GOOD TO KNOW - Finnlines

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GOOD TO KNOW
Dear Customer
Please read this Good to Know information through carefully before your trip and familiarise yourself with the practices in our terminals and
onboard our vessels.
Check-in
Check-in times depend on the routes. To get more information please
visit finnlines.com/check_in or contact our Customer Service.
Cooled and frozen goods
Onboard the vessels there is no cold storage for passenger use. Some
cabin categories are equipped with an own fridge. To get more information
please visit finnlines.com/services.
Firearms and ammunition
Firearms and ammunition need to be always notified upon reservation.
Internet and phone
Satellite-operated WLAN is available on deck 11 on all vessels sailing
between Travemünde and Helsinki. Connection on sea is realised via
satellite and is therefore slower than ashore.
During the sea voyage mobile phones use satellite connection when
you make a phone call or send a text message. Therefore, phone calls
and text messages are more expensive onboard than onshore. Ask the
prices from your mobile service provider.
Means of payment onboard
Purchases are payable in cash (euros) or card. On the routes Naantali–
Kapellskär and Malmö–Travemünde you can pay your purchases in
Swedish krona instead of euros. We accept the following credit and
debit cards: American Express, Diners Club, Eurocard, Maestro, Master-
Card, V PAY, Visa, Visa Debit, and Visa Electron. As the data communication
is via satellite connection, we cannot guarantee the card payments
to succeed. There is no currency exchange onboard.
Pets
There is a limited amount of pet cabins on each vessel and the pet cabin
is mandatory always when travelling with a pet. All pets need to be notified
upon reservation. You are allowed to take maximum two pets into
your cabin. Pets may not be taken into bars, restaurants, sauna or other
public areas. Before taking your pet abroad, please check the existing
restrictions and regulations from local authorities.
Safety
There are surveillance cameras in the public areas onboard the ships
and in the terminals. Passengers are to follow all rules and regulations
imposed by port authority and ship personnel. According to International
Safety Regulations (ISPS) routine, body searches can be conducted
and passengers can be interviewed on matters of safety.
Smoking onboard
Smoking is prohibited in all public areas and cabins. Smoking is allowed
in designated areas only.
Time zone onboard
Finnish and Swedish, as well as the Central-European time difference is
one hour (–1h). The departure and arrival times are always displayed in
local time. Vessels operating from Finland to Germany or Sweden have
Finnish time aboard.
Travel with car or without
Onboard our Finnlines vessels you can travel with or without vehicle.
The only exception is the route Naantali–Kapellskär, where all passengers
must travel with an own motor vehicle or bike.
Except on the route Naantali–Kapellskär, all passengers without vehicles
are driven by minibuses from the terminal onboard the vessel and vice
versa. Please make sure that you reserve enough time for for boarding
and disembarking the ship.
Groups travelling by bus can drive conveniently in their own bus onboard
the ship. All passenger’s cars will be lead by a guiding car onboard
the ship after the check-in. The ship’s crew will assist parking the
vehicles.
Motorcycles with sidecar or trailer are booked as vehicles up to 6 m long.
Motorcycles need to be secured on the car deck. Therefore Finnlines offers
tie-down straps and other load-securing devices. Upon request, the
ship’s crew will assist you with the mounting. There is a limited amount
of electricity outlets for mobile homes and caravans. Please request the
electricity outlet during the booking, if needed. Gas cylinders need to
be closed during the voyage.
The passenger is responsible that the vehicle measurements mentioned
while booking are correct. If the sizes are exceeded, we will try to arrange
another vehicle place. The customer will be charged the price
difference according to the price list. A new vehicle space cannot be
guaranteed.
Buses and animal transport (e.g. dog teams and horses) are to be
booked via call center only. Vehicles carrying commercial goods and vehicles
registered for commercial transportation are booked as cargo. If it
is established at the check-in that the vehicle type does not correspond
with the booked vehicle type, the customer will be charged an additional
fee in accordance with the passenger vehicle or the cargo price list.
Due to security reasons, the car deck is closed during the whole voyage.
There is no heating on the car deck.
Thank you for choosing Finnlines and have a pleasant journey!
Finnlines Plc Finland +358 10 343 4500 passenger@finnlines.com
Passenger Services Germany +49 451 1507 443 www.finnlines.com
P.O.B. 197, FI-00180 Helsinki Sweden +46 771 340 900

Harbours in Germany
75
TRAVEMÜNDE
IVENDORF
LÜBECK
A1/HAMBURG
TERMINAL
TERMINAL
K20
Travemünder Landstraße
Am Seehafen
Südtor
Richtung
Seehafen
Rostock
A19
TRAVEMÜNDE (Skandinavienkai)
Zum Hafenplatz 1, 23570 Travemünde
phone +49 4502 805 32
ROSTOCK (Überseehafen)
Ost-West-Straße 35, 18147 Rostock
phone +49 381 350 4350
From Travemünde our vessels sail to Helsinki, Rostock and Malmö
By own vehicle
Take the A1 (Lübeck-Travemünde) and take the EXIT Skandinavienkai.
The road B75 takes you automatically to the check-in building.
By public transportation
Tip: You can type to your navigator Skandinavienkai or
Dorndiek as a destination.
Take the train to the Lübeck Central Station and switch to the bus route
30, 31 or 40, which destination is Skandinavienkai Terminal. Alternatively,
take the train to the station Lübeck-Travemünde Skandinavienkai,
and then switch to the bus 30 or 40 towards Skandinavienkai Terminal.
Please be aware that there is no walkway to the terminal from the bus
stop.
Parking
There is an unguarded long-term parking for €6/day. You will purchase
the parking ticket at the check-in counter.
Note
On the route Travemünde–Helsinki vehicles which height is over 2.1 m
are being parked on the other side of the car deck than those which
are lower, and can be driven into the ship not until approx. at 00:00.
We recommend those with the higher vehicle to arrive at the check-in
earliest at 23:00.
From Rostock our vessels sail to Helsinki and Travemünde
By own vehicle
From Hamburg: Take the A20. Merge onto A19 (Rostock-Überseehafen /
Rostock-Krummendorf / Baltic Sea Ferries / Fähren) via EXIT 16-Kreuz Rostock.
Stay on the right side and follow the signs towards Überseehafen /
Ferries / Ostsee-Fähren.
From Berlin: Take the A19 (Rostock), which leads straight to Überseehafen.
From Wismar: Take B105 and switch to A19 (Überseehafen).
Note! At the end of the road, which leads to the harbour, is a surcharge tunnel
(Mauttunnel). The tunnel leads to Warnemünde.
Tip: You can type to your navigator Ost-West-Straße 35 as a
destination.
By public transportation
Bus route 40 operates from Rostock Central Railway Station to the harbour.
The bus stop Seehafen Fähre is located next to the terminal building.
Parking
There are limited amount of unguarded short-term parking places available
at the Terminal Station. Parking fee is charged by the hour. Chargeable (€7/
week) long-term parking (P4) is located 5 minutes walk from the terminal.
All rights reserved.
Updated 25 June 2013

Harbours in Finland
HANKO
TURKU
E18
LAHTI
Kehä III
E75
4
VANTAA
KOTKA
ST. PETERSBURG
50
Porvoonväylä
Vuosaaren
satamatie
Itäväylä
E18 7
170
SIPOO
189
Uolevi Raaden katu
Järveläntie
Armonlaaksontie
40
E18
NAANTALI
Järveläntie
TERMINAL
Satamatie
to downtown
Vuotie
VUOSAARI
HARBOUR
CHECK-IN
TERMINAL
HELSINKI (Vuosaari)
Hansa Terminal
Provianttikatu 5, 00980 Helsinki
tel. +358 10 343 4810
From Helsinki our vessels sail to Travemünde, Rostock and Gdynia
By own vehicle
From Helsinki City Centre: Follow the signs towards Kotka and take the
170 Itäväylä (Itäkeskus). In Itäkeskus follow the signs to Vuosaari and
Vuosaaren satama. At the harbour drive towards Gatehouse, which is
located next to the Hansa Terminal.
From other parts of Finland: Take the 103 Kehä III towards the east.
Follow the signs to Vuosaaren Satama. At the harbour drive towards
Gatehouse, which is located next to the Hansa Terminal.
NAANTALI
Satamatie 11
21100 Naantali
tel. +358 50 565 2578
From Naantali our vessels sail to Kapellskär
By own vehicle
From Turku: Take Koulukatu/E8 and turn left onto 185 (Naantali). Take
the EXIT 40/E18 (Neste/Kaanaa). Continue to follow E18. Turn right onto
Nesteentie/40. Continue to follow 40 and turn left onto Satamatie.
Tip: You can type in the navigator Satamatie 11
as a destination.
Tip: You can type in the navigator Hansa Terminal as a
place and Provianttikatu or Käärmeniementie as a street.
By public transportation
Take the Metro to Vuosaari. Switch to the bus route 78, which will take
you directly to the Hansa Terminal. One-zone internal tickets cost €2.80/
adult and €1.40/child aged 7–16 years. Tickets are valid on buses and
the Metro and you can use the same ticket for two hours after purchase.
Day tickets cost €8/adult and €4/child.
Parking
There is a car park (paid parking) in front of the terminal building for
short- and long-term parking.
All rights reserved.
Updated 25 June 2013

Harbours in Sweden
N Hamnen
TERMINAL
Grimsbyg.
CENTRAL CENTRALSTATION
RAILWAY Centralplan
STATION
Sjömansg.
Jörgen Kocksg.
Carlsg.
GAMLA STADEN
Renög.
Norra Vallg.
Utög.
Lappög.
Grimsbyg.
SLUSSEN
Hemsög.
Oljevägen
Hornsgatan
Bjurög.
Blidög.
Västkustvägen
Flintränneg.
Stockholmsvägen
E20
E6
LOMMA
E22
By public transportation
Tip: Set GPS coordinates as following: Latitude: 55.62943,
Longitude: 13.00892.
The public transportation to the North harbour is still under development.
Bus route 35 departs from the Malmö City Centre. Get off at the
bus stop Aspögatan and switch to the bus route 34, which destination is
North harbour. From the bus stop Hemsögatan there is about 1 km walk
to the Lappö-gatan. A taxi from the Malmö Central Station to Lappögatan
costs approx. SEK 150.
MALMÖ (Norra Hamnen)
Lappögatan 3B, 211 24 Malmö
phone +46 40 176 800
From Malmö our vessels sail to Travemünde
By own vehicle
From the E20/E6 (from the north)
Follow the signs (ship symbol, exit 19) leading to the Hamnen or N
Hamnen
Take EXIT Västkustvägen and follow the road for about 3 km
Take the second EXIT at the roundabout and continue to follow Västkustvägen
for approximately 1.6 km (Malmö Hamn)
At the second roundabout take the first EXIT onto Spillepengsgatan
(Olje-hamnen/Swede Harbour)
Turn left onto Bjurögatan
Turn right onto Flintrännegatan
Turn left onto Hemsögatan and follow the road for about 1.3 km
Turn right onto Renögatan
Turn left onto Lappögatan. The terminal and the check-in are located
straight ahead.
From the E22
Follow the signs (ship symbol) leading to the Hamnen or N Hamnen
Take the second EXIT off the roundabout and turn onto Spillepengsgatan
(Oljehamnen/Swede Harbor)
Turn left onto Bjurögatan.
Turn right onto Flintrännegatan.
Turn left onto Hemsögatan and follow the road for about 1.3 km
Turn right onto Renögatan
Turn left onto Lappögatan. The terminal and the check-in are located
straight ahead.
From the City Center of Malmö
Follow the signs (ship symbol) leading to the Hamnen or N Hamnen
Take Västkustvägen and follow the road for about 1.9 km
Turn left onto Flintrännegatan and follow the road for about 1.5 km
Turn left onto Hemsögatan and follow the road for about 1.3 km
Turn right onto Renögatan
Turn left onto Lappögatan. The terminal and the check-in are located
straight ahead.
Katrineholm
Norrköping
Värterås
Arboga
Köping
Skavsta
KAPELLSKÄR
Nyköping
760 15 Gräddö Oxelösund
phone +46 176 207 604 or +46 176 207 607
From Kapellskär our vessels sail to Naantali
By own vehicle
Gävle
E4
Uppsala
Rosersberg
Enköping
Södertälje
Stockholm
E18
Nynäshamn
TERMINAL
From Stockholm: Take the E18 to Norrtälje. Follow the signs towards
Hamn/Kapellskär.
77
76
Norrtälje
Arlanda
Tip: You can type in the navigator Kapellskär as a destination.
All rights reserved.
Updated 25 June 2013