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Harlow Times Summer Edition - Harlow Council

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More and better housing<br />

Annual Tenants Survey 2012<br />

Thank you to all tenants who filled in a Housing Services Annual<br />

Tenants Survey which was carried out by BMG research.<br />

Over 290 surveys were returned and the data is now being analysed.<br />

The results will be shared with you in the September edition of <strong>Harlow</strong><br />

Home.<br />

The winner of the survey prize draw was Miss Worth of Great Parndon<br />

who wins £100 of shopping vouchers after her name was randomly<br />

selected by BMG Research.<br />

Tenants Forum January 2013<br />

Dates for forthcoming events<br />

<strong>Summer</strong> Tenants Forum 2013<br />

Tuesday 25 June 2013<br />

Committee Rooms 2A & B, <strong>Harlow</strong> Civic Centre<br />

Forum begins at 7pm<br />

Annual Tenants and<br />

Leaseholders Conference<br />

Saturday 12 October 2013<br />

10am at the Latton Bush Centre<br />

Kier <strong>Harlow</strong><br />

Customer Services Surgeries<br />

The surgeries are useful for discussing repairs, refurbishment works,<br />

street cleaning or grounds maintenance issues directly with a Kier<br />

<strong>Harlow</strong> representative.<br />

Why not drop in and see them at the Civic Centre between 9am and<br />

4.45pm on any of the following dates:<br />

Friday 28 June 2013<br />

Friday 26 July 2013<br />

Friday 30 August 2013<br />

Please ask at reception for more information.<br />

Contact Zulfi Kiani, Tenant Initiatives Offi cer on (01279) 446330,<br />

or email tenant.relations@harlow.gov.uk<br />

Pay your rent and<br />

service charges by<br />

Direct Debit and help<br />

keep costs down<br />

Tenants and leaseholders – it is<br />

now easier to pay your rent and<br />

service charges by Direct Debit.<br />

We offer three choices of dates within<br />

the month for Direct Debits: 1, 15<br />

and 25 for rent and 5, 15 and 25 for<br />

leaseholder service charges.<br />

The benefits of Direct Debit<br />

include:<br />

It spreads the cost<br />

Your payments are spread evenly<br />

throughout the year and once it is<br />

set up you no longer have to worry<br />

about getting behind with your<br />

payments.<br />

It reduces the cost to the <strong>Council</strong><br />

It helps us to keep costs down<br />

for collecting payments and that<br />

means lower charges for you.<br />

It costs the <strong>Council</strong> around 4p to<br />

process a Direct Debit and around<br />

39p to process a cheque, and this<br />

does not include staff costs.<br />

It’s guaranteed<br />

You are protected by three<br />

important safeguards:<br />

• An immediate money-back<br />

guarantee from your bank in the<br />

event of an error.<br />

• Advance notice if the date or<br />

amount changes.<br />

• The right to cancel at any time.<br />

There’s no queuing up to pay<br />

your bills<br />

The process is quick and easy<br />

to set up. If you would like to pay<br />

by Direct Debit or change the<br />

date of your existing plan<br />

please call Contact <strong>Harlow</strong> on<br />

(01279) 446655.<br />

harlow home • summer 2013<br />

email: contact@harlow.gov.uk ● www.harlow.gov.uk ● Tel: (01279) 446655 3

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