Quality Assurance Guidelines CAHPS® Hospital Survey - HCAHPS

HCAHPS
Quality Assurance Guidelines
Table of Contents
I. Reader’s Guide
‣ Purpose of Quality Assurance Guidelines
‣ Quality Assurance Guidelines V6.0 Contents
II. Introduction and Overview
‣ Overview of the CAHPS Hospital Survey (HCAHPS)
‣ HCAHPS Survey Instrument
‣ HCAHPS Development, Data Collection and Public Reporting Timeline
III. Program Requirements
‣ Overview
‣ Purpose of the HCAHPS Survey
‣ Communicating with Patients about the HCAHPS Survey
‣ Roles and Responsibilities
‣ Hospital/Survey Vendor HCAHPS Rules of Participation
‣ Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to
Administer the HCAHPS Survey
IV. Communications and Technical Support
‣ Overview
‣ Information and Technical Assistance
‣ General Information, Announcements and Updates
V. Survey Management
‣ Overview
‣ System Resources
‣ Personnel Training
‣ Monitoring and Quality Oversight
‣ Safeguarding Patient Confidentiality
‣ Data Security
‣ Data Retention
VI. Sampling Protocol
‣ Overview
‣ Eligibility for the HCAHPS Survey
‣ Survey Timing
‣ Sampling Procedure
‣ Methods of Sampling
‣ MS-DRG Codes and Service Line Categories
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Centers for Medicare & Medicaid Services
HCAHPS Quality Assurance Guidelines V6.0
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