Feeling squeezed? - Hyde Housing Association

SPECIAL FEATURE
An Inspector calls…
Get involved with the new Hyde Group inspections programme
and earn vouchers for your efforts!
The Hyde Group wants to make
sure that it provides the same high
quality services to all its residents
wherever they
live. You can
help and get
rewarded for
your time.
£100
Shopping
Vouchers
The Hyde “Service Promise” sets out the standards of service that
residents can expect from us. These standards cover all parts of
the service that matter most to residents. We want to carry out
inspections on our services to make sure that we are meeting the
standards set out in the Service Promise.
If you would like more information about the Service Promise or
would like to receive a copy of the Service Promise leaflet contact
your local Community Engagement team.
Become a Resident Champion and make a real difference!
You don’t need any previous experience
to become a Resident Champion.
Training and on-going support will
be provided before and during the
inspection. All you will need is an
interest in improving services and to
enjoy talking to other residents.
To apply you will need to complete a
short application form which is available
by contacting us on the number (right).
If your application is successful we
will invite you to attend an informal
interview along with other applicants.
What will you get in return? - Resident
Champions receive £100 in shopping
vouchers as a thank-you for carrying
out each project. All reasonable travel
expenses will be paid and childcare
where applicable.
So, if you are interested in improving
services for all residents and would
like to be rewarded with £100
vouchers, contact your Community
Engagement Team or Susie Birch -
Service Delivery Compliance Manager
on 0203 2072759 or Email her on
susie.birch@hyde-housing.co.uk
06 | Living | Winter 2009