Quality Assurance Guidelines CAHPS® Hospital Survey - HCAHPS

March 2011
Introduction and Overview
‣ May 2009 – CMS releases HCAHPS Bulletin 2009-01 Revised, “The Use of HCAHPS in
Conjunction with Other Hospital Inpatient Surveys”
‣ July 2009 – Sixth Public Reporting of HCAHPS results (Patients discharged October
2007 – September 2008)
‣ August 27, 2009 – The final IPPS rule is published, which stipulates the continued
requirement for IPPS hospitals to continuously collect and submit HCAHPS data to the
QIO Clinical Warehouse by the data submission deadlines posted on
www.hcahpsonline.org
‣ September 2009 – Seventh Public Reporting of HCAHPS results (Patients discharged
January 2008 – December 2008)
‣ December 2009 – Eighth Public Reporting of HCAHPS results (Patients discharged April
2008 – March 2009)
2010
‣ March 2010 – The HCAHPS Quality Assurance Guidelines V5.0 is released
‣ March 2010 – Introduction to HCAHPS Training and HCAHPS Update Training are
conducted, via Webinar
‣ March 2010 – Ninth Public Reporting of HCAHPS results (Patients discharged
July 2008 – June 2009)
‣ April 2010 – HCAHPS is named in Section 3001 of the Patient Protection and Affordable
Care Act of 2010
‣ June 2010 – Tenth Public Reporting of HCAHPS results (Patients discharged October
2008 – September 2009)
‣ August 16, 2010 – The final IPPS rule is published, which stipulates the continued
requirement for IPPS hospitals to continuously collect and submit HCAHPS data to the
QIO Clinical Warehouse by the data submission deadlines posted on
www.hcahpsonline.org
‣ September 2010 – Eleventh Public Reporting of HCAHPS results (Patients discharged
January 2009 – December 2009)
‣ December 2010 – Twelfth Public Reporting of HCAHPS results (Patients discharged
April 2009 – March 2010)
‣ December 2010 – CMS releases the HCAHPS Bulletin 2010-01 “HCAHPS and Hospital
Value Based Purchasing”
2011
‣ March 2011 – The HCAHPS Quality Assurance Guidelines V6.0 is released
‣ March 2011 – Introduction to HCAHPS Training and HCAHPS Update Training are
conducted, via Webinar
‣ April 2011 – Thirteenth Public Reporting of HCAHPS results (Patients discharged July
2009 – June 2010)
‣ July 2011 – Fourteenth Public Reporting of HCAHPS results (Patients discharged
October 2009 – September 2010)
‣ October 2011 – Fifteenth Public Reporting of HCAHPS results (Patients discharged
January 2010 – December 2010)
Centers for Medicare & Medicaid Services 15
HCAHPS Quality Assurance Guidelines V6.0