Hanover Inpractice
Hanover Inpractice
Hanover Inpractice
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<strong>Hanover</strong><br />
<strong>Inpractice</strong><br />
Volume 3 October 2011<br />
Putting residents first
<strong>Hanover</strong><strong>Inpractice</strong><br />
Volume3n October2011<br />
Foreword<br />
<strong>Hanover</strong>residentsandstaffacrossthe<br />
countrycomeupwithnewinitiativesallthe<br />
time.Inbigandsmallways,theymakea<br />
differenceandshowwhyretirementhousing<br />
isapositivechoiceforolderpeople.<br />
Withsomuchlocalresourcefulness,andover600<br />
estates,it’snotalwayseasytokeepintouchwith<br />
allthispositivework.Wecanalsomiss<br />
opportunitiestocelebrate,shareandlearnfromit.<br />
‘<strong>Hanover</strong><strong>Inpractice</strong>’helpstoremindcolleagues<br />
andresidentsabouttheseinspiringinitiatives.I’m<br />
particularlypleasedtoseesomanyexamplesof<br />
resident-ledactivities;beitTaiChiclassesor<br />
weekendandeveningsocialevents.Thesereally<br />
helptomakeourestatesfriendlyplaceswhereolderpeoplewanttolive.<br />
Theideasofcommunityandchoicerunthroughalltheseexamples.Many<br />
<strong>Hanover</strong>residentsseekandappreciateacommunityoflike-mindedpeople,but<br />
alsowanttobepartoftheirwidercommunity.Andwhilemanyresidentsvalue<br />
<strong>Hanover</strong>’shousingmanagementexpertise,theyalsovaluethechoicethat<br />
<strong>Hanover</strong>offersthemlocallyandindividually.I’mconvincedthatempowering<br />
residentsandestatestoexercisechoiceoverthethingsthatmattertothem<br />
makessense.We’realreadysavingresidentsmoneybygivingthemmoreoptions<br />
overlocalrepairs,forexample.<br />
Manyoftheinitiativesinherearesimpleandlowcost–whichhelpswhenfunding<br />
likeSupportingPeopleisfacingcuts.We’veestablishedanewCommunityLinks<br />
Managerposttohelpmoreofourestatesmakethemostoftheseandothervalue<br />
formoneyopportunities.We’vealsoenlistedResidents’Council’shelptoidentify<br />
‘star’casestudieswhichcanberepeatedbyotherestates.<br />
Whetheryou’rearesident,staffmember,orsomeonewithaninterestin<br />
<strong>Hanover</strong>,Ihopethethirdeditionof<strong>Inpractice</strong>willinspireyouasitinspiresme.<br />
Bruce Moore<br />
Chief Executive, <strong>Hanover</strong><br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Case studies<br />
Choice:<br />
1<br />
2<br />
14 6<br />
9<br />
5<br />
5 5 3<br />
16 8<br />
10<br />
11<br />
15 4/7<br />
13 12<br />
<strong>Hanover</strong> homes<br />
# 1 Plain sale-ing<br />
# 2 It’s bin fun!<br />
# 3 A kitch in time<br />
# 4 Going the<br />
whole hog<br />
# 5 You’re inspired!<br />
# 6 Tunnel vision<br />
# 7 Eager beavers<br />
# 8 P’aint it great!<br />
<strong>Hanover</strong> helps<br />
# 9 A little pickme-up<br />
# 10 Because you’re<br />
worth it<br />
# 11 Here to help<br />
# 12 Get digital<br />
# 13 Highly rated<br />
# 14 Some like it hot<br />
# 15 Nanny estate<br />
# 16 Road to success<br />
Community:<br />
<strong>Hanover</strong> connects<br />
<strong>Hanover</strong> partners<br />
21<br />
26<br />
19<br />
17/25<br />
31<br />
28<br />
18<br />
24<br />
20<br />
30<br />
23<br />
27<br />
32 29<br />
22<br />
# 17 Boat-ally great<br />
# 18 That’s<br />
(neighbourly) life!<br />
# 19 A-corny card helps<br />
# 20 Sunday wine-down<br />
# 21 Communi-tai<br />
# 22 Eggs-tra helpful<br />
neighbours<br />
# 23 Champ-ing at<br />
the bit<br />
# 24 Close knit<br />
community<br />
# 25 Pet-icularly<br />
friendly<br />
# 26 Keyboard to<br />
success<br />
# 27 Toy Story<br />
# 28 Arts of gold<br />
# 29 New lease of life<br />
# 30 Grounds for<br />
happiness<br />
# 31 The Breakfast<br />
Club<br />
# 32 A positive note<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Starring roles<br />
Manyofthegoodexampleswithin<strong>Hanover</strong><br />
<strong>Inpractice</strong>wouldnotbepossiblewithoutresidents’involvement.<br />
Thisyear,tocelebrateresidents’achievementsandtoencourage<br />
otherstotrynewideas,Residents’Councilhaveawarded‘gold<br />
stars’tothefourbest<strong>Inpractice</strong>-featuredinitiatives.These<br />
initiativesinvolvedatleasttworesidentsandcouldbeapplied<br />
insomewayonother<strong>Hanover</strong>estates.<br />
OnbehalfoftheCouncil,GubsieAngolia-<br />
Aspinall,DianaSpencerandLaurrie<br />
Newtondecidedthat‘goldstar’<br />
recognitionshouldbegivento:<br />
# 6<br />
# 16<br />
# 17<br />
n <strong>Hanover</strong>Court,NorthCave<br />
‘Tunnelvision’(casestudy#6)<br />
– Residentsmakeestatemoreselfsufficientwithgardeningproject.<br />
n TapscottCourt,Wotton-under-Edge<br />
‘Roadtosuccess’(casestudy#16)<br />
– Residentssucceedwithcampaignfor<br />
asaferroadcrossing.<br />
n GannerthorpeClose,DelphHill,and<br />
DaffelsWoodClose,Bradford<br />
‘Boat-allygreat’(casestudy#17)<br />
– Residentsenjoyregulareventsthanks<br />
tocommittedresidentorganisers.<br />
n LangholmCourt,EastBoldon<br />
‘Keyboardtosuccess’(casestudy#26)<br />
– ResidentstaughtITskillsby<br />
localstudents.<br />
Welldonetotheresidentsandstaffat<br />
theseestates.<br />
# 26<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
FOCUSON:<br />
Choice<br />
Offeringchoicetoresidentsisourmantraat<strong>Hanover</strong>.<br />
Whetherit’schoiceaboutselectingorimprovingtheirhomes,or<br />
choiceabouttheservicesthatresidentsreceivefromusintheir<br />
homes,we’vegotitcovered.Ourgroundbreaking‘local<br />
agreements’empowerresidentsto<br />
makecollectivedecisionsabout<br />
issuesspecifictotheirestates.<br />
Toshowthatwe’reseriousabout<br />
choice,in2011weproduceda<br />
charterforchoice.Thissetsout<br />
clearlyforresidentsandstaffwhere<br />
therealdecisionslie.<br />
Forexample,theguideshowsthat<br />
allresidentsmayownapet,subjectto<strong>Hanover</strong>’sresponsiblepet<br />
ownershippolicy.Butitshowsthatresidentscollectivelydecide<br />
ontheirestatewhetherpetsarewelcomeinsharedareassuchas<br />
gardens,loungesorotherestatefacilities.<br />
Theguidealsoshowsthatresidentscollectively<br />
decideontheirhousingsupportservice.Thismight<br />
bewhenanestatemanagervacancyariseson<br />
theirestate,or–unfortunately–whenlocal<br />
SupportingPeoplecutsaffectourhousing<br />
supportservice.Whenthishappens,weask<br />
residentswhethertheywouldprefera<br />
reducedservice,atthesamecost,or<br />
thesameserviceataslightlyhigher<br />
cost.Thisimportantdecision<br />
ismadeviaanindependent<br />
secretballot.Wethinkthis<br />
isafairer,andamore<br />
inclusiveway,ofdealing<br />
withdifficultissues.<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Staff spotlight<br />
Name: SharonEast<br />
Job: Retirementhousingmanager<br />
Time at <strong>Hanover</strong>: 9years<br />
Sharon’sjobistomakesureeverythingruns<br />
smoothlyinher‘patch’inthenorth.She<br />
supportssevenestatemanagersintheoverall<br />
managementoftheirestates.<br />
“<br />
Promotingchoiceis<br />
helpingresidents,andstaff,<br />
toseehowwecandothings<br />
differently–andbetter.<br />
”<br />
savingongardeners’fees.We’dalsoliketo<br />
seemoreestatesmakingbidsto<strong>Hanover</strong>’s<br />
Greenshootsfund.”<br />
Theyallplayakeyroleinhelpingresidents<br />
reachcollectivedecisions.SupportingPeople<br />
(SP)fundingcutsinHullhasbeenabig<br />
challenge.Sharonsays:“Thecutsledtoalot<br />
ofanxietyforresidentsandstaff.Butour<br />
consultationprocessdidremindresidents<br />
abouttherangeofsupportthatestate<br />
managersoffer.Residentsvoted<br />
overwhelminglytokeeptheservicebypayinga<br />
bitmore–thatthumbs-upgaveestate<br />
managersabigboost.”<br />
SharonsaysthatSPcutswillcontinuetobean<br />
issue.Butshewantsestatestosettheirown<br />
agendatoo:“Onesmallestatehasalready<br />
enquiredaboutdoingtheirowngardening,<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Choice:<br />
<strong>Hanover</strong> homes<br />
Ahomeismorethanbricksandmortar;it’saplacetocall<br />
yourown.Typically,wespendmoretimeathomeasweage<br />
soit’simportantthat<strong>Hanover</strong>residentsenjoytheirhomes<br />
andlivesomewherenice.<br />
<strong>Hanover</strong>hasagoodrecordinhousingolderpeople,and<br />
continuestodevelopnewhomestoo.Butwegobeyondthebasics<br />
andhelpresidentstomaketheir<br />
homesasattractiveaspossible– and<br />
tomakemoneygoevenfurtherin<br />
thesetougheconomictimes.That<br />
includesmakingthemostofany<br />
sharedspaceonestatessothatthey<br />
canbeenjoyedbyall.<br />
Forexample,<strong>Hanover</strong>’s<br />
‘Greenshootsfund’helpsresidents<br />
toimprovetheircommunalareasbygivinggrantsofupto<br />
£2,000foranythingfromgardenpolytunnelstokaraoke<br />
machines.Inreturn,weaskresidentstoraise20percentofthe<br />
totalcost–theyconsistentlycomeupwithanimpressiverange<br />
offundraisingideas,oftenhelpedbytheirestatemanager,to<br />
makeupthegrantdifference.<br />
Thischaptershowshow<strong>Hanover</strong>isseekingtoimproveresidents’<br />
homesthrough:<br />
n newapproachestorepairsand<br />
smalljobsandincentivising<br />
residentstoinvestintheirhomes,<br />
throughexcitinginitiativeslike<br />
‘copayments’andour‘outright<br />
sales’programme<br />
n workingwithvolunteers:this<br />
savesresidentsmoneyand<br />
givingvolunteers(including<br />
non-estatestaff)aninsightinto<br />
retirementhousing<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 1<br />
HANoVER GARdENS, WILLINGToN QuAY, NoRTH TYNESIdE<br />
Plain sale-ing<br />
WhenIreneLeightonsawapropertyforsaleat<br />
rentedestate<strong>Hanover</strong>Gardens,shefeltat<br />
home.Hersuccessfuloffermadeherthefirst<br />
persontobenefitfrom<strong>Hanover</strong>’snew‘outright<br />
sale’process.Anditgainedtheestate’s<br />
residentsa£15,000improvementswindfall.<br />
Irenehadbeenlivinginathree-bedsemi<br />
nearbybut,livingonherown,thehousefelt<br />
toobigforhernow.Shesays:“Itwasthefirst<br />
placemyestateagentshowedme.Iwasn’t<br />
necessarilylookingforretirementhousingbutI<br />
likedtheestate,theideaofcompanymyown<br />
ageand,becauseIdon’twalksowell,thefact<br />
thattheflat’sonthegroundfloor.”<br />
Downsizingtoasmallerpropertyfreedup<br />
somecashforIrene,someofwhichsheused<br />
tomakehermarkonhernewhome.She’s<br />
especiallypleasedwithhernewkitchen.<br />
“<br />
I’vealwaysownedmy<br />
home,I’veneverrented.<br />
It’simportanttome<br />
thatIleavesomething<br />
formyfamily.<br />
– Irene Leighton, resident”<br />
Foreveryfirst‘outrightsale’ona<strong>Hanover</strong><br />
rentedestate,theresidentsreceivea<br />
£15,000lumpsumtospendoncommunal<br />
improvements.EstatemanagerPamWatson<br />
saysthat’sarealbonus:“Wehadameetingand<br />
havealreadyallocatedalmosthalfthemoney<br />
onnewsecurityandgardenimprovements.”<br />
Thenewinitiativeisavailableonover100<br />
qualifyingestatesandgivesresidentsand<br />
prospectiveresidentsanewopportunitytobuy,<br />
althoughaminimumof50%ofpropertieson<br />
theseestateswillremainrented.<br />
è For more on <strong>Hanover</strong>’s<br />
outright sales programme, email:<br />
inpractice@hanover.org.uk or<br />
call: 01480 223179<br />
Choice:<strong>Hanover</strong> homes
# 2<br />
LANGHoLM CouRT, EAST BoLdoN, TYNE & WEAR<br />
It’s bin fun!<br />
RetirementhousingmanagerColinGarbuttand<br />
histeamofestatemanagersinthenorthwanted<br />
tomakesurethatnewrecruitAndreaMarshall<br />
gotofftoaflyingstartatLangholmCourt.<br />
Colinalsoknewtherewereanumberofunwanted<br />
itemsbuildingupinthecommunalareasofthe<br />
homeownershipestate.So,afterorganisinga<br />
skip,AndreaandColinledfourneighbouring<br />
estatemanagersinatidyupoftheestate.<br />
Anumberofitemswereremovedfromthe<br />
communalgardenshedandcupboardsand<br />
therewasalsospaceforunwanteditemsfrom<br />
residents’flats.Colinandhisteamalsofound<br />
thetimetohelpresidentssetupnew<br />
equipment,includingamicrowaveovenand<br />
grill,andtoattendtominorrepairs.<br />
Theskipwasorganisedandpaidforby<strong>Hanover</strong>,<br />
atnocosttotheresidents–whowerechuffed<br />
withtheteamfortheirtimeandhardwork.<br />
“<br />
Theotherestate<br />
managers’advice,and<br />
helpwiththetidy-up,<br />
wasabsolutelybrilliant.<br />
”<br />
– Andrea Marshall, estate manager<br />
ResidentFredMasonwasespeciallypleased.He<br />
says:“The<strong>Hanover</strong>staffherehavealwaysbeen<br />
veryhelpful–that’swhyIlovelivinghere.”<br />
Aswellasclearingtheestate,themore<br />
experiencedestatemanagerswereabletooffer<br />
theiradviceandguidancetoAndrea,whoreally<br />
appreciatedthesupport.Shesays:“Sharing<br />
experiencesduringthetidyupwasinvaluable.”<br />
è For more information on this case study,<br />
email: inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 3<br />
PENTLoW HAWKE CLoSE, HAVERHILL, SuFFoLK<br />
A kitch in time<br />
“<br />
I’msogladwe<br />
contacted<strong>Hanover</strong>– we’re<br />
delightedwithournew<br />
kitchenandbathroom!<br />
”<br />
– Malcolm Bignell, resident<br />
MalcolmBignellandhiswifeBarbarawere<br />
amongthefirsttobenefitfrom<strong>Hanover</strong>’s<br />
‘Copayments’scheme.<br />
Theschemehelpseligibletenantstobuythe<br />
kitchenorbathroomoftheirchoice.<strong>Hanover</strong><br />
thenpaystowardsthepriceandinstallation,as<br />
wellastakingcareoffuturemaintenance.<br />
Thisgivesresidentswhodon’twanttowaitfor<br />
<strong>Hanover</strong>toreplacetheirkitchenorbathroom<br />
theoptiontogetonesooneriftheycontribute<br />
towardsitthemselves.<strong>Hanover</strong>’scontribution<br />
dependsontheageofthekitchenandbathroom<br />
andwhentheywereoriginallyduetobereplaced.<br />
WhenMalcolmandBarbaradiscoveredthey<br />
wereeligiblefor80%(themaximum)towards<br />
theirkitchenand40%towardstheirbathroom<br />
theywerequicktosignup.<strong>Hanover</strong><br />
contributedatotalof£6,800.<br />
Thecouplearedelightedwiththefinishedwork.<br />
EstatemanagerVickyBakersays:“Copayments<br />
havegiventheresidentsheretheopportunityto<br />
personaliseandmodernisetheirhomewithout<br />
‘breakingthebank’.Asresidentsareseeing<br />
theirneighbour’sresults,moreandmoreare<br />
applyingforaCopaymentthemselves!”<br />
Copaymentswassuccessfullypilotedon35<br />
estates,andisnowavailabletomoreresidents<br />
acrossthecountry.<br />
è For more on Copayments email:<br />
inpractice@hanover.org.uk<br />
Choice:<strong>Hanover</strong> homes
CEdAR LodGE, CRAWLEY, WEST SuSSEx<br />
Going the whole hog # 4<br />
“<br />
There’salwayssomething<br />
goingonhere.We’rereally<br />
proudofourgarden–and<br />
useitwheneverwecan.<br />
”<br />
– Arthur Parish, resident<br />
CedarLodgeresidentshaveagardentobe<br />
proudofthankstoitsgardeningcluband<br />
<strong>Hanover</strong>Greenshootsfunding.<br />
Thehomeownershipestatehasalwayshad<br />
keengreen-fingeredresidents.Butwhenestate<br />
managerValerieGraham,wholivesonsite,<br />
joinedtheestatesheencouragedtheclubto<br />
bidforcashfromtheGreenshootsfund.That’s<br />
whentheirgarden–andtheirsummer<br />
entertainment–wentfromstrengthtostrength.<br />
Thisyear,theresidentssuccessfullybidfor<br />
£1,975towardsanewgreenhouse–raisingthe<br />
remaining20%throughraffles,clubsubscriptions<br />
andotherfundraising.Inpreviousyears,they<br />
havesuccessfullybidforraisedflowerbeds,a<br />
gazeboandateaurn;thishasamountedtoa<br />
treasuredoutdoorspacewhereresidentscan<br />
picnicoutdoors,relaxandhostgardenparties.<br />
Thisyear,withValerie’shelp,theestatehosteda<br />
ticketedhogroastpartyfor170guestsincluding<br />
families,friendsandlocalcontractors.Valerie<br />
says:“Thelocalestateagent,AndrewHunt,whom<br />
weoftendealwith,providedfreechampagne<br />
andpaidforaliveband–thatwasanicetouch”.<br />
ArthurParish,theresidents’representativeat<br />
CedarLodge,ledtheresidentpreparationsandis<br />
veryproudofthegardenandtheparty.“Everyone<br />
whocamereallyenjoyedthemselves,”hesays.<br />
“Weintendtorepeatoursuccessnextyear!”<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 5<br />
PoLLARd<br />
GARdENS, STEVENAGE, HERTS/ LAVENdER CouRT,<br />
AMPTHILL, BEdS/HANoVER CouRT, STAMFoRd, LINCS<br />
You’re inspired!<br />
“<br />
Beingoffice-based,<br />
youdon’talwaysseewhat<br />
happens‘ontheground’.<br />
Theresidentswereso<br />
pleasedwithourwork.<br />
– Chris Read, Business services team”<br />
When<strong>Hanover</strong>’sBusinessservicesteam<br />
decidedtoholdateambuildingawaydaythey<br />
wantedsomethinginexpensive,withapositive<br />
outcomeforresidents.<br />
InspiredbyBBCshow‘TheApprentice’,the<br />
groupsplitintoteams–team‘Kickstart’and<br />
team‘Verve’–withthechallengeof‘enhancing’<br />
a<strong>Hanover</strong>estate.<br />
Bothteamsraisedtheir<br />
ownfundsfortheproject<br />
byorganisingoffice<br />
raffles,sellinghomemadeValentines<br />
cakes,andnegotiatingsupplierdiscounts<br />
andfreebies.<br />
‘Verve’alsohada£750Greenshootsgrantat<br />
theirdisposal–whichtheyusedtorenovatethe<br />
gardenat<strong>Hanover</strong>Court;transforming<br />
unkemptareas,intolowmaintenance,beautiful<br />
spacesthatallresidentscanenjoy.<br />
AtLavenderCourt,‘Kickstart’workedwith<br />
residentstotakephotographsoflocalscenery,<br />
whichwerethenusedtobrightenupthe<br />
communalareas.Theyalsobuiltalarge,brick<br />
barbecueforresidentsatPollardGardens–it<br />
wassuchasuccessthattheteamhavesince<br />
beeninvitedbacktotryitout!<br />
TeamVervewasdeclaredthe<br />
overallwinnerbutbothteamswere<br />
delightedwiththesuccessoftheday.<br />
KickstartteammemberandmanagerMatt<br />
Peaksays:“Residentsseemtogenuinelyvalue<br />
theestateimprovements.Theteamcertainly<br />
enjoyedthechallengeanditwasinspiringto<br />
seehowmuchcanbeachievedfromlocal<br />
fundraisinginitiatives.”<br />
è For more information on this initiative,<br />
email: inpractice:@hanover.org.uk<br />
Choice:<strong>Hanover</strong> homes
# 6<br />
HANoVER CouRT, NoRTH CAVE, EAST YoRKSHIRE<br />
Tunnel vision<br />
ResidentsinNorthCavedecidedtoturntheir<br />
mutualpassionforgardeningintosomething<br />
thateveryoneontheestatecouldenjoy.<br />
Aparticularlygreen-fingeredbunchhatcheda<br />
plantomaketheestatemoreself-sufficientby<br />
growingflowers,fruitandvegetables.Withthe<br />
supportofestatemanagerKevinBall,they<br />
successfullysecureda<strong>Hanover</strong>Greenshoots<br />
grantof£1,400havingprovided20%match<br />
funding.Thechequecamejustintimeto<br />
preparethegardenforthewintermonths.<br />
ResidentRobBarkersays:“It’sbeenhard<br />
workandwe’veworkedoutdoorsinall<br />
weathersbutit’sbeenwellworththeeffort<br />
andcommitment.”<br />
Thegroupisresourcefulbothinandoutside<br />
thegarden–they’vemanagedtosecure<br />
generousdiscountsandgoodsfromseveral<br />
localbusinesses.Andnowthey’reofferingtheir<br />
goodsandservicestothelocalcommunitytoo.<br />
“<br />
We’vemanagedtogrow<br />
awidevarietyoffruitand<br />
veginashortspaceoftime<br />
thankstothepolytunnel.<br />
”<br />
– Baden Johnson, resident<br />
Moneyraisedfromthegardenraisesadditional<br />
fundsforsocialactivities.<br />
Kevinsays:“It’schangedthequalityoflifefor<br />
everyoneontheestate.Notonlyarethe<br />
gardensnowmorepicturesquebutthegrowers<br />
arealsobeingapproachedbypeopleinthe<br />
localcommunitytoprovidehangingbaskets<br />
andtosupplyplants.”<br />
è For more information on <strong>Hanover</strong>’s<br />
Greenshoots programme, email:<br />
inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 7<br />
HANoVER CLoSE, CRAWLEY, WEST SuSSEx<br />
Eager beavers<br />
“<br />
TheScouts’enthusiasm<br />
wascontagious.Now,several<br />
monthslater,theresultsoftheir<br />
hardworkareamazing!<br />
”<br />
– Chris Winfield, resident<br />
Whensnowblockedaccessto<strong>Hanover</strong>Close’s<br />
communallounge,theestate’spaperboytold<br />
hisScoutleaderandhisgroupcameoutto<br />
clearthepaths.<br />
TheBeavers,Cubs,ScoutsandExplorerScouts<br />
havehelpedagainsinceby‘beavering’awayfor<br />
awholeweekendinthecommunalgarden–<br />
diggingnewbordersandplantingonebedwith<br />
scarletgeraniumsrepresentingtheirscarf<br />
colour.ResidentJoyceOramandhersisterkept<br />
theworkersfedandwateredastheyworked.<br />
ScoutleaderChrisHobbssaid:“InScoutingwe<br />
aimtoteachyoungpeoplecommunity,respect<br />
andresponsibility–buthereit’sallgoodfuntoo!”<br />
Residentswerethrilledwiththefreehelp–<br />
andlocalgardencentresdonatedmostofthe<br />
plantsandthelocalcouncilloanedgarden<br />
tools.Aresident’sdaughterevensupplied<br />
horsemanurefromherstables.<br />
EstatemanagerLorraineColemansays:“The<br />
Beavershavebeenbackseveraltimestoweed<br />
thegeraniumsbedandtoshowitofftotheir<br />
families.They’llbebackintheautumnto<br />
improveotherareasofthegarden.”<br />
InspiredbytheScouts,theresidentshave<br />
plantedrosebushesinthebedsandhavejust<br />
beenawarded<strong>Hanover</strong>Greenshootsfundingfor<br />
moreplantsandaminiorchard.<br />
è To find out more about Scouts in your<br />
area go to: www.scouts.org.uk<br />
Choice:<strong>Hanover</strong> homes
“<br />
WhetherI’mreadinga<br />
bookorenjoyingafish<br />
andchipsupperwith<br />
friends– it’salovelyroom<br />
enjoyedbyallnow.<br />
”<br />
– Bob Cook, resident<br />
BRAzIERS FIELd, HERTFoRd<br />
P’aint it great!<br />
# 8<br />
ResidentsatBraziersFieldgotabargainlounge<br />
refurbishmentthankstotheresourcefulnessof<br />
theirnewestatemanagerJaneLeaming.<br />
Thecommunalloungeandkitchenonthe<br />
homeownershipestatewerewelloverduea<br />
spruce-up–butweren’tontheplannedworks<br />
list.Jansuspectedthesharedspacewouldbe<br />
usedmoreifitwasnicerandiftherewere<br />
cosierchairstorelaxin.<br />
Janesays:“After20yearsthefurniture,<br />
carpetandsoftfurnishingswerevery<br />
oldandtiredandthewallswere<br />
desperateforalickofpaint.The<br />
residentsvotedinfavourofa<br />
refurbishment–butonlyifthecosts<br />
werekepttoaminimum.”<br />
Challengedbythebudget,thrifty<br />
Janesnappedupfornext-to-nothing<br />
chairsandcurtainsfromanother<br />
<strong>Hanover</strong>estatethatwasreplacing<br />
theirfurniture.Shesays:“Igottalking<br />
toanotherestatemanageratateam<br />
meeting–andwerealisedwecould<br />
helpeachother.”<br />
Janedroveahardbargainwithalocal<br />
carpetsupplierafterresidentschose<br />
carpetandvinyl.Shethenwentthe<br />
extramilebydonningpaintingoveralls,<br />
alongwithherpartner,forthefinal<br />
spruce-up.Shesays:“It’samuchnicerplaceto<br />
relaxinnow,itwasworththeeffort.”<br />
ResidentMaryLavericksays:“Weallreally<br />
appreciatetheworkthatJaneandherpartner<br />
Johnhaveputin.Sheworkedtirelessly,even<br />
duringtheeveningandweekends,tomake<br />
suretheroomwascompletedintimetolay<br />
thenewcarpet.”<br />
è For more examples on how shared space<br />
on estates is being improved on a budget,<br />
email: inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Choice:<br />
<strong>Hanover</strong> helps<br />
We’relivinglonger–thatmeansmoretimetoenjoylife,trynew<br />
thingsandmore‘metime’.<br />
Everyresidentbenefitsfrom<strong>Hanover</strong>’shousingmanagement<br />
expertise.Butforthosewhowantandneedmorehelptolive<br />
well,weseektooffera<br />
rangeofflexibleservices<br />
thatdon’tbreakthebank<br />
andthatresidentscanopt<br />
forwhentheywant.<br />
Forthoselivingona<br />
retirementincome,it’seven<br />
moreimportantthatservices<br />
areaffordableandvaluefor<br />
money.Andasthepublic<br />
pursecontinuestofeelthepressurethereisevenmoreneedfor<br />
servicesthatcanpreventandreducecostlyhealthandsocial<br />
carebills.<br />
Thischaptershowshow<strong>Hanover</strong>seekstosupportandempower<br />
residentsthroughanofferthatcaninclude:<br />
n <strong>Hanover</strong>’sestatemanagerservice–<br />
helpingresidentswitharangeof<br />
servicesthatincludesanythingfrom<br />
claimingbenefitstoarrangingsocial<br />
activities<br />
n <strong>Hanover</strong>’semergencyalarmservice,<br />
<strong>Hanover</strong>onCall–offering24/7<br />
reassurance<br />
n Otherservices,suchas‘floating<br />
support’and,onExtraCareestates,<br />
cateringservicesthatmakeapositive<br />
differencetoresidents<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 9<br />
HANoVER CouRT, NoTTINGHAM<br />
A little pick-me-up<br />
“<br />
IcouldseeSheila<br />
wasstruggling,especially<br />
gettinghershoppingupthe<br />
stairs.Thestairlift’smade<br />
ahugedifferencetoher.<br />
”<br />
– Liz Glasser, estate manager<br />
SheilaShepherdlovesherfirstfloorflatin<br />
<strong>Hanover</strong>Courtandcanstaythereworryfree<br />
now– thankstoanewstairliftfundedby<br />
<strong>Hanover</strong>andNottinghamCityCouncil.<br />
Sheilamovedtotheestateayearago,but<br />
startedtostrugglewiththestairsshortly<br />
afterwards.EstatemanagerLizGlassersays:<br />
“Movingtoafirstfloorflatwithnoliftcanbea<br />
bitriskyforsomeresidentsiftheircircumstances<br />
change.Sheilastoppedgoingoutasmuch.”<br />
LizsuggestedtoSheilathattheylookinto<br />
adaptingthecommunalstaircase.Socialservices<br />
agreedSheilahadaneed;andherneighbours,<br />
whosharedthestairwellentrance,happilygave<br />
theirpermissionforthestairlift.<strong>Hanover</strong>offers<br />
tojointlyfundadaptationswithlocalauthorities<br />
soitsnationaladaptationsteamaskedthelocal<br />
counciltohelpfundacurvedstairliftthat<br />
woulddeliverSheilastraighttoherdoorstep.<br />
ThankstoaDisabledFacilitiesGrant,toppedup<br />
witha30%<strong>Hanover</strong>contribution,Sheilacan<br />
nowstayputinherflatandisplayinganactive<br />
partagaininestatelife.Shesays:“I’vegota<br />
lovelyviewfrommyflat–Icanseerightacross<br />
toWollatonPark,evenWollatonHallmansion.I<br />
didn’twanttohavetomove;nowIcanstayput.”<br />
è For more on adaptations and disabled<br />
Facilities Grants see: www.direct.gov.uk/<br />
en/disabledPeople<br />
Choice:<strong>Hanover</strong> helps
ESTATES IN HACKNEY, LoNdoN<br />
Because you’re worth it<br />
# 10<br />
OlderpeoplelivinginHackneycangetextra<br />
supportfromaunique‘floatingsupport’<br />
servicefundedbyHackneyCouncil.<br />
FloatingsupportworkerMarineteDaSilvaand<br />
hercolleagueshelp<strong>Hanover</strong>residentsand<br />
localolderpeople.Marinetesaystheirhelp<br />
canreallymakeadifferencetopeoplewith<br />
multipleproblems.<br />
Marinete,aSocialWorkMastersdegree<br />
student,says“Manypeoplearen'tawareof<br />
theirrights,andsomeolderpeoplecan<br />
struggletoaccessserviceslikebenefits,NHS<br />
treatmentandlegalhelp.”<br />
Marinetesayssomeofthebiggestchallenges<br />
shefacesrelatetomentalhealthproblems.She<br />
says:“It’ssuchataboo–andofteninvisible–<br />
issue,butleadstosomanyproblemsforolder<br />
people.Gettingagenciesinvolvedthrougha<br />
holisticapproachcanhelpsomuch.”<br />
è For more information on <strong>Hanover</strong>’s<br />
floating support service in Hackney, email:<br />
inpractice@hanover.org.uk<br />
<strong>Hanover</strong>residentJosephineMitongo,ablack<br />
Africanrefugeeinherseventies,isbeing<br />
helpedbyMarineteonvariousfinancialand<br />
healthissues.ShespeakslittleEnglishandshe<br />
hasmobilityissues.MarinetehelpedJosephine<br />
toapplyforaLondonTaxicard–whichhelps<br />
hergetcheaplyfromAtoBwhensheneeds<br />
to.Marinete’salsohelpingJosephinewithan<br />
AttendanceAllowanceappeal,aidsand<br />
adaptationsandasylumapplicationadvice.<br />
MarinetesaysJosephineseemshappier<br />
andmoreincontrol;she’sreallypleased<br />
thatJosephinewantstoenrolonan<br />
ESOL(EnglishforSpeakersofOther<br />
Languages)course.Shesays:“Limited<br />
Englishissuchabarrier–itstops<br />
Josephinetakinganactivepartinestate<br />
lifeandmeansshehastoover-relyon<br />
herdaughterfortranslation.”<br />
“<br />
Justhelpingsomeonecan<br />
increasetheirmotivation.<br />
Theystarttothink:<br />
Actually,Iamworthit.<br />
”<br />
– Marinete da Silva, housing support worker<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 11<br />
oN CALL CENTRE, CHIPPENHAM, WILTSHIRE<br />
Here to help<br />
WhenMrsHowe’stoasterexplodedandcaused<br />
asmallfireoneevening,<strong>Hanover</strong>onCall<br />
operatorMarie-Thérèsewasstraightontheline<br />
toofferhelp.<br />
<strong>Hanover</strong>onCallprovides24/7supportto<br />
<strong>Hanover</strong>residentsanddealswithover1,000<br />
callsaday.Mostarenon-urgent,includingcalls<br />
automaticallytriggeredbysmokedetectors<br />
duringcooking.Butallcallsareinitiallytreated<br />
asemergencies,andareusuallyanswered<br />
within60seconds.<br />
“<br />
Everyoneat<strong>Hanover</strong><br />
onCalldoestheirbest<br />
tohelpresidentsso<br />
it’sreallynicetobe<br />
thankedonceinawhile.<br />
– Marie-Thérèse Atkinson, <strong>Hanover</strong> on Call”<br />
MrsHowe’sautomaticcallwasn’tafalsealarm,<br />
soMarie-Thérèsecalledemergencyservices.<br />
Then,becauseMrsHowewasverydistressed,<br />
Marie-ThérèsecalledneighboursMrandMrs<br />
Williamstohelpreassuretheirfriendwhileshe<br />
waitedforthefirebrigade,Marie-Thérèsealso<br />
stayedontheline.MrsWilliamswasso<br />
impressedwithMarie-Thérèsethatsherangto<br />
praiseherthenextday.<br />
MrsHowesays:“Iwassofrightened;Iwentto<br />
piecesandcouldn’tcope.Ican’tevenremember<br />
thetelephonecall.Havingmyneighbourthere<br />
calmedmedownalot.Toknowtheserviceis<br />
there,ifIneedit,isreallyreassuring.”<br />
Marie-Thérèsejoined<strong>Hanover</strong>onCallsixmonths<br />
agoandhercallshaveincludedresidentswho<br />
havemislaidtheirkeys,emergencyrepairs,and<br />
residentsbeingtakenill.Theserviceoftendeals<br />
withpeoplewhohaveraisedthealarmafter<br />
havingafall–someresidentshavefall<br />
detectorsinplacewhichtriggeranautomatic<br />
responseincasethey’reunabletoraisethe<br />
alarmthemselves.Marie-Thérèsesays:“Eachday<br />
isdifferent.Somecallsarevisitorsneeding<br />
accessforthingslikedeliveriesandrepairs.But<br />
youdogetemergencies;you’vegottobeon<br />
theball,asktherightquestionsandreassure<br />
theresident.”<br />
è To find out more about the <strong>Hanover</strong><br />
on Call service visit www.hanover.org.uk<br />
Choice:<strong>Hanover</strong> helps
# 12<br />
Get digital<br />
NEW LARCHWood, BRIGHToN<br />
WhenJohnStyles,supportworkeratNew<br />
LarchwoodinBrighton,heardaboutthe<br />
government’s‘GetDigital’nationalfunding<br />
programmeheknewitcouldbenefit<br />
residentsontheestate.<br />
GetDigitalaimstogetmoreolderpeople<br />
onlineand,followingasuccessfulbid,John<br />
secureda£4,000grantfromtheproject.This<br />
paidforvitalcomputerequipmentforanew<br />
internetcaféontheestate.Italsopaidfor<br />
initialtuitionforresidents.<br />
ResidentPatLongisamongthemany<br />
benefitingfromthetuitionafterbeing<br />
encouragedtohaveagobyJohn.Afteran<br />
initialassessment,theGetDigitaltutorhada<br />
numberofonetoonesessionswithPat;<br />
ensuringthatherlearningdifficultiesdidn’t<br />
holdherback.<br />
Johnsaid:“It’shugelyexcitingtoseehow<br />
quicklythecomputertraininghaschanged<br />
“<br />
Iloveusingthecomputer.<br />
Ithelpsmewithmyreading<br />
andkeepingintouch<br />
withmyfriends.<br />
”<br />
– Pat Long, resident<br />
people’slives.Pathadneverusedacomputer<br />
inherlife–butshe’stakentoitlikeaduck<br />
towater.”<br />
Thecafé,opentobothresidentsandthelocal<br />
community,wasgiventhesealofapprovalby<br />
theDeputyMayorofBrightonwhojoined<br />
residentsformorningcoffeeatthecafé’s<br />
officiallaunch.<br />
è For more information on this case study,<br />
email: inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 13<br />
HANoVER GABLES, SouTHAMPToN<br />
Highly rated<br />
“<br />
Thehardestpartis<br />
gettingtheresidenttoadmit<br />
theyneedhelp.Getting<br />
AttendanceAllowanceis<br />
thencomparativelyeasy.<br />
”<br />
– Richard Moore, estate manager<br />
EstatemanagerRichardMooreknowsthatextra<br />
moneycanmakelifeeasierforthosewith<br />
personalcareandmobilityissues.<br />
RichardrecentlyhelpedresidentRoyMcKay,<br />
94.Twoyearsago,withRichard’ssupport,<br />
RoyqualifiedforAttendanceAllowance–anonmeans-testedbenefitof£49.30perweekto<br />
helpover-65swithpersonalcareneedsremain<br />
independent.ButwhenRoy’ssightandmobility<br />
gotworse,Richardpersuadedhimthatitwas<br />
timetoclaimtheallowanceatthehigherrate.<br />
Richardsays:“IsuspectedRoywasentitledto<br />
morehelp.SoIorderedalargeprintform,and<br />
wefilleditintogether.”<br />
RoywasgrantedthehigherAttendance<br />
AllowancerateinJuly–anextra£24.30per<br />
week.Heplanstospenditonmorehomecareto<br />
helpwiththingslikecookingandshopping.He’s<br />
alsothinkingaboutprivatechiropodyashe’s<br />
worriedaboutthewaitinglistathislocalhospital.<br />
Roysays:“Iseepeopleinaworsepositionthan<br />
me,soIdidn’tthinkaboutgettingmorehelp.<br />
ButImustadmitthatmysightandlegshave<br />
deterioratedoverthelastsixmonths.Richard<br />
wasagreathelpandtheextramoneywillreally<br />
makeadifference.”<br />
è For more on Attendance Allowance, go to:<br />
www.direct.gov.uk/en/MoneyTaxAndBenefits<br />
Choice:<strong>Hanover</strong> helps
“<br />
I’vegotasweet<br />
tooth,soIlookforward<br />
tothepuddings!<br />
”<br />
– Audrey davies, resident<br />
PoPPLE WELL SPRINGS, TAdCASTER, NoRTH YoRKSHIRE<br />
Some like it hot<br />
# 14<br />
ResidentsatnewestatePoppleWellSprings<br />
don’thavetogofarforahotmeal–theyhave<br />
arestaurantandacaféontheirdoorstep.<br />
MostExtraCareresidentshaveatastymeal<br />
preparedin-houseaspartoftheirtenancy<br />
agreement.AtPoppleWellSprings,residents<br />
canchoosewhenandwheretheyhavethis<br />
meal–thanksto‘credits’thatcanbeusedin<br />
theon-siterestaurantoratthedaytimecafé.<br />
Thecaféisopentoall–sofamily,friendsand<br />
localvillagerscanalldropbyforalightbite.<br />
è For more on<br />
<strong>Hanover</strong>’s Extra Care<br />
catering service email:<br />
inpractice@hanover.org.uk<br />
Residentsreceivecreditsforatwo-course<br />
mealfor275daysoftheyear–thisgives<br />
themtheflexibilitytopreparetheirownmeal<br />
ontheotherdays,orhavedinnerwithfamily<br />
orfriends,withoutworryingabouta‘wasted’<br />
paid-formeal.Iftheyfancy,residentscanbuy<br />
breakfastorlunchatthecafé.<br />
ResidentAudreyDaviesenjoystheconvenience<br />
oftherestaurant.Shesays:”Whenmycredits<br />
runout,andifI’mnoteatingatmydaughter’s,<br />
thenI’llprobablyjustpayforextrameals.It’s<br />
notmuchfuncookingforone.”<br />
MichelleRobinson,ExtraCare<br />
housingmanager,says:“Eating<br />
goodfoodissoimportant–<br />
residentsherevaluetheoption<br />
ofhavingahome-cookedmeal<br />
preparedforthem.”<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
“<br />
Caringforanimalsis<br />
sotherapeutic.We<br />
wereoneofthefirst<br />
estatestoactively<br />
encouragepetownership.<br />
”<br />
– Val Harber, estate manager<br />
# 15<br />
HANoVER WALK, SToRRINGToN, WEST SuSSEx<br />
Nanny estate<br />
Whenresidentsat<strong>Hanover</strong>Walkheard<br />
newbornlambshadbeenrejectedbytheir<br />
mothers,theywantedtohelp.<br />
NewresidentJackDrapperhadoftenhelped<br />
hisgranddaughter,whoownsa<br />
smallflockofsheep,with<br />
rejectedlambs,but<br />
assumedhe’dhavetogive<br />
upthishobbynowhe’d<br />
movedhome.Butthe<br />
estatehasanumberof<br />
residentpetsandestate<br />
managerValHarber<br />
encouragedJackto<br />
receivewoollyvisitorsat<br />
hisnewflat.<br />
ResidentJoyceCrooks,90,whohelpedonthe<br />
homefrontinthesecondworldwar,rearing<br />
sheepandcattle,says:“Feedingthelambs<br />
broughtbacksomanywonderfulmemories<br />
frommyLandArmydays.”<br />
Valagreesthatcaringforanimalscan<br />
triggerpositivememoriesandsays:<br />
“Althoughwewouldn’tencouragepet<br />
lambshere,wecertainlyencourageall<br />
ourresidentstomaintainandenjoy<br />
thebenefitsthatanimalscanbring.”<br />
è For more examples of <strong>Hanover</strong>’s<br />
pet friendly policy, email:<br />
inpractice@hanover.org.uk<br />
Togethertheyevengotthe<br />
wholeestateinvolvedinthe<br />
nannying.Threeyounglambswere<br />
welcomedwithtiny‘nannycoats’<br />
–courtesyoftheestate’s<br />
knittinggroup– andover<br />
30residentscametohelp<br />
bottle-feedthreelambs.<br />
Theyoungsterswereso<br />
popularthatasecond<br />
visitwashotonits<br />
heels.Asmallpen<br />
wasevenerected<br />
ontheestatelawn!<br />
Choice:<strong>Hanover</strong> helps
# 16<br />
TAPSCoTT CouRT, WoTToN-uNdER-EdGE, GLouCESTERSHIRE<br />
Road to success<br />
WhenTapscottCourtresidentJoanJordan<br />
hadaseriousfallcrossingtheroadoutside<br />
theestate,herneighboursagreeditwas‘an<br />
accidentwaitingtohappen’.Itspurredon<br />
theircampaignforasaferroad.<br />
HawStreetisabusyroutetotheM5–butin<br />
2009therewerenopedestriancrossingsnear<br />
theestate.Inherhastetocrossthebusyroad<br />
betweenparkedcars,thewheelsofMrs<br />
Jordan’smobilitytrolleybecamestuckonthe<br />
kerbandshebrokeherhipasshefell.<br />
Angeredbytheirneighbour’saccident,the<br />
residents–withthehelpoftheirestate<br />
managerKarenGyde–lobbiedGloucestershire<br />
CountyCounciltoinstalladroppedkerb.<br />
Karenhelpedthemborrowspeedgunsfrom<br />
theroadsafetyunitanddoindependent<br />
talliesofroaduse.Theyinvolvedlocal<br />
councillorsandthepressandKarensent<br />
“<br />
Karen’spersistencegot<br />
theresult–withalittlebit<br />
ofhelpfromus!<br />
– dawn Waring, resident”<br />
weeklyemailstothecouncil’sHighways<br />
Departmenttokeepupthepressure.<br />
Theestate’seffortsfinallypaidoffinMarch<br />
2011whenthecouncilinstalledadropped<br />
kerb.Karensays:“Thecrossingisfarbetter<br />
thanwe’dhopedfor;althoughittooktwo<br />
yearsofcampaigning.Roadsafetyhasbeen<br />
improvednotjustforresidentsbutforallthe<br />
localcommunity.”<br />
è For more information email:<br />
inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
FOCUSON:<br />
Community<br />
Communityisreallyimportantat<br />
<strong>Hanover</strong>.We’reproudofthe<br />
communityspiritonourestates,and<br />
residentsandstaffhavealwaysbeen<br />
encouragedtomakelinkswiththeir<br />
localcommunity.We’realready<br />
putting‘TheBigSociety’intoaction!<br />
Someestates–especiallythosewith<br />
dedicatedsupportworkerslikeRehanaKhanatThePines–have<br />
shownwhatispossiblewhenthe<br />
rightlinksaremade.Theselinks<br />
bringvaluableexpertise,skillsand<br />
people’stimetoourestates.And<br />
theyhelptoputourestatesonthe<br />
local‘map’bylettingmoreolder<br />
peopleknowwe’rethere.<br />
Butnoteveryonehasthetime,<br />
resourcesandtheknow-howtomaketheselinks.Soourestates<br />
willbegettinganextrahelpinghandthankstoanew‘Community<br />
LinksManager’rolebasedinourStainesoffice.AndrewHumphreys<br />
joined<strong>Hanover</strong>inAugust2011andwillbehelping<strong>Hanover</strong>staff<br />
andresidentstomakethemostofwhat’sontheirdoorstep.To<br />
discusscommunitylinks,callAndrewon01784446141oremail<br />
himatAndrew.humphreys@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Staff spotlight<br />
Name: RehanaKhan<br />
Job: HousingSupportAssistant,<br />
ThePines,Slough<br />
Time at <strong>Hanover</strong>: 2years<br />
Rehanasupportsresidentsbyencouraging<br />
themtogetinvolvedincommunitylifeboth<br />
insideandoutsideThePines,anewExtraCare<br />
estate.Manyofthe70-plusresidentshave<br />
careandsupportneedssoRehanaworkshard<br />
tomaximisetheirindependence.<br />
Mymanagerswerereally<br />
supportiveaboutdeveloping<br />
newinitiatives,especiallyin<br />
thelocalcommunity.<br />
“<br />
”<br />
theRedCross’Haitiearthquakeappeal.Shesays:<br />
“ThegreatcommunityspiritatThePineshelps<br />
tomakemyjobeasierandevenmoreenjoyable.”<br />
ThenewrolehadplentyofscopeandRehana<br />
says:“<strong>Hanover</strong>toldmeto‘makemymark’–<br />
thosewordsreallystuckwithme.”<br />
Rehana’sdoingjustthat:inthelastyearalone,<br />
she’sbuiltastrongrelationshipwithAgeConcern<br />
SloughandBerkshireEast,arrangedforstaff<br />
fromDulux’sSloughHQtohelpoutontheestate<br />
andorganisedahighprofilefundraisingdrivefor<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Community:<br />
<strong>Hanover</strong> connects<br />
<strong>Hanover</strong>pridesitselfoncreating<br />
communities,notjusthomes.<br />
Wehelptoconnectresidentsto<br />
eachother,aswellastothe<br />
widercommunity.Livingona<br />
<strong>Hanover</strong>estate,residentsare<br />
neverfarfromafamiliarface.<br />
Someresidentstellustheyfelt<br />
lonelybeforemovingtoa<strong>Hanover</strong>estate.Livingwithlike-minded<br />
peopleandenjoyingthebenefitsofpeersupportandshared<br />
facilitiescanreallymakeadifferencetowell-being.<br />
Someresidentshavegonetheextramileand,especiallywhenthe<br />
estatemanagerisunavailable,havemadesurethateveryonefeels<br />
partofthecommunity.<br />
There’ssomethingforeveryoneat<strong>Hanover</strong>;fromthesocial<br />
butterflieswholoveorganisingactivities,totheindividualswho<br />
arehappytogetinvolvedonceinawhile.<br />
Thischaptershowshow,indifferentways,residentscanbenefit<br />
sociallyfromlivingona<strong>Hanover</strong>estate.Theseinclude:<br />
n Benefitingfromactsof<br />
‘neighbourliness’,whetherindividual<br />
kindnessor‘goodneighbour’groups<br />
n Accesstoresident-ledactivitiesand<br />
expertise,likecomputertipsandTai<br />
Chiclasses<br />
n Joininginclusivesocialactivities,<br />
oftenledbyresidents,thatinclude<br />
‘knitandnatter’sessionsand<br />
weekendandeveningfood<br />
entertainment<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 17<br />
GANNERTHoRPE CLoSE/dELPH HILL,<br />
BRAdFoRd/dAFFELS Wood CLoSE, BIERLEY<br />
Boat-ally great<br />
Residentsatthree<strong>Hanover</strong>estatesinBradford<br />
regularlygettogetherforabitoffunthanksto<br />
committedresidentorganisers–whoarealso<br />
savvyfundraisers.<br />
ResidentsfromGannerthorpeClose,DelphHill<br />
andDaffelsWoodCloserecentlysecured<br />
fundingfromBradfordCityCounciltoorganise<br />
adaytriptonearbyBurnley.Theyorganisedan<br />
accessiblebusandarrangedforcarerstocome<br />
alongforanyonewhoneededit.Afterabitof<br />
shoppingtheyrelaxedoverlunchaboarda<br />
canalboatandtookinthescenery.Estate<br />
managerMandyVincentsays:“Thisisn’tthe<br />
firsttripthatresidents,andKathBlackin<br />
particular,hasmanagedtogetfundingfor.<br />
It’sreallyimpressive.”<br />
ResidentKathmovedtoGannerthorpeClosea<br />
yearagoand,withlotsofexperienceworkingin<br />
thecommunity,isusedtoapplyingforgrants<br />
andfundraising.Shesays:“We’vegotalotgoing<br />
onherenow.Eventsandtripsoutcanbring<br />
peopletogether;Ithinkthat’sbetterthanbeing<br />
indoorsonyourown.”<br />
Theestates’nextbigtripistoRivingtonHall<br />
BarninOctobertolettheirhairdownatthe<br />
popular‘YoungatHeart’eventswhichincludea<br />
two-coursemeal,followedbyentertainment,<br />
bingoanddancing.Thattriphasbenefited<br />
from<strong>Hanover</strong>Greenshootsfunding,with<br />
residentsraising20%themselves.Irene<br />
Roberts,wholivesatDelphHillestate,says:“I<br />
lookforwardtothetrips–Igettomeet<br />
residentsfromotherestates,andmyfriends<br />
wholivelocallyareofteninvitedtoo.”<br />
è For more information email:<br />
inpractice@hanover.org.uk<br />
“<br />
It’sabouthavingagood<br />
time.Whenpeoplethankme<br />
forhelpingtoorganisetrips,<br />
Igetrealsatisfaction.<br />
”<br />
– Kath Black, resident<br />
Community:<strong>Hanover</strong> connects
# 18<br />
PicturereproducedwiththekindpermissionofAndoverSound<br />
MarjorieJoneshasalwaysbeenanactive<br />
memberofhercommunity.Thatcontribution<br />
wasofficiallyrecognisedintheprestigious<br />
annual‘PrideofAndover’awardswhereshe<br />
receivedthe‘GoodNeighbour’awardfrom<br />
celebrityEstherRantzen.<br />
Marjoriewasnominatedbyfellowresidentand<br />
friendKarenMcGrathwhosaysherneighbouris<br />
alwayslookingaftersomeoneelse’sneeds.<br />
"She’salwaysorganisingsomecharityeventand<br />
regularlyvisitsandsupportsherfriendswhoare<br />
lessablethanhertogetabout,”saysKaren.<br />
“She’sagreatfriendtomanyofallagesand<br />
she’savaluablememberofourcommunity."<br />
Marjorie,87,says:“Iwassosurprisedtowin;<br />
Ididn’tthinkthatanythinglikethatwouldever<br />
happentome!”<br />
Marjoriewasnominatedaftertaking<br />
particularlygoodcareofaneighbourwith<br />
memoryloss;cookingandshoppingforhim<br />
HANoVER CLoSE, ANdoVER, HAMPSHIRE<br />
That’s (neighbourly) life!<br />
“<br />
Iworefancyshoeson<br />
theday.WhenEstherRantzen<br />
calledmeupInearlylost<br />
oneofthemenroute!<br />
”<br />
– Marjorie Jones, resident<br />
andalwaysmakinghimwelcomeinherhome.<br />
Shesays:“Iwasanursesoit’ssecondnature<br />
formetocareforothers.”<br />
Marjorie’sestatemanagerHilaryLawrie<br />
saysitwasaverywelldeservedaward:<br />
“Marjoriegoestheextramileincaringfor<br />
peoplelessablethanherself–she’svery<br />
mucha‘goodneighbour’."<br />
è To learn more about the Pride of Andover<br />
awards go to: www.andoversound.com<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 19<br />
HAYWRA CouRT, HARRoGATE, NoRTH YoRKSHIRE<br />
A-corny card helps<br />
AcommunitygrewatHaywraCourtthanksto<br />
itsfriendly‘AcornClub’.<br />
Rootedin1998,whenthehomeownership<br />
estateopened,theclubgrewintoaveryactive<br />
socialcommitteeasmoreresidentsmovedin.<br />
OriginalmembersHildaHollingworth,Jean<br />
SchofieldandJoanHambrookstillplayan<br />
activeroleandtheclub’sannualChristmas<br />
bash,completewithliveentertainment,ishard<br />
tobeat.<br />
Buttheclubismorethanasocialcommittee.It<br />
helpsresidentsgoingthroughadifficulttime<br />
bylendingsupportorvisitingtheminhospital<br />
withacardandgifttoletthemknoweveryone<br />
isthinkingofthem.Andnewmember,<br />
MargaretCrosby,hasmadeitherjobtoensure<br />
poorlyresidentshaveeverythingtheyneed<br />
oncethey’rebackathome.<br />
NeighbourMargaretDuckenfieldreally<br />
“<br />
Tome,the‘getwell’<br />
visitsareanessential<br />
partoflookingoutfor<br />
eachother.<br />
”<br />
– Margaret Crosby, resident<br />
appreciatedthehelpfromMargaretandsays:<br />
“Ireturnedhomefromhospitalandeveryone<br />
wassokind.Toknowpeoplearethinkingof<br />
youwhenyou’reonyourownreallycheersyou<br />
up!”AcornClubmemberHildalostherhusband<br />
Ericlastyear.Moreusedtoprovidingsupport<br />
thanreceivingitshewasverygratefulforall<br />
thepracticalandemotionalhelpfromMargaret.<br />
Shesays:“Thesupportwasinvaluable;itreally<br />
helpedmethroughabadtime.”<br />
Community:<strong>Hanover</strong> connects
ALBIoN CouRT, ANLABY, EAST YoRKSHIRE<br />
Sunday wine-down<br />
# 20<br />
“<br />
Wealwayshavea<br />
goodlaugh.Having<br />
somethingorganised<br />
motivatespeopletoget<br />
togetheronaSunday.<br />
”<br />
– Ken Shipp, resident<br />
There’snoneedtobeboredattheendofthe<br />
weekatAlbionCourtthankstoaninformal<br />
weeklySundaygettogether.<br />
Afewyearsago,residentKenShippthought<br />
itwouldbeniceforresidentstosocialise<br />
iftheydidn’thaveSundayplans.Hesays:<br />
“Fewerbusesmakeithardertogetoutona<br />
Sunday.Iusedtoputonabigspreadfor<br />
everyone.Nowit’smoreofa‘bringyourown’<br />
thing.Butitbringsustogetherandthat’s<br />
themainthing.”<br />
beabitlonelyifyoudon’thaveplansora<br />
regularcommitment.”<br />
It’saveryinformalaffair;residentsgather<br />
aroundnoonandeatanddrinkwhatevertakes<br />
theirfancyaroundabigwelcominglaidtable.<br />
GraceShearsmithregularlyjoinsthegatherings<br />
andsays:“Sundayscanbebaddaysforus.<br />
Mostofushaven’tgotfamily<br />
nearby–butweknowtheSunday<br />
Clubisthere.It’sfreeandeasy.<br />
Kensetsthetable,bringsout<br />
niceglassesandit’samazing<br />
whatweenduptalkingabout.”<br />
è For more information on this<br />
and similar initiatives email:<br />
inpractice@hanover.org.uk<br />
WhenestatemanagerSallyMcGaugheyjoined,<br />
shehelpedKentopromotetheafternoon,<br />
andstillusestheestatenewslettertoremind<br />
newresidents.<br />
Sallysays:“It’sareallyniceidea;Sundayscan<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
“<br />
TeachingShabashiwas<br />
awayofgivingsomething<br />
backtothecommunity<br />
– thatsortofthing<br />
givesmerealpleasure!<br />
– Ray Gicquel, resident and instructor”<br />
HANoVER CLoSE, SHEPToN MALLET, SoMERSET<br />
# 21 Communi-tai<br />
Residentsat<strong>Hanover</strong>Close,SheptonMalletare<br />
‘paintingrainbows’,‘pushingwaves’anddoing<br />
‘theflyinggoose’thankstoweeklyTaiChi<br />
classesrunbyresidentRayGicquel.<br />
Ray,69,hasalwayskepthimselffit.Afterusing<br />
theinternettoteachhimselfaboutTai<br />
Chi,heheardaboutaSomerset<br />
charitythatwastraininglocal<br />
volunteerstoteachothers<br />
forfreeabouttheancient<br />
martialart.Hewasaccepted<br />
ontothesixmonthcourse–<br />
financedthroughthe<br />
NeighbourhoodLearningin<br />
DeprivedCommunitiesfund.The<br />
fundingalsopaidforfirstaidskills,<br />
insuranceandcriminalrecordchecks.<br />
Raysays:“Iwasdoingitforfunanyway<br />
butgoingdowntheaccredited‘legal’<br />
routemeanseveryone,includingme,isas<br />
safeandlookedafteraswecanbe.”<br />
RayteacheshisneighboursTaiChiQigong<br />
Shabashi–aparticularlygentleandrelaxing<br />
formofthediscipline.He’slearnthowto<br />
teachhisstudentsthe18movementsinboth<br />
standingandsittingstances–soeveryonecan<br />
joinhisMondayeveningclasses.Theemphasis<br />
oncorrectbreathingtechniqueandthegentle<br />
pacehelpstoimprovemobilityand<br />
flexibility,concentration and<br />
overallwellbeing.<br />
Regularstudent,MurielBishop<br />
says:“Ray’sclassmakesme<br />
feelgood– andhappier.”<br />
è For more information on<br />
this case study, email:<br />
inpractice@hanover.org.uk<br />
Community:<strong>Hanover</strong> connects
# 22<br />
HANoVER GARdENS, MuLBARToN, NoRFoLK<br />
Eggs-tra helpful neighbours<br />
Residentsat<strong>Hanover</strong>Gardens,Mulbarton,<br />
knowthatthereisalwayssomeonetorelyon<br />
whentheyneedanextrahelpinghand;thanks<br />
toagroupofgoodneighbours.<br />
EstatemanagersDebraGeneryandKaren<br />
Howesknewthattherewereresidentswho<br />
neededabitmorehelp,andsometimeswhen<br />
staffweren’taround.Theyweredelighted<br />
whenanumberofresidentsrespondedto<br />
theircallforvolunteerhelpers.Thesehelpful<br />
neighboursareregularlycalledupontopick<br />
upshopping,collectprescriptions,dolaundry<br />
andruntheerrandsthatthosewhofindit<br />
hardertogetoutandaboutareunabletodo.<br />
Debraexplains:“Residentsinneedofhelpcan<br />
cometoeithermyselforKarenandwethen<br />
havealistofpeoplethatwecangotoandask<br />
forassistance;itwasparticularlyusefulduring<br />
thewintericyspell.”<br />
“<br />
”<br />
– Nina davey, resident volunteer<br />
I’mgladtobeable<br />
toofferhelptoothers,<br />
it’snotrouble.<br />
ValElvinisoneofthevolunteers,andonly<br />
toohappytohelp.Shesays:“Whoknows,<br />
onedayIcouldbeillorhousebound–I’d<br />
liketothinkthatthere’llbesomeoneto<br />
helpme.”<br />
MarieDuffield,justoneofthemany<br />
residentsbenefitingfromthisservice,<br />
confirms:“Ithelpsatremendouslot.Idon’t<br />
knowwhatwewoulddowithoutit!”<br />
è To find out more about the good<br />
neighbour scheme at Mulbarton, and similar<br />
initiatives, email: inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 23<br />
HANoVER HouSE, HENLEY-oN-THAMES, oxFoRdSHIRE<br />
Champ-ing at the bit<br />
WhenresidentsatHenley-on-Thamesneed<br />
computerhelp,theyknowwhototurnto–<br />
theirveryown‘InternetChampion’,<br />
neighbourMargaretGoodwin!<br />
Margaretdiscoveredthebenefitsofthe<br />
internetafterretiringandregularlyhelpsher<br />
friendsandneighbourstodeveloptheirown<br />
computerskills.NeighbourAlanAshby,70,was<br />
alreadyfamiliarwiththeinternetandSkypebut<br />
MargaretintroducedhimtoiPlayerandeBay.<br />
Alansays:“Margaretisenthusiasticabout<br />
gettingpeopleontheinternetandit’susefulto<br />
haveourownChampiononhand.”<br />
Margarethasalsovisitedanumberofother<br />
<strong>Hanover</strong>estatestospreadthewordabout<br />
onlinebenefits.Shesays:“Surfingthewebhas<br />
literallychangedmylife.Istartedusingitto<br />
helpmewitheverydayactivities,suchas<br />
bakingcakes,tradingoneBayandkeepingin<br />
touchwithfamilyandfriends.”<br />
“<br />
I’mpassionateabout<br />
helpingencourageotherslike<br />
metogetonlineandmakethe<br />
mostoftheinternet.<br />
– Margaret Goodwin, resident”<br />
Margaretbecamearegularuserof<strong>Hanover</strong>’s<br />
socialnetworkingwebsiteforresidents,<strong>Hanover</strong><br />
World,andhelpstheengagementteamto<br />
administerthesite.Theteamsuggestedto<br />
MargaretthatsheshouldenterAgeUK’sannual<br />
searchforanational‘InternetChampion’.<br />
Margaretstruckgold;andinherambassadorial<br />
rolesheseekstoinspirethesixmillionolder<br />
peoplewhohaveneverusedtheinternet.<br />
è For more information on Age uK’s<br />
internet champions go to: www.ageuk.org.uk<br />
Community:<strong>Hanover</strong> connects
“<br />
I’mnotabletoknit<br />
anymore,butit’sfun<br />
tochataboutmarriage,<br />
illnesses,sexandthe<br />
storiesofourlives.<br />
”<br />
– June Watson, resident<br />
HANoVER CLoSE/dANBuRY GARdENS, LEICESTER<br />
Close knit community<br />
# 24<br />
Whenthelocalchurchappealedforhelpfor<br />
itsannual‘SamaritanPurse’appeal,residents<br />
from<strong>Hanover</strong>CloseandDanburyGardens<br />
werequicktouniteintheirsupport.<br />
TheLeicesterresidentsformeda‘knitand<br />
natter’groupandstartedknittingbasic<br />
scarves,mittensandhatsfordistribution<br />
acrossthedevelopingworld.<br />
Theresidentsenjoyedthesessionssomuch<br />
thatthey’vecarriedonknittingandnattering.<br />
It’saverysociableoccasionwithplentyoftea<br />
andcaketohand.<br />
EstatemanagerMarionWaddingtontriesto<br />
joininwhenshecanandhelpstomakethe<br />
groupasaccessibleaspossible.Shearranged<br />
forknittingpatternstobeavailableindifferent<br />
languages,andisgladthatresidentswith<br />
dementiaorvisualimpairmentsalsojoinin.<br />
Theresidentsswaptips–especiallyontricky<br />
homemadepresentsforgrandchildren.They’ve<br />
alsobeenknowntointroducestudentvisitors<br />
toacraftthat’sexperiencedarecentsurgein<br />
popularitywithyoungeragegroups.<br />
Marionregularlyappealsforknittingpinsand<br />
wool,sothatshecankeepsupplyingthe<br />
residentswhowanttobeinvolved.Shesays:<br />
“It’ssuchalovelyatmosphere,withtheclicks<br />
ofpinsandchattering.It’slovelythatolder<br />
peopleofallabilitiesareabletodothis.”<br />
è For more information on this case study,<br />
email: inpractice@hanover.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Community:<br />
<strong>Hanover</strong> partners<br />
Movingtoretirementhousingprovidesopportunitiestobepart<br />
ofacommunityontheestate,butalsotobuildlinkswiththe<br />
widercommunityandpartner<br />
withotherlocalgroupsand<br />
organisations.<br />
<strong>Hanover</strong>hasover600<br />
estatesinover175local<br />
authorityareasandeach<br />
ofourestatemanagers<br />
recognisesthevalueoflocal<br />
partnership.Ourestatesenjoy<br />
goodrelationshipswiththeir<br />
localpoliceteams,PrimaryCareTrustsandotherpublicservices.<br />
Someofourestatesareabletogoevenfurtherandoftenwork<br />
withthevoluntarysectoronfantasticinitiativesthatbenefit<br />
residentsandthewidercommunity.Workinginpartnershipin<br />
thiswaycandeliverbiggerresultsandcanalsorepresentbetter<br />
valueformoneylocally.<br />
Thischaptershowshow<strong>Hanover</strong><br />
workswithlocalcommunitiesand<br />
organisationsto:<br />
n Buildrelationswithyoungerage<br />
groups,tohelpbridgethe<br />
‘generationgap’<br />
n Bringevenmoreactivitieswithin<br />
thereachofresidentswhomay<br />
needabitofextrahelptoaccess<br />
opportunitiesandreallyenjoylife<br />
n Openourdoorstothelocal<br />
communitysothatresidentsand<br />
non-residentscanenjoythesame<br />
servicesandeachothers’company<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
“<br />
Ifaresidentgoesinto<br />
hospital,Ionlyneed<br />
tomakeonecalland<br />
theirpetistakencareof.<br />
”<br />
– Lesley Brittan-Shaw, estate manager<br />
# 25<br />
REEVY PARK CouRT, BuTTERSHAW, BRAdFoRd<br />
Pet-icularly friendly<br />
PetsarewelllookedafteratReevyParkCourt–<br />
andnowCinnamonTrusthasmadeitofficial.<br />
TheTrusthelpsolderpeopleandtheterminally<br />
illtocarefortheirpets.TheButtershawestate,<br />
andfiveother<strong>Hanover</strong>estates,waslistedin<br />
thecharity’stop-10listofpet-friendly<br />
retirementhousingestatesinthecountry.<br />
31<strong>Hanover</strong>estateswerelistedinthetop50.<br />
ReevyParkCourthasthreedogs,twocats,one<br />
canaryandonerabbit–plusregularvisitor<br />
Max,estatemanagerLesleyBrittan-Shaw’s<br />
miniatureSchnauzer.<br />
CinnamonTrust’spetregistrationservice<br />
guaranteespetcareifaresidentcannotcope<br />
intheshortorlongterm.Lesleyhaspersuaded<br />
allthreedogownersonherestatetosignup.<br />
ResidentPeggyHird,whohasregisteredher<br />
dogandcat,says:“Theprofilepackwaseasy<br />
tocomplete;ifanythinghappenstomethenI<br />
knowWebsterandHamishwillbefine.”<br />
Residentsonallof<strong>Hanover</strong>’sestatesare<br />
encouragedtoregistertheirpetwith<br />
theTrust,especiallyifnonext-of-kin<br />
arenearby.Thisgivesthemaccessto<br />
serviceslikelocalvolunteerdogwalkers<br />
iftheneedarises,althoughLesleysays<br />
thatestatemanagersandotherresidents<br />
oftenhelpwithpetcareiftheycan.<br />
AverillJarvis,CinnamonTrustFounder<br />
andChiefExecutivesays:“<strong>Hanover</strong>’spetfriendlinessistobeapplauded.I’mparticularly<br />
impressedthatmanyestatemanagersnotonly<br />
knowbynamealltheir‘residentpets’,butare<br />
morethanwillingtolendahandifnecessary.”<br />
è For more information on Cinnamon<br />
Trust go to: www.cinnamon.org.uk or call<br />
01736 757 900<br />
Community:<strong>Hanover</strong> partners
# 26<br />
PicturereproducedwiththekindpermissionoftheSouthShieldsGazette<br />
LangholmCourtteamedupwithAgeUKfor<br />
lessonsoncomputers,digitalcamerasand<br />
mobilephoneapplicationsfromthoseinthe<br />
know–technology-savvyyoungstudents.<br />
Theresidentsattendweeklyclassesat<br />
HartonTechnologyCollege,wherethey’re<br />
helpedbysixthformstudentstofamiliarise<br />
themselveswithcomputers,theinternetand<br />
otherusefulgadgets.<br />
It’sallpartofthenationalcharity’sdigital<br />
inclusionprogrammetohelpolderpeoplebe<br />
more‘switchedon’totechnology–andbond<br />
withyoungpeople.Projectco-ordinatorJanice<br />
Hutchisonsays:“Itshowsthatolderpeoplecan<br />
learnfromyoungerpeople,aswellastheother<br />
wayround.”Janicesaystheyoungvolunteers<br />
willevendohomevisitstoshowtechnologyshyolderpeoplehowtofullyutiliseequipment<br />
includingDVDplayersandremotecontrolsfor<br />
DigitalTV.<br />
LANGHoLM CouRT, EAST BoLdoN, TYNE & WEAR<br />
Keyboard to success<br />
“<br />
Youngpeoplehavegot<br />
skillstheycanpassonto<br />
maturepeople,particularly<br />
indigitaltechnology.<br />
”<br />
– Janice Hutchison, Age uK South Tyneside<br />
ResidentsYvonneTaylorandTinaGibsonhave<br />
bothbenefitedfromthescheme.Yvonnesays:<br />
“I’vegotabasicworkingknowledgebutit’sthe<br />
finerpointsI’minterestedin.”AndTinaadds:<br />
“JaniceandKatie,thevolunteer,havebeen<br />
brilliant;I’velearnttousemydigitalcamera,and<br />
downloadphotostomycomputer.Iloveit– I’m<br />
bookedontoanadvancedcourseintheautumn!”<br />
è For more information, contact Age uK<br />
South Tyneside on 0191 4566903 or<br />
visit: www.ageuksouthtyneside.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 27<br />
NoRTHAMPToN PLACE, SLouGH<br />
Toy Story<br />
Dollsatalocalnurseryarekittedoutingorgeous<br />
woolliesthankstoknittingneighboursat<br />
NorthamptonPlace.<br />
EstatemanagerAngelaAshworthgotchatting<br />
tostaffatSloughCentreNurserySchooland<br />
betweenthemtheyarrangedfortheresidents<br />
andtotstopayeachothertheoccasionalvisit.<br />
ResidentSandraWebbsays:“Ireallyenjoyed<br />
makingtheclothes–itremindedmeofwhenI<br />
usedtoknitthemformydaughters.Itwas<br />
lovelytoreceiveathankyoucardfromthe<br />
nurseryandthechildrenafterwards.”Fellow<br />
knitterMaryBirchsays:“Itwasnicetosee<br />
theirlittlefaceslightupwhenwepresented<br />
theclothes!”<br />
TheExtraCareestatealsohasyoungvisitors<br />
frompupilsatnearbyHerschelGrammarschool.<br />
Someoftheteenagersregularlyhelpoutwith<br />
activitiesaspartoftheirDukeofEdinburgh<br />
“<br />
Thankyouvery<br />
muchforournew<br />
dolls’clothes!<br />
”<br />
– Slough Centre Nursery School<br />
awardaccreditation.<br />
HousingsupportassistantMonikaRattansays:<br />
“It’sabigbonushavingregularvisitorsand<br />
helpers–especiallyforresidentswhocan’tget<br />
outasmuch.Thepupilsarereallypro-active.<br />
Volunteers,andyoungervolunteersespecially,<br />
bringadifferentperspectiveandacertain<br />
energytotheestate.Theresidentsreallyenjoy<br />
havingthemhere.”<br />
è For more on this and similar case<br />
studies, email: inpractice@hanover.org.uk<br />
Community:<strong>Hanover</strong> partners
ST JAMES CouRT/SPIRES VIEW, BRoMSGRoVE, WoRCS<br />
Arts of gold<br />
# 28<br />
“<br />
Theprojectremindedus<br />
thatoftenwhatisimportant<br />
tousdoesn’tchange<br />
whetherwe’re17or70!<br />
– Lisa Buckley, Worcester Volunteer Centre”<br />
Worcesterresidentsandyoungervolunteers<br />
wereunitedbyartthanksto‘ThePerfect<br />
Day’project.<br />
Oversixmonths,volunteersfromNorth<br />
BromsgroveHighSchoolandresidentsfromSt<br />
JamesCourtandSpiresView,Bromsgrove<br />
sharedskillsandexperiencesusingart<br />
materials–andhadfunintheprocess.They<br />
chattedaboutwhetheraperfectdaywaswith<br />
friendsandfamily,onholidayormaybedoing<br />
somethingcreativealone.Someresidentschose<br />
theirweddinganniversary.Theythenworked<br />
togethertoillustratethesepersonalideasusing<br />
differentmediums.<br />
ProjectcoordinatorLisaBuckleysays:“Teenagers<br />
andolderpeopledon’toftengettheopportunity<br />
toswapexperiences–andthatcangiveriseto<br />
mutuallywrongimpressions.That’swhy<br />
intergenerationalworkissoimportant.”<br />
Residentvolunteer,PaulineTayloragreesand<br />
says:“Itwasamostenjoyableprojectbringing<br />
generationstogether–agedoesnotmatter.”<br />
Thevolunteers’workwasshowcasedatthe<br />
summerWorcesterFestival.Estatemanager<br />
JulieChamberssays:“Theexhibitionwasbrilliant.<br />
Oneofthemotherswassoimpressedwiththe<br />
workthatsheofferedtofundartmaterialsso<br />
wecankeepupthegoodwork.Withnew<br />
fundingsecured,theplanistocreatea‘living<br />
historymemory’.”<br />
è For more on intergenerational good<br />
practice, contact The Beth Johnson<br />
Foundation (www.bjf.org.uk)<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 29<br />
PATCHING LodGE, BRIGHToN<br />
New lease of life<br />
PatchingLodgeresidentsknowthere’s<br />
alwayssomethingfunhappeningwhenthe<br />
Lifelinesteamvisit.<br />
Thankstoapartnershipwith<strong>Hanover</strong>,the<br />
team’sweeklyactivitiesattheExtraCareestate<br />
includedancing,artclasses,games,knitting,<br />
yoga,a‘rollersandstrollers’walkinggroupand<br />
‘read,listenandlaugh’sessions.<br />
Alloftheactivitiesarevolunteer-led.<br />
What’smore,thevolunteersareall<br />
olderpeoplethemselves.Lifelines<br />
projectofficerAlanMarchbank<br />
says:“Workingwithvolunteerorganiserswho<br />
are50-plus,andgivingthemcompletecontrol<br />
overtheirownactivitiesandprojects,isour<br />
uniquesellingpoint.Ithelpstousepeople’s<br />
lifeexperiencestothefullandcanprovidean<br />
extrasparktogettheirpeersinvolved.That’s<br />
whyourmottois‘AgeandExperienceMaking<br />
aDifference’.”<br />
VolunteerartteacherJaneBroadhurstsays:<br />
“Theclasseshaveprovedtobeareallifeline<br />
forPatchingLodgeresidents.Notonlydo<br />
theygetenormouspleasurefromcreating<br />
vibrantartwork,it’sagreatplacetomake<br />
newfriends.”<br />
Thepartnershiphasbeeninplaceforovera<br />
yearnow.AllactivitiesatPatchingLodgeare<br />
opentoresidentsaged50oroverfromthe<br />
nearbyTarner,Queen’sPark,Craven<br />
ValeandEasternRoadareas.<br />
<strong>Hanover</strong>supportworkerCaroline<br />
Cartersays:“It’sgreatthatother<br />
olderpeoplemakeuseofthe<br />
facilitieshere.”<br />
Futureactivitiesinclude<br />
computertuition,fundedby<br />
thenational'GetDigital'programme.<br />
JackieMeacock,aPatchingLodge<br />
residentanddanceclassregular,has<br />
alreadyvolunteeredtohelpLifelines<br />
teachotherssomecomputerbasics.<br />
èFor more on the Lifelines project go to:<br />
www.csv-rsvp.org.uk/site/lifelines.htm<br />
<br />
“<br />
TheLifelinesdance<br />
sessionsaregood<br />
exercise– andgreat<br />
forsocialising!<br />
– Jackie Meacock, resident”<br />
Community:<strong>Hanover</strong> partners
# 30<br />
PicturereproducedwiththekindpermissionofKateDyer,CorbyCommunityArts<br />
EstatemanagerMelMuntongotintouch<br />
whensheheardaboutayouthpartnership<br />
projectinCorby.<br />
SupportedbyGroundworkNorthNorthantsand<br />
localpolice,theJamTeamyouthworkershelpto<br />
steerCorbyyoungpeopletowardspositive<br />
activitiesinsteadofhangingaroundthestreets.<br />
GroundworkandNorthantspolicehavethen<br />
workedwithsomeoftheseyoungpeopleto<br />
improvecommunityperceptionsofyoungpeople.<br />
GroundworkarrangedwithMelfortheiryouth<br />
workersandyoungvolunteerstocreatea<br />
wildlifepondusingtheresidents’plans.Resident<br />
GinaBarry,98,says:“Theworkonthenew<br />
pondandsurroundingplantswasinspirational.”<br />
ButGroundworkalsopaidforthedifferent<br />
generationstobondover12newThursday<br />
eveningexperiences–includingGarraRufa<br />
‘littlefish’pedicuresandavisittoapolice<br />
helicopterbase.<br />
SWAN GARdENS, CoRBY, NoRTHAMPToNSHIRE<br />
Grounds for happiness<br />
“<br />
Thispositiveexperience<br />
willstaywiththeyoungpeople<br />
foraverylongtime.<br />
”<br />
– Ann-Marie Lawson, Groundwork<br />
Melsays:“Itwasaninjectionofhappiness–<br />
eacheveningwasfilledwithlaughter.”<br />
Ann-MarieLawson,YouthProgrammeManager<br />
atGroundwork,says:“It’sawonderfulexample<br />
ofhowthegenerationscanlearnfromeach<br />
other.Theyoungpeoplealwaysfeltwelcomed<br />
andvaluedbythestaffandresidents.”<br />
Thepartnershipislikelytocontinue;thereisa<br />
jointappetitetokeepuptheintergenerational<br />
learningandevengainsomejointaccreditation.<br />
è For more on Groundwork, go to:<br />
www.groundwork.org.uk<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
# 31<br />
HANoVER CouRT, WALSALL, WEST MIdLANdS<br />
The Breakfast Club<br />
“<br />
It’sreallynicetoget<br />
togetherandhaveafull<br />
Englishbreakfast.<br />
”<br />
– Fay Farrow, resident<br />
EveryTuesday,residentsat<strong>Hanover</strong>Court<br />
cantuckintoacookedbreakfastthanksto<br />
theservicesofalocalvolunteer.<br />
TheWalsallresidentsmissedthe<br />
opportunitytomeetandchatoverafry-up<br />
asthey’ddoneintheirearlydaysonthe<br />
estate.EstatemanagerJulieWelchsays:<br />
“Icouldappreciatetheworkinvolvedand,<br />
thesedays,theneedforfoodhygiene<br />
training.Theresidentsdidn’tfeeltheycould<br />
runtheclubthemselves,soIthoughtabout<br />
localvolunteers.”<br />
FollowinganadvertwithWalsallVoluntary<br />
Action,JulierecruitedlocalvolunteerCarolin<br />
March2011.<br />
Carolnowshopsfortheweeklycluband,<br />
followingconsultationwiththeresidents<br />
aboutwhattheywanted,servesupthelikesof<br />
eggsontoast,sausageandbaconbuttiesand<br />
othermorningtreats.Thepartnershiphas<br />
provedsosuccessfulthatCarolalsovisitsthe<br />
estateeveryMondaytooforafriendlychat<br />
withresidentswhoneedabitofextrahelp.<br />
RegularbreakfastclubmemberFayFarrow<br />
says:“Weliketochatovercookedbreakfast.<br />
Andifanyonecan’tgetdowntothelounge<br />
thenCarolorPaulinearehappytotaketheir<br />
breakfastuptothem–soeveryonecanenjoy<br />
itiftheywantto.”<br />
è To find local volunteers in your area go<br />
to: www.do-it.org.uk<br />
Community:<strong>Hanover</strong> partners
LAPWING CouRT, SELSEY, WEST SuSSEx<br />
A positive note<br />
# 32<br />
“<br />
Theafternoonwasjust<br />
magic– touchingthe<br />
harpwassosoothing<br />
andrelaxing!<br />
– Mrs Broadhead, resident”<br />
AtLapwingCourt,there’snoneedtoharp<br />
onaboutalwayswantingtoplayaninstrument<br />
butnevergettingroundtoit.Thankstoa<br />
localcommunitymusicinitiative,residents<br />
cantrytheirhandwithguidancefrom<br />
professionalmusicians.<br />
ValerieThorncroftseekstopromoteaccessible<br />
piecesofmusicforwellbeing,therapeuticand<br />
educationalpurposes.Fornearlytwentyyears<br />
she’sworkedwithfirstclass,freelancemusicians<br />
totakemusic-ledprojectstoolderpeople<br />
andothergroupsinLondon.NowValeriehas<br />
broughthermusictothesouthcoast.<br />
LapwingCourtwasfirsttreatedtoa<br />
performancelastyearafterestatemanager<br />
KimShackletonwastippedoffaboutthe<br />
initiativebyActioninRuralSussex.“The<br />
residentsgetalotoutofit,”shesays.“They<br />
lovedthesessionbecausetheywereableto<br />
interactwiththeinstrumentandengagewith<br />
Patrizia,theharpist.”<br />
Residents’representative<br />
ReverendDowsonsaid:<br />
‘I’vewaited99yearsto<br />
playtheharpandsee<br />
oneupclose!”<br />
è For more on this<br />
case study email:<br />
inpractice@<br />
hanover.org.uk<br />
Valeriesays:“Whatmakestheinitiative<br />
differentisthataswellasplaying,the<br />
musicianstalkabouttheirinstrumentsand<br />
theirworkinglives,andcommunicatetheir<br />
loveformusic.Musichasthepowertoengage<br />
so-called‘hardtoreach’people;itcanbea<br />
realconversation-starter.”<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
Acknowledgements<br />
Thank you to all the <strong>Hanover</strong> staff,<br />
residents and partners who contributed<br />
to <strong>Inpractice</strong> Volume 3.<br />
Allphotographyisof<strong>Hanover</strong>staff,residents<br />
andpartners–manyphotoshavebeenprovided<br />
byresidentsandstaff.<br />
Thisvolumeisjustaselectionofgood<br />
practiceat<strong>Hanover</strong>.Formoreexamples,or<br />
formoreinformationonfeaturedcasestudies,<br />
pleaseemail:inpractice@hanover.org.ukor<br />
callGillianConnor,HeadofExternalAffairs,<br />
on01784446140.<br />
Front cover<br />
FionaHallisay:PoppleWellSprings,Tadcaster<br />
Focus on choice<br />
Residentsfrom<strong>Hanover</strong>Court,CinderfordandAveleyCourt,<br />
Hackney,estatemanagerJenniferHutchinson,andSharonEast<br />
<strong>Hanover</strong> homes<br />
Intro pages: <strong>Hanover</strong>contractorandresidentsfromAveley<br />
Court,Hackney.<br />
#1: MrsIreneLeighton<br />
#2: MelChuchill,FrankPeel,AndreaMarshall,AllisonBinnie<br />
andColinGarbutt<br />
#3: MrandMrsBignall<br />
#4: ResidentsandguestsatCedarLodge<br />
#5: MargaretLife,AbbeyJenkinson,ChrisRead,Donnella<br />
Benbow&MatthewPeak<br />
#6: BadenJohnson(foreground),RobBarker,EvelynJohnson<br />
andGeordiethedog<br />
#7: EstatemanagerLorraineColeman,residentsandScouts<br />
#8: ResidentsBobCook,EileenWebb,HildaGregoryand<br />
JuneTraynor<br />
<strong>Hanover</strong> Helps<br />
Intro page 1: ResidentandestatemanageratAveleyCourt,<br />
HackneyandAvenanceemployeeatFernbankCourt,Selby<br />
Intro page 2: EstatemanagerDavidBurnsandresidentMrs<br />
NancyPaton,<strong>Hanover</strong>Glebe,Nuneaton<br />
#9: EstatemanagerLizGlasserandresidentSheilaSheppherd<br />
#10: MarineteDaSilvaandresidentJosephineMitongo<br />
#11: Marie-Thérèse Atkinson<br />
#12: PatLong<br />
#13: EstatemanagerRichardMooreandresidentRoyMcKay<br />
#14: AudreyDaviesandDennisWardell<br />
#15: EstatemanagerValHarberandresidentsValJonesand<br />
JanetGradenere,andPaulineHarber,<br />
#16: ResidentsSybilHatherellandDawnWaring<br />
Focus on community<br />
DanburyGardensvolunteerMellodyDay,residentsBeth<br />
LowtherandJohnDavey,<strong>Hanover</strong>Gardens,Mulbarton,<br />
Dulux(Akzonobel)staffvolunteersandRehanaKhan<br />
<strong>Hanover</strong> connects<br />
Intro page 1: <strong>Hanover</strong>Gardens,MulbartonresidentsJoan<br />
KerridgeandMaryWeedsandresidentsatBenaboCourt,<br />
HackneyandAveleyCourt,Hackney<br />
#17: ResidentsKathBlackandBettyWilkinson<br />
#18: ResidentMarjorieJonesandEstherRantzen<br />
#19: ResidentsMrsJoanHambrookandMrsMargaretCrosby<br />
#20: ResidentsKenShippand‘SundayClub’regulars<br />
#21: ResidentsSheilaEdwards,RayGicquel,andPeggyGroves<br />
#22: ResidentsNinaDavey,andthelateMrsReneEaster<br />
#23: ResidentsAlanAshbyandMargaretGoodwin<br />
#24: DanburyGardensresidentsJuneWatsonandBrenda<br />
PowellandlocalvolunteerMellodyDay<br />
<strong>Hanover</strong> Partners<br />
Intro page 1: RichardStone(Tunstall)andresidentMuriel<br />
Shuckburgh,PoppleWellSprings,TadcasterandCharlieAustin<br />
andDulux(Akzonobel)volunteer,ThePines,Slough<br />
Intro page 2: MrsEvelynNicholson,residentandyoung<br />
helper,PoppleWellSprings,Tadcaster<br />
#25: EstatemanagerLesleyBrittan-ShawandMax<br />
#26: YvonneTaylorandstudentSarahButchart<br />
#27: ResidentsSandraWebbandMaryBirch<br />
#28: Residents,andpupilsfromNorthBromsgroveHighSchool<br />
#29: ResidentsJackieMeacockandKenSibley<br />
#30: Ann-MarieLawson,MelMunton,residentsandJamteam<br />
youthworkersandvolunteers<br />
#31: ResidentsJeanMoore,MargaretPonter,SandraPerry,Fay<br />
Farrow,KeithPoteandArthurCussons<br />
#32: ResidentMrsBroadheadandharpistPatrizia<br />
Acknowledgements<br />
MargaretCrosby,JoanHambrookandHildaHollingworth<br />
<strong>Hanover</strong> <strong>Inpractice</strong>
office addresses<br />
<strong>Hanover</strong> House<br />
1 Bridge Close<br />
Staines<br />
TW18 4TB<br />
Call 01784 446000<br />
Fax01784 446160<br />
Gateway House<br />
Cornbrash Park<br />
Bumpers Way<br />
Chippenham<br />
Wiltshire<br />
SN14 6RA<br />
Call 01249 707000<br />
Fax 01249 707007<br />
Nelson House<br />
Alington Road<br />
Eynesbury<br />
St Neots<br />
Cambridgeshire<br />
PE19 6RE<br />
Call 01480 475069<br />
Fax 01480 217023<br />
18 London Lane<br />
London<br />
E8 3PR<br />
Call020 8525 5001<br />
Fax020 8525 5034<br />
The Wave<br />
1 View Croft Road<br />
Shipley<br />
West Yorkshire<br />
Bd17 7du<br />
Call 01274 599686<br />
Fax 01274 717448<br />
Visit www.hanover.org.uk
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