Harlow Times Summer Edition - Harlow Council
Harlow Times Summer Edition - Harlow Council
Harlow Times Summer Edition - Harlow Council
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More and better housing<br />
Annual Tenants Survey 2012<br />
Thank you to all tenants who filled in a Housing Services Annual<br />
Tenants Survey which was carried out by BMG research.<br />
Over 290 surveys were returned and the data is now being analysed.<br />
The results will be shared with you in the September edition of <strong>Harlow</strong><br />
Home.<br />
The winner of the survey prize draw was Miss Worth of Great Parndon<br />
who wins £100 of shopping vouchers after her name was randomly<br />
selected by BMG Research.<br />
Tenants Forum January 2013<br />
Dates for forthcoming events<br />
<strong>Summer</strong> Tenants Forum 2013<br />
Tuesday 25 June 2013<br />
Committee Rooms 2A & B, <strong>Harlow</strong> Civic Centre<br />
Forum begins at 7pm<br />
Annual Tenants and<br />
Leaseholders Conference<br />
Saturday 12 October 2013<br />
10am at the Latton Bush Centre<br />
Kier <strong>Harlow</strong><br />
Customer Services Surgeries<br />
The surgeries are useful for discussing repairs, refurbishment works,<br />
street cleaning or grounds maintenance issues directly with a Kier<br />
<strong>Harlow</strong> representative.<br />
Why not drop in and see them at the Civic Centre between 9am and<br />
4.45pm on any of the following dates:<br />
Friday 28 June 2013<br />
Friday 26 July 2013<br />
Friday 30 August 2013<br />
Please ask at reception for more information.<br />
Contact Zulfi Kiani, Tenant Initiatives Offi cer on (01279) 446330,<br />
or email tenant.relations@harlow.gov.uk<br />
Pay your rent and<br />
service charges by<br />
Direct Debit and help<br />
keep costs down<br />
Tenants and leaseholders – it is<br />
now easier to pay your rent and<br />
service charges by Direct Debit.<br />
We offer three choices of dates within<br />
the month for Direct Debits: 1, 15<br />
and 25 for rent and 5, 15 and 25 for<br />
leaseholder service charges.<br />
The benefits of Direct Debit<br />
include:<br />
It spreads the cost<br />
Your payments are spread evenly<br />
throughout the year and once it is<br />
set up you no longer have to worry<br />
about getting behind with your<br />
payments.<br />
It reduces the cost to the <strong>Council</strong><br />
It helps us to keep costs down<br />
for collecting payments and that<br />
means lower charges for you.<br />
It costs the <strong>Council</strong> around 4p to<br />
process a Direct Debit and around<br />
39p to process a cheque, and this<br />
does not include staff costs.<br />
It’s guaranteed<br />
You are protected by three<br />
important safeguards:<br />
• An immediate money-back<br />
guarantee from your bank in the<br />
event of an error.<br />
• Advance notice if the date or<br />
amount changes.<br />
• The right to cancel at any time.<br />
There’s no queuing up to pay<br />
your bills<br />
The process is quick and easy<br />
to set up. If you would like to pay<br />
by Direct Debit or change the<br />
date of your existing plan<br />
please call Contact <strong>Harlow</strong> on<br />
(01279) 446655.<br />
harlow home • summer 2013<br />
email: contact@harlow.gov.uk ● www.harlow.gov.uk ● Tel: (01279) 446655 3