show.<br />

Offer s More Than Jobs<br />

“Thanks to these projects, the Airport City still<br />

possesses major growth potential,” says von Ditfurth.<br />

The growing number of companies moving<br />

there will also see the number of jobs in and<br />

around the airport increase: According to recent<br />

surveys, 79,000 people already work in the Airport<br />

City, making Frankfurt Airport Germany’s largest<br />

local workplace. “Very good accessibility – not<br />

only by air – is a decisive factor for the attractiveness<br />

of the airport as a workplace,” explains von<br />

Ditfurth. “In addition to office space, the Airport<br />

City must also provide adequate infrastructure to<br />

the many thousands that work here.” This includes<br />

the provision of services, such as doctors, kindergartens<br />

and supermarkets. A good example is the<br />

143,000 m2 “The Squaire” building, which was<br />

one of the major construction projects in recent<br />

years. “Nevertheless,” concludes von Ditfurth,<br />

“<strong>Fraport</strong>’s core business remains airport management<br />

and none of these real estate projects would<br />

exist without the airport. It constitutes the primary<br />

locational factor for any company moving here.”


4<br />

2. Central Area<br />

This is the central area of the Frankfurt Airport<br />

City and provides a large offer of office and service<br />

space in Terminals 1 and 2, the Frankfurt<br />

Airport Center 1 and 2 (FAC), and the “The<br />

Squaire” office complex. It is also the site of<br />

<strong>Fraport</strong>'s new corporate headquarters since the<br />

beginning of March <strong>2013</strong>. The plans also envisage<br />

the construction of an additional office building<br />

directly in front of Terminal 2, the 48,000 m2<br />

“Propeller” building. At present, only four percent<br />

of the available space in the central area is<br />

not rented out.<br />

5<br />

Further information on real estate management at <strong>Fraport</strong> is available at:<br />

www.fraport.com >> Our Expertise >> Non-<strong>Aviation</strong> >> Real Estate Management<br />

1<br />

2<br />

Please scan<br />

the QR code for<br />

more information<br />

on a project.<br />

<strong>Fraport</strong> <strong>World</strong> – Keynote<br />

1<br />

2<br />

3<br />

4<br />

5<br />

6<br />

1. Gateway Gardens<br />

The 350,000 m2 site at the north-east tip of the<br />

airport is set to become a new district of Frankfurt<br />

with its own subway station. The business campus<br />

will be expanded to include additional office<br />

and commercial space, congress centers and<br />

hotels by 2021. At present, 30 percent of the<br />

planned space has been marketed. In <strong>2013</strong>, the<br />

House of Logistics and Mobility (HOLM), an interdisciplinary<br />

research center, and Alpha Rotex,<br />

the tallest office building at the airport, will be<br />

ready. In addition, work is just starting on a hotel<br />

with about 130 rooms, which will be the third<br />

hotel at Gateway Gardens.<br />

6<br />

Gateway Gardens<br />

Central Area<br />

5<br />

3<br />

Mönchhof Logistics Park<br />

Terminal 3<br />

CargoCity South<br />

Airport City West


6 <strong>Fraport</strong> <strong>World</strong> – Keynote<br />

4. Terminal 3<br />

Terminal 3 is planned as a modular project and will<br />

be built on the south side of the airport on the site<br />

of the former U.S. Air Base. It will expand capacities<br />

in the future by up to 83 aircraft parking positions<br />

and as much as 25 million passengers per year.<br />

The planning also includes office and commercial<br />

space. The preparations are currently underway<br />

on the site and the individual construction phases<br />

shall be completed according to actual requirements.<br />

6. Airport City West<br />

The 450,000 m2 site to the northwest of the airport,<br />

which was once the Ticona chemicals plant,<br />

was acquired by <strong>Fraport</strong> within the framework<br />

of building the new Runway Northwest. The restoration<br />

of the site and removal of the former<br />

industrial plant is currently still in progress. The<br />

future space will offer excellent conditions for<br />

businesses from all industries. The only building<br />

in use on the site at the moment is an 11,000 m2<br />

<strong>Fraport</strong> office building that once served as an<br />

administration building for the Ticona chemicals<br />

plant.<br />

3. Mönchhof Logistics Park<br />

The central location of the Mönchhof Logistics Park –<br />

the single largest industrial site in the Frankfurt/<br />

Rhine-Main Region – and its proximity to the airport<br />

and CargoCity make it an ideal location for<br />

the distribution of goods and services throughout<br />

the entire region. The concept for the utilization of<br />

the approximately 1.1 km2 site focuses on logistics,<br />

offices and small-scale retail outlets. It also targets<br />

airport-related businesses, as well as companies<br />

that require easily accessible locations, such as hotels<br />

and restaurants. Zoning plans with the designation<br />

of industrial and commercial areas have already<br />

been legally approved. Over 50 percent of<br />

the space has been marketed since the start of development<br />

in 2007.<br />

5. CargoCity South<br />

Opened in 1996, the CargoCity on the south side<br />

of the airport is today a major hub for numerous<br />

international freight forwarders. The 980,000 m2<br />

area (plus an expansion area of 270,000 m2) even<br />

has its own highway exit ramp and railway track<br />

connection to offer. In the meantime, increasing<br />

airfreight capacities have seen space become<br />

scarce and it is therefore planned to expand<br />

Cargo City South by adding about 100,000 m2 of<br />

freight space until 2020. The first of the new han -<br />

gars shall already be operational in <strong>2013</strong>.


<strong>Fraport</strong> <strong>World</strong><br />

German Air Transport: Joint Energy Efficiency Campaign Launched<br />

“Vier bringen Sie weiter” is the slogan that the<br />

German air transport industry is using to draw attention<br />

to the greater energy efficiency of modern<br />

passenger aircraft. Why? A large proportion of the<br />

German population believes the fuel consumption<br />

of aircraft to be far higher than it actually is. That<br />

was the finding of a survey commissioned by the<br />

Federal Association of the German Air Transport<br />

Industry (Bundesverband der Deutschen Luftverkehrswirtschaft<br />

– BDL) and conducted by the Forschungsgruppe<br />

Wahlen polling institute in 2011.<br />

The majority of those asked believed that the average<br />

fuel consumption of a modern aircraft is 40<br />

liters per passenger 100 kilometers, even though<br />

the figure is in actual fact under four liters.<br />

“We have reduced our average consumption by<br />

37% since 1990 and the German airlines plan to<br />

improve their energy efficiency even further; after<br />

all, fuel makes up one third of today’s operating<br />

Ground Handling:<br />

Decision Adjourned<br />

costs,” says Klaus-Peter Siegloch, President of the<br />

BDL. The initiators of the campaign include not<br />

only the airlines Lufthansa, Air Berlin, TUIfly, Condor<br />

and Augsburg Airways, but also <strong>Fraport</strong> <strong>AG</strong>.<br />

The operator of Germany’s largest commercial airport<br />

has long since been an advocate of sustainability<br />

in its corporate dealings and thus contributes<br />

to the sustainable development of the entire air<br />

transport industry.<br />

The four liter aircraft campaign, which was<br />

launched in January of this year focuses not only<br />

on drawing attention to the low fuel consumption<br />

of modern passenger aircraft, but also on modern<br />

airports. For example, modern airports that can<br />

supply parked aircraft with conditioned air and<br />

ground power avoid the energy-intensive use of<br />

auxiliary turbines. Frankfurt Airport is today already<br />

saving about 4,000 tonnes of CO 2 emissions<br />

per year at its new Pier A-Plus doing just that.<br />

In December the European Parliament rejected a bill<br />

on ground handling services submitted by the European<br />

Commission. The bill proposed that all major<br />

airports should admit at least three providers of<br />

ground handling services. The responsible EU Commissioner,<br />

Siim Kallas, has however not withdrawn<br />

the bill. He plans to assess all the options and wants<br />

to discuss the issue again in the Transport Committee.<br />

The final decision therefore remains to be seen. Rejected: European Parliament votes against new bill on ground handling services.<br />

Terminal 2: New Flight Information Screens<br />

The new displays were officially handed over to the Airline Operators Committee (AOC) in<br />

December (from left to right): Peter Dudenhoefer (<strong>Fraport</strong> <strong>AG</strong>), Ulrike Kuehlmaier (AOC),<br />

Carlos Cardiga (AOC), Jens Grabeleu (<strong>Fraport</strong> <strong>AG</strong>) and John Cala (<strong>Fraport</strong> <strong>AG</strong>).<br />

New flight information monitors were installed<br />

in the check-in halls of Terminal 2<br />

last December. The introduction of the<br />

new, larger displays means that passengers<br />

can now check for information on their<br />

flights more easily, and from a greater distance.<br />

The new displays are located in the<br />

middle of each check-in hall and provide<br />

up-to-date information on destinations,<br />

check-in desks and gates for up to 64<br />

flights.<br />

After having tested various technologies<br />

over the course of the past two years,<br />

<strong>Fraport</strong> finally concluded that the large<br />

46" screens, in sets of four, provide the<br />

best solution when it comes to satisfying<br />

the needs of passengers in the terminal.<br />

7


8 <strong>Fraport</strong> <strong>World</strong><br />

Battling Snow and Ice<br />

Expansion of Winter Services at Frankfurt Airport pays off<br />

Frankfurt Airport stepped up to the challenges of the<br />

cold season by equipping its Winter Services with more<br />

staff, a larger fleet, additional de-icing vehicles and<br />

optimized processes. The move came as an attempt<br />

to further reduce the effects of snow and ice on flight<br />

operations.<br />

Following the snowy winter of 2010 / 2011 and the<br />

milder one of 2011 / 2012, the past few months<br />

have had a little bit of everything to offer: many<br />

warm days, but also freezing rain and mountains of<br />

snow. “Unfortunately the meteorologists cannot<br />

forecast exactly how a winter is going to develop.<br />

We therefore have to base our preparations on the<br />

extreme winters, such as the ones two and three<br />

years ago, when ice and snow resulted in flight<br />

disruptions and countless canceled flights,” says<br />

Roland Schwarz, head of <strong>Fraport</strong>’s Winter Services.<br />

As a consequence of this, as well as the airport’s<br />

expansion with the new Northwest Runway, the<br />

airport operator has increased the number of staff,<br />

added many vehicles to its fleet and optimized<br />

processes during the past two years (see box).<br />

Positive Balance<br />

With winter 2012 / <strong>2013</strong> almost over (as of the editorial<br />

deadline in mid-February), the conclusion is<br />

a positive one: “We were well-prepared and also<br />

able to maintain basic operation during adverse<br />

weather conditions,” assesses Schwarz. Nevertheless,<br />

it was not possible to entirely exclude flight<br />

disruptions this year either. “Removing snow and<br />

de-icing aircraft simply takes time, and that can<br />

also limit capacities,” states Schwarz. A higher fre-<br />

Winter Services Well-Prepared<br />

quency of flights can quickly lead to delays that<br />

can sometimes no longer be made up for on the<br />

same day. “These delays also pose a problem with<br />

regard to the night flight ban,” according to<br />

Schwarz. As a precautionary measure the winter<br />

schedule therefore has about 45 flights less<br />

between 10:00 p.m. and 11:00 p.m. than the<br />

summer schedule (90 flights). Schwarz: “That<br />

gives us a small buffer in case things get tight.”<br />

The aim of the Winter Services is to restore operations<br />

as quickly as possible in the event of ice<br />

states Schwarz and, “For that it does not suffice<br />

to simply have enough well-trained personnel<br />

and operational vehicles; many cogs have to<br />

mesh perfectly.” One of the basic requirements<br />

is the availability of de-icing agents for surfaces<br />

and aircraft. <strong>Fraport</strong> set up its own dedicated<br />

management system to this end in 2010. The<br />

system allows the company to always check the<br />

available stock and ensures a constant supply<br />

thanks to fixed contracts. <strong>Fraport</strong> currently has<br />

up to 3.6 million liters of liquid de-icing agents<br />

in stock for keeping the 990-soccer field large<br />

maneuvering area ice-free.<br />

Optimized Clearing Routes<br />

In order to make sure that the runways are cleared<br />

as quickly as possible, the routes that the vehicles<br />

take have also been optimized. “This includes, for<br />

example, orientating ourselves to the current direction<br />

of operation, which saves time because we<br />

can cut out areas that are not being used, for ex -<br />

ample, during easterly operations,” explains<br />

Schwarz. That allows the Winter Services to clear<br />

the runways about 15 minutes faster after the<br />

onset of snow, according to Schwarz.<br />

• More staff: 1,200 staff at <strong>Fraport</strong> and N*ICE in winter 2012 / <strong>2013</strong> mean almost<br />

double the number of two years ago. In addition, the staff receive more<br />

extensive training.<br />

• Larger fleet: Frankfurt Airport now has a fleet of 243 vehicles for clearing the runways<br />

and maneuvering area, making it the largest fleet of its kind in Europe. The<br />

number of aircraft de-icing vehicles has also been increased to 58 (from 43 in 2010)


In order for the flights to actually be able to take<br />

off from the runways once they have been cleared,<br />

the Duty Winter Services Coordinator at <strong>Fraport</strong> is<br />

in direct contact with the shift supervisor of the<br />

de-icing services provider N*ICE. “We can’t keep<br />

the aircraft waiting for any amount of time, because<br />

the effects of the de-icing measures only last<br />

as long as the weather conditions permit. That<br />

means, in the worst case, we have to re-start the<br />

de-icing process if the aircraft has to wait too long<br />

for a cleared runway,” says Dieter Wimberger,<br />

Managing Director at N*ICE. According to Wimberger,<br />

cooperation between the different entities<br />

has worked very well during the past months.<br />

During this time the aircraft de-icers have had a<br />

lot to do: By mid-February they had already deiced<br />

about 7,500 aircraft as a result of the frequent<br />

snow and freezing rain, compared to a total of<br />

about 4,700 for the whole of last winter season.<br />

“The greater volume doesn’t pose a problem,<br />

because we have more staff and vehicles at our<br />

disposal this winter than ever before,” says Wimberger,<br />

adding that the staff are also better<br />

trained. The new personnel practiced on a Boeing<br />

747 provided by Lufthansa solely for this purpose.<br />

Safety First<br />

However, as the example of the aircraft de-icing<br />

shows, there are some weather conditions where<br />

even the very best preparation does not help.<br />

Heavy freezing rain on one afternoon in mid-January<br />

resulted in all subsequent take-offs and landings<br />

having to be canceled. The aircraft were<br />

Films Helping Passengers<br />

<strong>Fraport</strong> <strong>World</strong><br />

The de-icing of an aircraft takes from 8 to 40 minutes, depending on its size.<br />

covered in a coat of ice that simply redeveloped<br />

after de-icing as a result of the continued freezing<br />

rain. “We’re helpless in such cases,” says Wimber -<br />

ger and Schwarz adds: “In situations like that, the<br />

aircraft simply have to stay on the ground, because<br />

safety always comes first.”<br />

A man and woman meet at the airport. They lose<br />

each other at security, meet again at duty free<br />

shopping and then go and have something to eat<br />

together: What looks like the start of a Hollywood<br />

movie is in fact one of the new <strong>Fraport</strong> films.<br />

The airport operator now helps passengers<br />

through transfers and security checks with two<br />

short films. The films also show the extensive retail<br />

offer at Frankfurt Airport and encourage<br />

viewers to make use of their time before departures<br />

or during transfers to go shopping or have<br />

a coffee break.<br />

The films can be viewed on <strong>Fraport</strong>’s Internet<br />

pages and social media channels; in addition, the<br />

security film is also shown on the screens at the<br />

security checkpoints.<br />

9


10 <strong>Fraport</strong> <strong>World</strong><br />

Let’s Connect<br />

Frankfurt Airport is connected to the major social media networks.<br />

The aim is direct communication with passengers and fans<br />

How long can I leave my suitcase at Left Luggage?<br />

Can I leave the transit area for two hours? Which<br />

terminal does my airline fly from? Passengers at<br />

Frankfurt Airport get quick answers to these and other<br />

questions on social media platforms such as Twitter<br />

and Facebook. The social media team at <strong>Fraport</strong> is<br />

at your service around the clock.<br />

YouTube<br />

www.youtube.com/<strong>Fraport</strong>undFRA<br />

Launched: May 2012 • Video views: about 100,000<br />

Focus: Videos about the hub and its activities<br />

“We want to connect with passengers and people<br />

in the region,” says Yasmin Tuncay, who is in<br />

charge of the social media channels at <strong>Fraport</strong>.<br />

She reveals: “Social media allow us to connect<br />

directly with many people, both here at the airport<br />

and all over the world.”<br />

“<strong>Fraport</strong> has been developing its social media<br />

presence since 2010 and is on the social network<br />

Facebook, microblogging service Twitter, videosharing<br />

website YouTube and photo-sharing website<br />

Pinterest. “With the diversity of Web 2.0, it is<br />

Pinterest<br />

www.pinterest.com/AirportFRA<br />

Launched: December 2012 • Pinboards: 10<br />

Focus: Photos of Frankfurt Airport<br />

no longer enough to just be present on one platform;<br />

but that doesn’t mean that we just copy and<br />

paste from one community to the next,” explains<br />

Tuncay. Each offer has its own specific focus (see<br />

the social media profiles).<br />

High Reach<br />

The “Frankfurt Airport” page on Facebook is the<br />

most successful of <strong>Fraport</strong>’s social networking<br />

offers to date: “The over 100,000 fans mean we<br />

have a huge reach,” says Tuncay. “People share<br />

and like our posts, which means our information<br />

has a viral spread.” The “Frankfurt Airport” page<br />

covers a wide range of information, including<br />

some special-interest topics, such as travel and service<br />

information, new airline routes, cultural information<br />

on the region. “In addition, we also<br />

keep an eye on the Facebook pages of various different<br />

airlines, share information with them and<br />

post interesting contributions on our page,” states<br />

Tuncay.<br />

However, regardless of which social media platform<br />

<strong>Fraport</strong> is currently communicating on, there<br />

is one important success factor that they all share:<br />

questions and comments from users have to be<br />

answered as quickly as possible. “It’s important<br />

that we react quickly, especially in cases when passengers<br />

are asking for help, which occurs mostly<br />

on twitter, and not just from 9 to 5,” stresses Tuncay.<br />

The social media team therefore also includes<br />

staff from the <strong>Fraport</strong> Communication Center,


which takes calls around the clock. Ever since<br />

2010, each shift has included at least one person<br />

who is trained in the use of social media. “Our colleagues<br />

at the <strong>Fraport</strong> Communication Center are<br />

always available and also have the necessary background<br />

knowledge to respond to queries,” reports<br />

Tuncay.<br />

Positive Feedback<br />

The team answers all questions concerning flight<br />

operations. Detailed questions dealing with specific<br />

issues, such as airport expansion or special<br />

services, are forwarded to the respective experts<br />

within <strong>Fraport</strong>. “Of course there are also critical<br />

contributions, for example, on noise pollution, but<br />

it’s normal for us to accept these posts too and not<br />

simply delete them,” stresses Tuncay. “Nevertheless,<br />

our netiquette applies for all communication<br />

on our page and we are sometimes forced to remove<br />

posts that are deemed below-the-belt or discriminating.”<br />

<strong>Fraport</strong> is generally highly satisfied<br />

with the response to its social media activities and<br />

therefore feels very well represented on its four<br />

platforms: Facebook, Twitter, YouTube and Pinterest.<br />

There are currently also no plans to expand<br />

the offer, for example, by joining Google+. “But<br />

we are of course keeping an eye on developments,<br />

because the user figures alone show that there’s no<br />

way companies can ignore the social networks.<br />

The fact of the matter is that even if we weren’t on<br />

the platforms, they’d still be talking about us, so it’s<br />

better to be part of the conversation and available<br />

to answer questions,” concludes Tuncay.<br />

<strong>Fraport</strong> <strong>World</strong><br />

Facebook<br />

Frankfurt Airport<br />

www.facebook.com/FrankfurtAirport<br />

Launched: June 2010<br />

Likes: 100,000+<br />

Focus: The airport, its events and services,<br />

as well as contributions on the<br />

regional activities and sponsoring<br />

commitments of the <strong>Fraport</strong> Group.<br />

<strong>Fraport</strong> Jobs & Careers<br />

www.facebook.com/<strong>Fraport</strong>Karriere<br />

Launched: June 2010 • Likes: 6,500+<br />

Focus: Company news and job offers<br />

11<br />

Twitter<br />

www.twitter.com/Airport_FRA<br />

Launched: June 2010<br />

Followers: about 7,000<br />

Tweets: 36,500<br />

Focus: The <strong>Fraport</strong> Twitter account<br />

provides travelers with information,<br />

such as the weather, arrival and<br />

departure times, or where to find<br />

certain facilities at the airport.<br />

In addition, the social media team<br />

also welcomes all tweeters that log<br />

in at the airport or tell other users<br />

that they are currently in Frankfurt.<br />

For more information please contact<br />

Yasmin Tuncay, y.tuncay@fraport.de


12 <strong>Fraport</strong> <strong>World</strong><br />

Photos of Fans Soar the Skies<br />

Ten Frankfurt Airport fans have been<br />

sporting a Condor’s Boeing 767-300 with<br />

giant photos since December 2012. As<br />

part of the “Ja zu FRA!” airliner campaign<br />

(Yes to FRA!), participants were able to<br />

upload a picture of themselves and explain<br />

briefly why they support the airport and<br />

their picture should adorn the plane. The<br />

ten most original Frankfurt Airport fans<br />

were chosen by a jury from the 400 entries<br />

and invited to a professional photo shoot.<br />

“These ten airport fans represent the<br />

many supporters of our message in the<br />

Frankfurt/Rhine-Main Region and carry<br />

it out into the world on the aircraft,” says<br />

Ralf Teckentrup, Chairman of the Condor<br />

Management Board. “We’re showing<br />

our support for Frankfurt Airport worldwide<br />

with the “Ja zu FRA!” airliner and<br />

underlining the significance of this important<br />

national and international hub<br />

of air transport.”<br />

Curtains Up!<br />

Tourists jumping out of a plane with<br />

parachutes; a stocky businessman with<br />

his briefcase squeezing himself out of<br />

the hatch of a submarine against the<br />

Around the world on a Boeing’s belly: supporters of the “Yes to FRA” initiative.<br />

Please scan the QR code to view the video on your smartphone.<br />

The “Ja zu FRA!” airliner will be operating<br />

on various different Condor long-haul<br />

routes from Frankfurt, including to Cape<br />

Town, Las Vegas, Myanmar and the Caribbean.<br />

The current destinations of the “Ja<br />

zu FRA!” airliner can be found under the<br />

backdrop of the Frankfurt skyline; people<br />

queuing up at the Römerberg to have<br />

themselves beamed up. These are all<br />

scenes that can be seen by moviegoers in<br />

the Rhine-Main Region in the new cinema<br />

commercial produced by the “Yes to FRA”<br />

initiative. The 60-second commercial,<br />

which is titled “As long as ... ”, has been<br />

out since the end of December and takes<br />

a tongue-in-cheek look at the importance<br />

of the airport to the region.<br />

Scan the QR<br />

code to see the<br />

commercial.<br />

“Our Stars in the Sky” section of the<br />

Condor website.<br />

For further information, please visit the<br />

“Ja zu FRA!” website:<br />

www.ja-zu-fra.org >> Aktionen >><br />

Fan-Flieger-Aktion (only in German)<br />

Prayer Rooms<br />

People of all confessions are welcome<br />

at Frankfurt Airport. Christians, Muslims<br />

and Jews can find a little peace from the<br />

hustle and bustle of airports in chapels<br />

and prayer rooms situated in both terminals.<br />

Three additional places of peace<br />

and prayer have now also been opened<br />

in the B-West Transit Area of Terminal 1<br />

for transit passengers.<br />

The expanded offer is part of the “Great<br />

to have you here!” service program, which<br />

Frankfurt Airport has called to life to help<br />

improve passengers’ stay at the airport.<br />

Please scan the QR code for more information.


FCS: Ending the Endless Paperwork Trail<br />

<strong>Fraport</strong> Cargo Services (FCS) now offers<br />

its customers convenient electronic invoicing<br />

by e-mail free of charge. “The<br />

procedure has two advantages: firstly,<br />

we help protect the environment, because<br />

the invoices no longer have to be<br />

printed out, and secondly, the processing<br />

time is reduced, because we no longer<br />

have to send the invoices by mail,” reveals<br />

Katrin Lehmbach, Head of Controlling<br />

at FCS. In addition, the recipient of<br />

the invoice can conveniently forward it<br />

by e-mail and does not have to archive<br />

Capacities Expanded<br />

Air Astana is increasing capacities on its<br />

route between Frankfurt and the Kazakh<br />

capital, Astana. As of April, the airline<br />

will be operating a Boeing 767-300 with<br />

28 Business Class and 190 Economy Class<br />

seats on four days a week (Saturday to<br />

Tuesday) instead of the Boeing 757-200<br />

with 16 Business Class and 150 Economy<br />

Class seats, which will fly the route on<br />

the remaining three days of the week.<br />

The move now sees the Kazakh national<br />

carrier offering more seats to Central Asia<br />

than ever before.<br />

New Nonstop Service<br />

Air China will commence a nonstop<br />

Chengdu – Frankfurt service on May 19,<br />

<strong>2013</strong>. According to the airline, the new<br />

service shall cement the position of<br />

Chengdu as the hub of air transport in<br />

southwestern China and offer faster and<br />

more affordable travel to and from Europe.<br />

At present, passengers between Germany<br />

and Chengdu or other southwestern regions<br />

are forced to travel through Beijing,<br />

Shanghai or Hong Kong, resulting in a<br />

it by hand. FCS protects the invoices<br />

against abuse with a qualified electronic<br />

signature.<br />

The eBilling service is available free of<br />

charge and customers are free to decide<br />

whether they would like to receive their<br />

invoices by e-mail or continue receiving<br />

them on paper. Interested customers<br />

can register on the <strong>Fraport</strong> Cargo Services<br />

website: www.fraport-cargo.de >><br />

Service >> eServices or send an e-mail to<br />

billing@fraport-cargo.de.<br />

journey time in excess of 15 hours. The<br />

opening of the new nonstop Chengdu-<br />

Frankfurt service will make Chengdu the<br />

third city in Mainland China with a direct<br />

connection to Frankfurt. The three-times<br />

weekly service will be operated by an<br />

Airbus A330-200 on Tuesdays, Fridays and<br />

Sundays, with a flight time of approximately<br />

10 hours. The A330-200 features<br />

personal AVOD in all classes and lie-flat<br />

seats in Business Class.<br />

A380 to Frankfurt<br />

Thai Airways has been operating a daily<br />

Airbus A380 flight on its Bangkok – Frankfurt<br />

route since mid-December. The occasion<br />

was celebrated by Airline and <strong>Fraport</strong><br />

representatives with a cake and gate<br />

event, and a welcome fountain staged by<br />

the airport's fire department.<br />

IN BRIEF<br />

Capacities<br />

Increased<br />

Airline <strong>World</strong><br />

Boeing 747 replaces Airbus A340:<br />

China Airlines increased capacities<br />

on its Frankfurt–Taipei route at the<br />

beginning of March. The airline<br />

now offers 70 instead of 30 seats<br />

in Business Class and 319 seats in<br />

Economy Class (previously 246).<br />

The flights shall continue to operate<br />

on the same days, with nonstop<br />

flights from Frankfurt to Taiwan<br />

on Mondays, Wednesdays,<br />

Fridays, Saturdays and Sundays.<br />

New bmi regional<br />

Flight to Bristol<br />

As of the summer schedule, bmi<br />

regional will introduce two daily<br />

flights from Frankfurt to Bristol in<br />

the southwest of England. This new<br />

route will complement bmi<br />

regional’s existing services from<br />

Frankfurt to East Midlands. Bristol is<br />

one of the largest cities in England,<br />

with a population of around<br />

430,000. The flights will be operated<br />

by Embraer 145 jets, seating<br />

49 passengers.<br />

New Check-in<br />

Desk<br />

Air Canada has moved: Canada's<br />

national airline can now be found in<br />

Departures Hall B East of Terminal 1<br />

at Frankfurt Airport. The new desk<br />

numbers are 675–678 for baggage<br />

drop-off and 610 and 612 for ticket<br />

sales.<br />

13


14 Airline <strong>World</strong><br />

Airline Portrait: Vueling – Beyond Low Cost<br />

The Spanish airline continues to grow: as of March,<br />

its growing network will also include Frankfurt Airport<br />

Julio Rodriguez,<br />

Chief Commercial Officer<br />

at Vueling<br />

Barcelona for Easter − Vueling is opening its route be-<br />

tween Frankfurt and the Catalan capital on March 23,<br />

just in time for the Easter holiday season. In addition to<br />

tourists, the Spanish airline’s new route targets mainly<br />

business travelers.<br />

Vueling at a Glance<br />

• Founded in 2004<br />

• Corporate headquarters in El Prat de Llobregat, Barcelona<br />

• 1,500 employees<br />

• 100 destinations<br />

• Over 14.8 million passengers per year (2012)<br />

• 70 aircraft<br />

• Certified according to the Operational Safety Audit (IOSA) by<br />

the International Air Transport Association (IATA), as an airline<br />

that meets the highest quality and safety standards.<br />

Almost every traveler knows the process: Enter<br />

the destination and a few seconds later the portal<br />

shows the cheapest flight. It is often only a few<br />

Euros that tip a passenger’s decision in favor of an<br />

airline when comparing flights online. Founded<br />

purely as a low-cost carrier in 2004, Vueling has<br />

been so successful in this market that the airline<br />

has added over 100 destinations, in Europe, North<br />

Africa and the Middle East, to its network in just<br />

nine years. “Thanks to our balance between cost<br />

control and service quality, we’re the airline with<br />

the second best cost structure in Europe, and<br />

can therefore pass these advantages on to our<br />

passengers,” states Julio Rodriguez, Chief Commercial<br />

Officer at Vueling.<br />

Consolidation of Position<br />

In the beginning, the airline, which was founded<br />

by various investors, still limited itself to destinations<br />

within Spain; however, since going public in 2006,<br />

it has been steadily expanding its network. The<br />

current <strong>2013</strong> summer schedule alone includes 30<br />

new destinations in Europe – including Frankfurt.<br />

“We are working to maintain sustainable economic<br />

growth; our main goal in the short term is therefore<br />

to consolidate Vueling’s activities in our key international<br />

markets,” reveals Rodriguez. According<br />

to Rodriguez, the airline has already consolidated<br />

its position in Italy, France and the Netherlands<br />

and is a well-known brand, however: “We must<br />

nevertheless work hard to achieve similar results in<br />

the German and Nordic markets, where we plan<br />

to expand massively during the coming summer


Hotel Brand: The Vueling by HC<br />

Vueling Airlines and the “Hoteles Catalonia” chain have signed a strategic partnership<br />

agreement. The first establishment of the new “The Vueling by HC” brand will<br />

open in downtown Barcelona during the first quarter of <strong>2013</strong>. The unusual design<br />

is inspired by the look of Vueling’s aircraft, for example, the bar and restaurant recreate<br />

the interior of a commercial aircraft; the multi-purpose breakfast area is reminiscent<br />

of a terminal; and the reception area simulates the check-in desks with their<br />

conveyor belts and information screens. The partners also plan to export their concept<br />

of urban tourism to other cities, among them, the airline’s major destinations.<br />

season.” Vueling only started flying to destinations<br />

in Germany in 2012, with flights from Barcelona<br />

to Berlin, Hamburg, Nuremberg and Munich. By<br />

the end of this summer, the airline will be represented<br />

at ten German airports, with 16 routes to<br />

Spain and Italy.<br />

Vueling plans to attract passengers with tailor-made<br />

offers and fares. “Our company was born as a purely<br />

low-cost carrier; however, now, nine years later,<br />

we have become an airline that offers products and<br />

services beyond low cost – and at competitive<br />

fares,” says Rodriguez. Besides the classic low-cost<br />

carrier fare, “Basic” (no baggage allowance or seat<br />

reservation), the airline also offers the “Optima”<br />

(baggage allowance, seat reservation and booking<br />

changes) and “Excellence” fares. The latter offer<br />

targets the more demanding and business travelers;<br />

it guarantees an empty middle seat, priority<br />

check-in and full flexibility for booking changes. In<br />

addition, the airline also focuses on direct customer<br />

service with social media and an app of its own.<br />

The airline’s 90 percent on-time performance rating<br />

is another factor that contributes to its success<br />

according to Rodriguez.<br />

Tourists and Business Travelers<br />

The aim of the offer is, on the one side, to attract<br />

tourists to Barcelona itself, or to other destinations<br />

in Spain, North Africa and the Canary Islands,<br />

served from Barcelona. Vueling's hub offers 2,900<br />

possible origin and destination combinations and<br />

crossed the threshold of two million transfer<br />

News on Vueling is also available<br />

on the social web and by<br />

mobile app.<br />

passengers in 2012. On the other side, Vueling<br />

also focuses on business travelers and has therefore<br />

added Frankfurt to its network. “Frankfurt was<br />

one of the very few business destinations missing<br />

in our network. As most of the people in Barcelona<br />

use Vueling as their first-choice airline for business<br />

trips, adding flights to Frankfurt from our hub was<br />

the obvious next step,” says Rodriguez. As of the<br />

summer schedule at the end of March the airline<br />

will therefore be operating twelve weekly flights<br />

between Frankfurt and Barcelona.<br />

Airline <strong>World</strong><br />

Appearances can be deceiving: what looks like a check-in desk at the airport is in<br />

fact the reception of the new Vueling hotel in Barcelona.<br />

15


16 Airline <strong>World</strong><br />

“A <strong>World</strong> Without Airfreight Would Lead to a<br />

Standstill at Factories All Over the <strong>World</strong>”<br />

Profile<br />

Matthias Eberle, 44, has<br />

been Luft hansa Cargo<br />

Director Communications<br />

for almost a year. He previously<br />

worked at the<br />

Handelsblatt news paper<br />

for 12 years, among<br />

others as an aviation<br />

journalist, and later as its<br />

New York correspondent<br />

and the head of its<br />

foreign correspondents<br />

division.<br />

Airfreight is a driving force of the economy, but it has<br />

an image problem in Germany according to Matthias<br />

Eberle. <strong>Aviation</strong> <strong>World</strong> spoke to Lufthansa Cargo’s<br />

Director Communications to find out how he intends<br />

to improve the image of the cargo airline and why<br />

social media play such an important role.<br />

Mr. Eberle, airfreight is having a tough time with<br />

many people in the region, not just since the<br />

opening of the new runway; does the industry<br />

have an image problem?<br />

There’s an obvious misunderstanding between the<br />

German media, politics and the domestic airfreight<br />

and logistics industries, with painful and expensive<br />

consequences as we can see from the ban on night<br />

flights in Frankfurt. Machinery and car manufacturers<br />

are praised for their exports, but logistics<br />

companies are held back, when it is in fact we who<br />

make the success of “Made in Germany” exports<br />

possible. Let’s not fool ourselves, yes, logistics does<br />

have a real image problem.<br />

What does that mean for the Lufthansa Cargo<br />

location Frankfurt?<br />

Well, we can only be successful in the long term if<br />

we are accepted among all stakeholders. The next<br />

level after acceptance is popularity. In order to<br />

score points here, we will have to work very hard<br />

and change in many areas. The management have<br />

initiated a process of change with the “Lufthansa<br />

Cargo 2020” program, with which they intend to<br />

develop a next-generation company. We want to<br />

be at the forefront of our industry in 2020, both<br />

economically and ecologically, with brand new,<br />

quieter aircraft, the most modern cargo center in<br />

the world and the most highly-qualified staff in<br />

the airfreight industry. That would be a strong and<br />

attractive signal, not only for the Frankfurt/Rhine-<br />

Main region, but also well beyond.<br />

What role can communication play in the process?<br />

First of all, we have to show that Lufthansa Cargo<br />

is an indispensable partner when it comes to a<br />

successful German economy. We must use simple,<br />

emotional messages to show that a world without<br />

airfreight would lead to a standstill at factories all<br />

over the world in no time. If anything, the volcano<br />

eruption on Iceland in 2010 proved that beyond<br />

any doubt. The next thing is that we have to put<br />

a greater emphasis on how seriously we take our<br />

responsibilities to society. The world knows far too<br />

little about what we are already doing in this area.<br />

As a force of innovation in the airfreight industry,<br />

Lufthansa Cargo turns many screws to reduce<br />

burdens on the environment, such as noise pollution<br />

and CO 2 emissions. This year, we will be receiving<br />

the first two of five brand new Boeing 777<br />

freighters, the quietest and most efficient aircraft in<br />

its class. In addition, we are also gradually replacing<br />

our standard container with a version made of a<br />

lighter composite. That will save a lot of weight and<br />

lead to a direct reduction in emissions. We are not<br />

only issuing press releases on all these measures,<br />

but also targeting direct contact with local residents,<br />

students and school children. Lufthansa Cargo<br />

offers about 400 guided tours per year for these<br />

target groups, to allow them to experience the<br />

company’s activities in the region first hand.<br />

To what extent do social media also play a role?<br />

The world of communication is changing at an incredible<br />

pace; a platform like Facebook already has<br />

over a billion users. So we too are present on this,<br />

the most visited website in the world, and show-


case ourselves as an interesting, transparent company<br />

and allow people to experience the fascinating<br />

world of airfreight in a way unlike any other<br />

company in our industry. It surprises us time and<br />

again how interested people from all over the world<br />

are in details about our company and how grateful<br />

they are for an exciting glimpse behind the scenes.<br />

Those who see the positive comments on our fan<br />

page can easily understand how positive it is for<br />

our image that we have opened ourselves to the<br />

booming world of social media.<br />

In what ways does a better image affect your<br />

business?<br />

Communication and marketing unfortunately<br />

aren't as simple as 20,000 fans on Facebook automatically<br />

equals selling x number of tonnes more<br />

freight; but it is beyond any doubt that companies<br />

with a good image are economically more successful<br />

and attract the best talent; and we’re going to<br />

need this talent on our road to “Lufthansa Cargo<br />

2020”, which also envisages the digitalization of<br />

all our cargo processes.<br />

Lufthansa Cargo<br />

at a Glance<br />

Lufthansa Cargo <strong>AG</strong> is a fully-owned subsidiary<br />

of Deutsche Lufthansa <strong>AG</strong> and ranks<br />

among the world's leading cargo carriers.<br />

Freight volume in 2012: 1.7 million tonnes of<br />

freight and mail transported, and 8.7 billion<br />

revenue tonne-kilometres sold. Its route<br />

network includes over 300 destinations in<br />

some 100 countries.<br />

New Look<br />

Airline <strong>World</strong><br />

American Airlines presented its new look at the start of the year.<br />

It includes a logo change after 40 years, a new livery for the aircraft<br />

and a fresh new design for the staff uniforms. The new look comes<br />

with the modernization of the fleet and will be introduced step-bystep.<br />

“Our new logo and livery are designed to reflect a passion for<br />

progress and soaring spirit that are uniquely American,” states Virasb<br />

Vahidi, Chief Commercial Officer at American Airlines. “Our core<br />

colors of red, white and blue have been revamped to reflect a more<br />

vibrant and welcoming spirit. The new tail, with stripes flying<br />

proudly, is a bold reflection of American’s origin and name.”<br />

The new look of American Airlines is characterized by the tail fin in the<br />

colors of the American flag.<br />

FCS New Handling Agent<br />

for Asiana Airlines<br />

<strong>Fraport</strong> Cargo Services has been the new cargo handling agent for<br />

Asiana Airlines since February. As the foreign airline with the largest<br />

route network between China and the rest of the world, the airline<br />

operates flights to 68 destinations in 22 countries, in addition to its<br />

12 domestic destinations in Korea. The airline ships freight to 28<br />

cities in 14 countries on 27 routes. As of February, <strong>Fraport</strong> Cargo<br />

Services is responsible for handling the airline's cargo to and from<br />

Frankfurt. “Asiana Airlines in Seoul, South Korea – one of the most<br />

important Asian markets – is a very important customer with immense<br />

potential. We appreciate this vote of confidence and it confirms<br />

our strategy and position as a quality service provider,” commented<br />

Andreas Helfer, Managing Director at FCS.<br />

LAN: Ground Handling Services<br />

Take Over Ramp Services<br />

LAN Airlines shall also be operating a daily Santiago de Chile –<br />

Madrid – Frankfurt route during the <strong>2013</strong> summer schedule.<br />

<strong>Fraport</strong> Ground Handling Services will resume the provision of<br />

ramp services as of February 1.<br />

17


18 People <strong>World</strong><br />

Airline Operators Committee: New Chairman<br />

Carlos Cardiga<br />

Thomas Pembroke<br />

About This Publication<br />

Publisher:<br />

<strong>Fraport</strong> <strong>AG</strong><br />

Frankfurt Airport Service <strong>World</strong>wide<br />

60547 Frankfurt, Germany<br />

www.twitter.com/Airport_FRA<br />

www.facebook.com/FrankfurtAirport<br />

Responsible for content:<br />

Sebastian Keil, Corporate Communications<br />

Anette Schmid, <strong>Fraport</strong> Ground Services<br />

Ulrike Dietz, Airside and Terminal Management,<br />

Corporate Safety and Security, Sales and<br />

Customer Relations<br />

Content, information, and ideas for articles:<br />

Matthias Beckmann, John Cala, Ulrike Dietz,<br />

Susanne Kalbe, Sebastian Keil, Nicole Ruschig-<br />

Brunck, Anette Schmid, Roland H. Schwarz,<br />

Alexandra Ulm, Meike Wasow<br />

Change at the head of the Frankfurt Airline<br />

Operators Committee (AOC): On January 1, <strong>2013</strong>,<br />

Carlos Cardiga, 43, took over as Chairman from<br />

Thomas Pembroke, 65, of South African Airways,<br />

who is going into retirement this year.<br />

Pembroke, who has been Station Manager for South<br />

African Airways in Frankfurt since 1991, joined the<br />

AOC in 1999 and was at its helm for eleven years.<br />

“I’m sad to leave, because I enjoyed doing this job<br />

and it was always very important to me to represent<br />

and promote the interests of the community,” commented<br />

Pembroke on his departure.<br />

One of the first challenges faced by Pembroke as<br />

Chairman – as well as the entire air transport industry<br />

– was the increased security in the aftermath<br />

of the attacks of September 11, 2001. “This<br />

was one of the most challenging aspects of my<br />

time as Chairman, and I always made every effort<br />

to ensure that the necessary measures were as<br />

bearable as possible for the passengers,” recalls<br />

Pembroke. In addition, he was also involved in a<br />

range of other developments at Frankfurt Airport,<br />

including issues such as aircraft de-icing, persons<br />

with reduced mobility or the introduction of the<br />

smoking lounges in the non-smoking terminals.<br />

He hopes that his successor shall continue to maintain<br />

the close cooperation and excellent communication<br />

with <strong>Fraport</strong> and government agencies.<br />

The new head of the AOC, Carlos Cardiga, has<br />

worked in a range of functions at Ibero Airport<br />

Written by:<br />

Profilwerkstatt GmbH, Darmstadt:<br />

Hannah Cosse (chief copywriter), Gesche Brock,<br />

Katharina Mandlinger<br />

Layout:<br />

Profilwerkstatt GmbH, Darmstadt: Anke Rabbeau<br />

Printed by:<br />

ABT Print und Medien GmbH, Weinheim<br />

Production and project management:<br />

Profilwerkstatt GmbH, Darmstadt:<br />

Dr. Claudia Klemm, Ricarda Conrad<br />

Services since 1990 and has been Airport Manager<br />

Frankfurt for Air Berlin and Icelandair since 2003.<br />

In addition, he is also the Chairman of the joint<br />

A & B working group (AOC & BARIG) at BARIG.<br />

Cardiga has served as Vice-Chairman of the AOC<br />

for the past ten years and shall be succeeded by<br />

Bernardo Griebel from US Airways.<br />

As the new AOC Chairman, Cardiga plans to build<br />

on his work to date and also intensify communication<br />

with government agencies and AOCs at<br />

other airports. “My aim is to improve the quality of<br />

service for the passengers,” stresses Cardiga, who<br />

intends to continue his successful cooperation<br />

with <strong>Fraport</strong> and maintain the close level of communication<br />

with the <strong>Fraport</strong> Executive Board.<br />

AOC<br />

The AOC has been representing the interests<br />

of airlines at Frankfurt Airport for 60 years.<br />

The aim of the organization is to improve<br />

processes and infrastructure, and make the<br />

airport more attractive. The committee is<br />

open to all airlines at the airport and currently<br />

includes 79 of them. Since the end of<br />

2012, it has also opened its doors to airport<br />

service providers, such as handling agents,<br />

to become members.<br />

www.aoc-fra.org<br />

Photo credits:<br />

<strong>Fraport</strong> – p. 1, 2 (top, center), 4, 5, 6, 7<br />

(bottom), 8, 9, 12, 13 (bottom), 18, 19 (top,<br />

right and bottom left); <strong>Fraport</strong> Cargo Services –<br />

p. 19 (top, left); RobecoSAM Sustainability Yearbook<br />

– p. 3 (bottom); Die-Vier-Liter-Flieger –<br />

p. 7 (top); European Parliament – p. 7 (center);<br />

IconDock.com – p. 10 (top); Air Astana – p. 13<br />

(center); Vueling – p. 14, 15; Lufthansa Cargo –<br />

p. 16, 17 (left); American Airlines – p. 17 (right);<br />

Vietnam Airlines – p. 19 (bottom, center); Pakistan<br />

International Airlines – p. 19 (bottom right)


New Managing Director at<br />

<strong>Fraport</strong> Cargo Services<br />

Andreas Helfer, 52, has been the new<br />

Managing Director of <strong>Fraport</strong> Cargo Services<br />

GmbH, alongside Diana Schöneich,<br />

since January 1, <strong>2013</strong>. He succeeds<br />

Winfried Hartmann, who has assumed<br />

new responsibilities at the parent company,<br />

<strong>Fraport</strong> <strong>AG</strong>, after over a decade in<br />

the cargo business.<br />

Helfer joined the <strong>Fraport</strong> Group in 1996 as<br />

Manager Cargo Development, before<br />

being appointed Managing Director of<br />

Frankfurt Hahn Airport in 2000. During the<br />

further course of his career at <strong>Fraport</strong>, he<br />

served first as Managing Director at <strong>Fraport</strong><br />

Real Estate and later as CEO of <strong>Fraport</strong> Twin<br />

Star Airport Management AD in Bulgaria<br />

and Daport S.A. in Dakar, Senegal. Helfer<br />

stated that he will use his experience to<br />

consolidate FCS market leadership in cargo<br />

handling at Frankfurt and uphold the FCS<br />

philosophy of quality and competitiveness. New Managing Director: Andreas Helfer<br />

Tunisair: New General<br />

Station Manager<br />

Khalil Jamil, 53, has been appointed the<br />

new General Station Manager for Germany<br />

at Tunisair.<br />

Jamil has been with<br />

the company for 25<br />

years, working in various<br />

different positions<br />

at the airline’s head<br />

office in Tunis until<br />

2000.<br />

He was subsequently transferred to<br />

Djerba, where he was res ponsible for all<br />

airports in the southern part of Tunisia.<br />

Jamil has been stationed in Frankfurt since<br />

November 2012 and is responsible for all<br />

of Tunisair’s German destinations.<br />

As the new General Station Manager for<br />

Germany, Jamil plans to maintain the<br />

strong and efficient partnership with<br />

<strong>Fraport</strong> and would also like to use his<br />

time in Frankfurt to learn German.<br />

Vietnam Airlines: New<br />

General Manager<br />

Nguyen Quoc Phuong, 34, has been the<br />

General Manager of Vietnam Airlines in<br />

Germany since July<br />

2012. After graduating<br />

with a Master of<br />

Business Administration<br />

from the University<br />

of Greenwich, he<br />

began his career at<br />

the Austrian health<br />

care company VAMED<br />

in 2003. In 2004,<br />

Phuong moved to the airline industry,<br />

where he was employed as Marketing<br />

Manager for Vietnam by United Airlines.<br />

In 2005, he joined Vietnam Airlines, working<br />

first as Marketing Manager, and as of<br />

2009, as Branch Manager in Osaka, Japan.<br />

In his new position, Phuong plans to<br />

strengthen the ties between Vietnam and<br />

Germany: “We want to connect businesspeople<br />

from Germany and Asia better<br />

through Frankfurt, and allow more travelers<br />

to get to know – and fall in love with –<br />

this stunningly beautiful part of the<br />

world.”<br />

People <strong>World</strong><br />

Change at <strong>Fraport</strong><br />

Ground Services<br />

PIA: New Country<br />

Manager<br />

Syed Qamar Maqbool, 47, is Pakistan<br />

International Airlines’ (PIA) new Country<br />

Manager for Germany,<br />

Austria & Switzerland.<br />

Mr. Qamar joined PIA<br />

as a Marketing Intelligence<br />

Analyst at the<br />

Karachi office in 1990.<br />

19<br />

Carsten Röcken, 47, took over as Senior<br />

Executive Manager Ramp Services at<br />

<strong>Fraport</strong> Ground<br />

Services on January 1,<br />

<strong>2013</strong>. As the head of<br />

the largest division at<br />

Ground Services, he<br />

will be responsible for<br />

aircraft loading, baggage<br />

transportation<br />

and over 1,700 staff.<br />

Röcken, a business and law school graduate,<br />

has been employed at <strong>Fraport</strong> since<br />

1987, working in a variety of areas, including<br />

Human Resources and <strong>Aviation</strong><br />

Security. He most recently held the position<br />

of Senior Executive Manager Passenger<br />

Services and Operations at <strong>Fraport</strong><br />

Ground Services. In his new funct ion,<br />

Röcken is above all, relishing the opportunity<br />

to work with his new colleagues on<br />

challenging and exciting projects. His<br />

focus will be on the issues of quality,<br />

punctuality and customer satisfaction.<br />

He subsequently<br />

worked in various<br />

managerial positions<br />

including Manager International Affairs,<br />

Regional Manager Kingdom of Saudi<br />

Arabia and Pakistan. Mr. Qamar has also<br />

represented Pakistan International Airlines<br />

at various high-level forums, including as<br />

a member of the Pakistani Government's<br />

delegation for bilateral air services<br />

agreements.<br />

In the face of a highly competitive market,<br />

Mr. Qamar’s aim is to improve passenger<br />

and cargo loads, with better yields, and<br />

explore the opportunities for additional<br />

flights to Germany.


From XS to XXL.<br />

<strong>Fraport</strong> provides the perfect service tailored to every plane.<br />

Every airline customer is unique – and should expect customized service. A ground handling partner with years of<br />

experience and expertise, <strong>Fraport</strong> <strong>AG</strong> knows exactly what each airline needs. Together, we develop the right solutions<br />

designed to meet your specific requirements. Flexibility is a major advantage, especially when we have to get late<br />

arriving planes out even faster. We know the processes on the ground and can move into action with speed, precision<br />

and efficiency. We put performance first, not size. Let us be your flexible ground handling partner.<br />

Contact the <strong>Fraport</strong> ground services: phone +49 (0) 69 690-71101 / handling@fraport.de / www.fraport.com<br />

<strong>Fraport</strong>. The Airport Managers.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!