Untitled - Universidade de Lisboa
Untitled - Universidade de Lisboa
Untitled - Universidade de Lisboa
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Enterprise Information Systems - Managing I.T. human resources<br />
from 18 to 70 years old (living with the conflict of generations)<br />
Joel Mana Gonçalves 1 and Rejane Pereira da Silva Gonçalves 1<br />
1<br />
In<strong>de</strong>pen<strong>de</strong>nt Media Consultant, Rua Charles Spence Chaplin, 85 – ap. 64,<br />
05642-010 São Paulo, Brazil<br />
{joel.mana, rejane.psg}@uol.com.br<br />
Abstract. The paper presented here addresses the management of IT human resources available in<br />
the companies for the <strong>de</strong>velopment of Enterprise Information Systems, mainly un<strong>de</strong>r the social<br />
aspect of the conflict between generations that comprise the business population, showing how to<br />
get through awareness and training, ensuring confi<strong>de</strong>nce in new technologies and overcome the<br />
natural resistance to changes. It compares the main positive and negative characteristics of each<br />
age group and how to take advantage of the unique strengths of each generation.<br />
Keywords: Human resources, confi<strong>de</strong>nce in new technologies, resistance to changes, conflict of<br />
generations, awareness and training.<br />
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