MicroSave project completion report - FSD Kenya

Annex 7
38 • MICROSAVE PROJECT COMPLETION REPORT
SEMI-STRUCTURED QUESTIONNAIRE TEMPLATES
ANNEX 7: SEMI-STRUCTURED QUESTIONNAIRE TEMPLATES
The review did not conduct formal surveys. However it conducted semi-structured interviews and sought feedback by email from some informants. Two
matrices were used to guide these interactions and record notes, but were adapted considerably according to the informant in question (ie financial
service provider, technical service provider, government, donor etc)
Business change Context MicroSave
Bottom line: [Profit, sales, competitive position etc] [Trends, critical incidents, policy/regulation, competitors] History: [first contact, timeline, critical incidents]
Support: [what did MS actually do? Nature of deal?]
Clients: [who, profile, nos]
Perceptions: [Perceptions; key words; distinctive offer;
strengths/weaknesses; how would you describe]
Organisation (date / time)
Impact on business: bottom line; outreach;
capacity (motivation, know-how, resources)
Role of MicroSave
Context + counterfactual
Supporting functions
Products: [offer, features]
Counterfactual Supporting functions
[ What
if?
Who
else?
]
[ Sources
of
knowledge/info/TA/support
– where do you
go if…? Who else do you use…?]
Strategy: [vision, positioning, distinctive niches etc]
Operations: [practices, capacity, staff, systems]
Other observations:
Springfield Centre
41