Introducing the RITZ - Department of Health

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What we did… • Redesigning Care at Northern Health • Lean thinking approach • Examine our processes from the patients’ perspective • Identify, analyse and eliminate waste (duplication, delays, inefficiencies) • Ensure optimal process flow • Structured approach focused on diagnosing the problem Start Up Diagnostics Solution Design Implementation Transition /Evaluation Majority of project time - Understand current process - Identify issues and root causes - Process mapping - Staff/patient observation - Hospital activity data analysis - Only developing solutions once root cause identified
Redesigning the non-admitted emergency patient journey • Pt Observation example…
Page 1 and 2: Introducing the RITZ Improving acce
Page 3 and 4: • Setting the scene - The Norther
Page 5 and 6: It is not a new strategy to move Em
Page 7: Setting the scene • The Northern
Page 11 and 12: Solution Development • Process: -
Page 14 and 15: Solution Design - Key components
Page 17 and 18: Outcomes
Page 19 and 20: 100.00% 95.00% 90.00% 85.00% 80.00%
Page 21 and 22: Things we learnt… • Clinical le

Introducing the RITZ - Department of Health

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