Feeling squeezed? - Hyde Housing Association

HYDEWIDE RESIDENTS VOICE Whats new!
Your regular update from the Hydewide
Residents Voice
Making services better for you
Hyde are planning improvements to your services and the
Hydewide Residents Voice (HRV) will be making sure that as
many residents as possible get a chance to have their say.
HRV have agreed plans to include residents in future changes
to repairs and customer services. See page 7 for more
information about the ‘You Speak, We Listen’ programme.
Recognition for residents
HRV have been looking at an awards scheme to celebrate
the achievements of residents who take a lead in improving
communities or improving residents’ services. Watch this
space for more information.
Getting the message
HRV have been making sure that information is given to you
in a way that is clear and easy to understand. Recently this
has included reviewing the letters that are sent to you annually
about Gas Service checks because we think your safety is
important.
Who are the Hydewide
Residents Voice?
The HRV is a forum that brings together resident
representatives from across the Hyde Group. Our objective
is to ensure a good quality service for you by making sure
that you are at the heart of service delivery. We are consulted
about changes to service and make sure your views are heard
at the highest level.
Merry Christmas and a peaceful New Year
At any time of the year anti-social behaviour can affect our quality of life.
We are committed to work hard with the police and other agencies to act
against any form of ASB in our communities.
We will take action against anyone who
engages in ASB, whilst ensuring that any
victims and witnesses remain supported.
We value the support we receive from
residents, who both report ASB and
provide important evidence which helps
us to act against those responsible. We
know it can often be difficult
and take courage to come
forward but we will provide
support by keeping residents
informed of the progress of
their report and working with
them to identify the best
solutions.
The following letter was
sent to us by a young Hyde
resident whose community
was suffering anti-social
behaviour. By working with
local residents and the police
together we were able to
bring this problem to an end.
“When I first moved to a new house in
a new area it was quiet and only a few
children about. Then a family with two
older girls moved into a Hyde Housing
home. At first the girls were quiet but as
more children decided to play with them,
the girls became more anti-social by
getting drunk, swearing and staying out
late, this was only the beginning. The girls
then started being abusive to children and
their parents, they even attacked a young
girl. They didn’t seem to care even though
the police got involved.
Their behaviour led to my family
constantly reporting them to Hyde and the
police. I also wrote a letter and started a
petition that other children could sign and
send to Hyde. They took the girls to court
and my mum was a witness. They were
given a temporary injunction which then
turned into a Consent Order, which meant
that they weren’t allowed to visit the estate
any more.
It’s been quite a few months since the
girls have been gone and children
including myself and
my brother are happily
playing, getting on with life
and not having to worry
that there could be trouble
around the corner. It’s been
peaceful and safe to be
out, no one is scared and
children that have never
been out have been coming
out to play. I can now get to
sleep better as there is no
one out past 9 o’clock. l just
want the peace to stay.”
This is just one example
of what can be done
by working together
with your support.
Please don’t suffer in silence…
If you are experiencing anti-social
behaviour you can contact our free
phone number 0800 389 3598
Living | Winter 2009 | 15