Compiled January 2000 - FTB.ca.gov - State of California

INTRODUCTION
Programs This report presents the 1996/97 operations of the Franchise Tax Board,
which administers the following programs and their components:
Tax Program:
Personal Income Tax (PIT) Component
Bank and Corporation Tax (B&CT) Component
Non-Admitted Insurance Tax Collections Component
Non-Tax Collection Programs and Components:
Inter-Agency Intercept Collections Component 1/
Child Support Collections Program
Vehicle Registration Collections Program
Court-Ordered Debt Collections Program
Industrial Health and Safety Collections
Student Loan Debt Collections Program
Other Non-Tax Programs:
Homeowner and Renter Assistance Program
Political Reform Audit Program
Contract Work Program
Mission The purpose of Franchise Tax Board is to collect the proper amount of tax
Statement revenue and operate programs entrusted to us, at the least cost; serve the
public by continually improving the quality of our products and services; and
perform in a manner warranting the highest degree of public confidence in our
efficiency, integrity and fairness.
Efficiency The objective under efficiency is to continuously improve the cost benefit
Integrity performance of the department’s programs. The best measure of efficiency
and is the proportion of benefits to cost. The objective under integrity and
Fairness fairness is to continually improve the department’s ability to produce quality
services and results. The most effective means of achieving these
objectives is by improving the public’s voluntary compliance with their
obligations under the law.
Page 1
Because the department’s major responsibility is to collect revenues, the
measures of success are net assessments and collections compared to costs.
These measures are shown throughout this report, and are used by
management in allocating resources to appropriate activities.
FTB’s effectiveness in improving the public’s voluntary compliance with the law
is an appropriate benefit measure of integrity and fairness. Success is
measured by the volume of error corrections on self -assessed tax and non-tax
debt forms.
1/ Component of Contract Work Program