Untitled - Universidade de Lisboa
Untitled - Universidade de Lisboa
Untitled - Universidade de Lisboa
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Toward a Foundation for Analysing Organizational Roles in<br />
Enterprise Systems: A Case Study of a Vendor<br />
Philip Holst Riis<br />
Copenhagen Business School, Center for Applied ICT<br />
Howitzvej 60, 2000 Fre<strong>de</strong>riksberg C, Denmark<br />
ph.caict@cbs.dk<br />
Abstract. Gaps between enterprise systems and organizations have long been of primary concern<br />
to both researchers and practitioners. While much attention has been paid to the fit of business<br />
processes, enterprise systems vendors have recently begun to focus on representing organizational<br />
roles in their systems as a mean of closing the gaps between system and organization. This paper<br />
presents findings from a case study of how a large enterprise systems vendor represented rolerelated<br />
concepts in its enterprise mo<strong>de</strong>l and system with emphasis on role content and role<br />
relationships. A key finding from the study was that while the majority of role-related concepts<br />
were represented in the vendor’s enterprise mo<strong>de</strong>l, the implementation of roles in both the mo<strong>de</strong>l<br />
and the actual system lacked support for remo<strong>de</strong>lling and reassignment of the tasks contained in<br />
the roles.<br />
Keywords: Enterprise Systems, Enterprise Mo<strong>de</strong>lling, Organizational Roles, Vendor.<br />
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