CONVEYING TECHNOLOGY LOADING ... - BEUMER Group

Teleservice
The efficiency of production systems
is mainly determined by their availability.
Occurring irregularities must
be remedied as quickly as possible.
If the systems are complicated, the
maintenance personnel might not
be able to solve the problem, or the
trained maintenance technician
might not be immediately available.
In these cases, the BEUMER specialists
are able to offer immediate help.
This service is available anywhere
in the world, thanks to the today’s
telecommunication technology.
Upon contractual agreement,
BEUMER offers the following
teleservice advantages:
• worldwide
• at any time of the day
• for all delivered machines.
The technical implementation
depends on the configuration of
the installation and of the available
local data and telephone networks.
Customer’s
PC systems
ERP, WMS, SCADA
Customer Intranet
BeSS
BEUMER
System
Server
BSC
BEUMER
Sorter
Control
Company network TCP/IP
Modem
S7-400
Teleservice
Internet WAN
VPN connection:
analog
ISDN
DSL
BEUMER Intranet
BEUMER
parent company
BEUMER Service Center
In bigger production plants, the
PLCs and the PC systems work in
a local communication network.
The teleservice can be implemented
by connecting the local network of
the plant with the BEUMER Intranet.
The network connection is either
established via ISDN or via the Internet
on the basis of VPN connections.
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