12Dawn has not long broken - Cathay Pacific

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When the call went out for a food-loving cabin crew with an outgoing personality to serve as a judge in the Noodles of Asia contest, San Francisco-based Satomi Aoki was the perfect fit. Satomi attended culinary school after high school and has a degree in Culinary Arts and Patisserie. Prior to becoming a flight attendant she worked as a pantry chef, line cook and pastry chef, and now spends her free time cooking, travelling and trying out new cuisines. “I especially like to incorporate all three, and I’ve taken cooking lessons in Florence, Cambodia and Nepal. It’s a great experience to learn local produce and cooking methods in the regions I travel to,” says Satomi. The Noodles of Asia contest has been organised by the North America team and aims to find some great new noodle dishes to serve passengers inflight. Satomi will join a panel of distinguished judges which includes TV celebrity Martin Yan. “I will be looking for something exciting in the noodle dishes – mixing different layers, inventive, while keeping it well balanced,” she explains. Satomi’s favourite noodle is Japanese soba because of its grainy texture, the healthy properties of buckwheat flour and the lightness it provides. “My favourite way to serve noodles is cold. It probably stems from growing up in Hawaii and spending hot summers in Japan with my grandparents. It’s refreshing to the palette and you get the true taste of the noodles,” Satomi smiles. The CX Korea team held a “Beautiful Saturday” community event on 6 April, working in conjunction with the Beautiful Store team. Beautiful Store is a leading social enterprise in Korea that promotes environmental awareness through recycling activities, gives more chances to the marginalized in society and acts as a “Mother NGO” to support a wide range of community charity activities and local grassroots projects. CX staff donated more than 800 items for the event, while 19 staff volunteers supported sales for Beautiful Saturday and assisted customers visiting CX Italy staged a gala ceremony for the Cathay Pacific Business Award on 28 March, held at the stunning La Triennale contemporary museum of art and design in Milan. The team decided to make a change to mark the 10th edition of the programme – the CPBA now awards the store. The story attracted widespread media coverage and was a hit with shoppers on a rainy Seoul Saturday. The main photo above shows Kidae Lee (left), Executive Director of Beautiful Store, and Country Manager Korea Clarence Chung (sixth from right) with two Beautiful Store staff and CX volunteers who helped out on the morning shift. Italian companies that have been successful in developing business not just in Hong Kong and China, but across the whole of the Asia-Pacific region. This year’s theme was “Vision” – the ability to look to the future – and was reflected in the keynote speech by Director Sales & Marketing Rupert Hogg and by other guest speakers. Italian companies were awarded in the categories of Creativity, Dynamism, Innovation and Knowhow, and special awards given to for Best Female Entrepreneur, Hong Kong and Young Talent. n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n Bangkok’s Prateep Sukcharern was delighted to receive the gold award at the Suvarnabhumi Service Excellence Awards presentation ceremony for his great customer service at Suvarnabhumi Airport. Airport Services Supervisor Prateep assisted a passenger to locate his missing luggage. Although the process took more than a month, Prateep did not give up and kept following up until the luggage was found in Vietnam. He then arranged to have the luggage delivered to the passenger in Hong Kong. His great determination and effort were very much appreciated by the grateful passenger. They also earned him an award nomination from his Airport Services Manager, Supaporn Jitsiripol. Prateep remembered the challenges of dealing with the angry passenger. “I always put myself in our passengers’ shoes so that I can understand their feelings,” says Prateep. He was able to placate the passenger and change his mood from angry to calm and finally happy after the luggage was eventually found. “I didn’t give up because I was confident it could be done. I think a bit of good luck helped too!” Prateep said. The CX/KA team in Taiwan held separate media gatherings in Taipei and Kaohsiung in March, at which General Manager Taiwan & Korea Vivian Lo thanked journalists for their long-term support for the airlines. At the gathering in Taipei the team gave a presentation on the World Pass product, which got a great response from those present. The team also held gatherings for Marco Polo Club members in Kaoshiung in mid-March. Around 20 high-tier members joined the event and shared their travel experiences with the Taiwan team. The Colombo team hosted an awards ceremony recently to recognise and reward the valuable support rendered by local travel partners. Diamond, Gold, Silver and Bronze honours were dished out to the agents, and a few also received Merit awards based on their performance. The award presentation was followed by a gala dinner at The Tintagel hotel in Colombo with several CX executives in attendance as well as representatives from Finlays Colombo – CX’s GSA in Sri Lanka.
Seeing Jacqueline Lau in her Flight Purser uniform, it’s hard to imagine that she is also a gifted sharpshooter who currently ranks number one in Hong Kong in the 10m air rifle event. Jacqueline was first introduced to the sport by an induction classmate in 2008 and her interest developed rapidly. “At first it was mainly my friends who kept me motivated. It wasn’t until 2010 that I joined a local club and started practicing more seriously,” she says. Jacqueline’s talent was quickly recognised. In 2012 she represented Hong Kong at the South East Asia Shooting Championships in Kuala Lumpur and her score of 385 points was the highest ever by a local female team member competing overseas. “I was really happy as it was my first competition outside Hong Kong!” Jacqueline grins. Jacqueline explains that it is important to keep calm when shooting. Good muscle strength and body endurance is also essential – “an air rifle weighs about 4.5kg and you have to hold it steady as you aim and shoot. In the women’s competition, each competitor needs to fire 40 shots in 50 minutes,” Jacqueline explains. “Luckily for me, I don’t have shaky hands. Maybe that’s why my friends always ask me to take photos for them!” Just back from her vacation, Jacqueline is gearing up to spend more time on her shooting practice. Her goal is to be the first person in Hong Kong to get a maximum 400 score. She has been in a training role in ISD since 2007 and says this allows her to practice on a more regular basis. “This is a wonderful job. I‘ve developed many new skills over the years and become more self-confident,” Jacqueline says. When not busy working or shooting, Jacqueline also spends time volunteering as a puppy walker for the Hong Kong Seeing Eye Dog Services. “It’s like being a foster parent, taking care of guide-dog puppies,” she explains. “Later, after they’ve been through their training, they will help to improve the lives of visually impaired people.” PREMIUM GATHERING: The HKIA Premium Services Team said “cheers” to everyone to mark the festive season.
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Page 8 and 9: Photos by Samuel Lo & Eric Leung Ca
Page 12: The Copthorne Orchid Hotel in Penan

12Dawn has not long broken - Cathay Pacific

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