Quality Assurance Guidelines CAHPS® Hospital Survey - HCAHPS

CAHPS ® Hospital Survey (HCAHPS)
Quality Assurance Guidelines
ACKNOWLEDGMENTS
These Quality Assurance Guidelines were prepared under contract to the Centers for Medicare &
Medicaid Services (CMS). The primary author is the Health Services Advisory Group, ably
assisted by the National Committee for Quality Assurance and CMS.
CMS is pleased to acknowledge the role of the Agency for Healthcare Research and Quality, its
CAHPS grantees, and Westat in developing and testing the HCAHPS survey, and that of the
Hospital Quality Alliance and the National Quality Forum in supporting the HCAHPS initiative.
Centers for Medicare & Medicaid Services
HCAHPS Quality Assurance Guidelines V6.0
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