Feeling squeezed? - Hyde Housing Association

LOCAL KENT NEWS
HELLO - From resident Donna Smith, a
Kent Living editorial panel member
Welcome to the autumn edition
of Kent Living. Sadly this is the last
edition of the magazine in its present
format but I am very happy to tell you
that Hyde will be producing a bigger
magazine for all residents throughout
all of the areas where Hyde operates.
The new magazine will be packed with
information and news from around the
Hyde Group.
I have been a Hyde resident in Kent for
over seven years and for the past four
years I have been involved with the
Kent Living magazine, formally known
as Kent Focus. I attend the editorial
panel meetings at the Maidstone office
every three months, which is where
the magazine comes together and
we discuss new ideas for articles. We
look for local stories and issues that
we can report on, that are relevant and
interesting to Kent residents.
To make sure that the new magazine is
full of stories from all of its areas, Hyde will
need residents to send in our stories and
photos. So if you have a story to tell, or
want to share some local news, information
or tips with other residents, please get in
touch with the External Communications
team at Hyde. One big decision yet to
be made is the title of the new magazine
and Hyde would like us to pick the name.
Please vote for your favourite from the
list below and send it back to the External
Communications team at Hyde.
• Hyde Life • Hyde Beat • Hyde Rise
Please vote by 15th January 2010.
External Communications Team:
email: peter.courtney-fitch@hyde-housing.
co.uk or telephone: 020 3207 2733
We hope you enjoy this final edition of
Kent Living and we look forward to bringing
you the new Hyde magazine in the spring.
Merry Christmas,
from Donna Smith
Customer Services – Here to help
By Rachel Lowe | Customer Services Officer
My name is Rachel Lowe and I am a
Customer Service Officer based at the
Canterbury office - so when you call
Hyde South East you may well speak to
me. I wanted to say a big “Hello!” from
Customer Services and tell you a bit about
how our team operates.
I am one of fifteen Customer Service Officers in Hyde South
East and for most of us this is a new role. We are based
across four offices and when you call Hyde South East you
will come through to the next available Customer Service
Officer, no matter which office they are based at. We have a
service standard that states calls should be answered within
30 seconds. We collect statistics to monitor that this standard
is met, as it is very important to us that our customers
experience the best customer service possible.
So that we can answer as many of your queries as possible,
we are taking part in workshops held by the specialist
departments, namely Income; Temporary Housing;
Neighbourhoods; Lettings and Allocations; Hyde Plus;
Community Engagement and Repairs. The workshops that we
have attended so far have been very informative and it has
been very useful to meet our colleagues from other offices.
There is so much to learn and we don’t profess to know
everything, so if there’s anything we don’t know or aren’t
qualified to answer we’ll find you someone who can help.
As part of my ongoing training, I have attended a sign-up with a
Housing Officer and a new tenant and I have visited a number
of Hyde properties, which was great. I am excited to learn more
and more so that I can help as many residents as possible.
I look forward to speaking to you soon!
Just a reminder
our phone number is 0800 389 3598
Living | Winter 2009 | 03