Hyde New Homes Annual Review 2011-12 - Hyde Housing ...
Hyde New Homes Annual Review 2011-12 - Hyde Housing ...
Hyde New Homes Annual Review 2011-12 - Hyde Housing ...
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How are we doing?<br />
A customer satisfaction<br />
questionnaire was made<br />
available online for customers<br />
to let us know how we are<br />
doing. A total of 104 customers<br />
completed the questionnaire<br />
with the following results:<br />
1. How would you rate our Sales service?<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
2. Was the viewing appointment<br />
convenient to you?<br />
YES<br />
NO<br />
NO RESPONSE<br />
0 20 40 60 80 100 %<br />
3. Do you feel that the information<br />
given to you at the viewing was<br />
helpful and informative?<br />
YES<br />
NO<br />
NO RESPONSE<br />
0 20 40 60 80 100 %<br />
4. How would you rate the service<br />
provided by the financial adviser? advisor?<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
5. How would you rate the service<br />
provided by your solicitor?<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
6. How would you rate how the Sales<br />
Adviser explained the following<br />
resposibilities of Shared Ownership?<br />
How the scheme operates<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
Costs involved with your purchase<br />
0 10 20 30 40 50 60 70 %<br />
The expected timescales of your purchase<br />
Shared Ownership Lease<br />
Service Charge<br />
Rent Payments<br />
Defects<br />
Resales<br />
0 10 20 30 40 50 60 70 %<br />
0 10 20 30 40 50 60 70 %<br />
0 10 20 30 40 50 60 70 %<br />
0 10 20 30 40 50 60 70 %<br />
0 10 20 30 40 50 60 70 %<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
7. Upon completion, please rate<br />
how the sales adviser explained<br />
the following?<br />
Home Owners Manual<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
How to Report Defects<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
0 10 20 30 40 50 60 70 %<br />
Location of meters, boilers etc<br />
0 10 20 30 40 50 60 70 %<br />
How to work heating, hot water, etc<br />
0 10 20 30 40 50 60 70 %<br />
Importance of paying your<br />
service charge / rent on time<br />
0 10 20 30 40 50 60 70 %<br />
Location of parking space (if applicable)*<br />
0 10 20 30 40 50 60 70 %<br />
*The question regarding parking was not asked in 2010-11 surveys.<br />
Staircasing<br />
EXCELLENT<br />
GOOD<br />
SATISFACTORY<br />
POOR<br />
NO RESPONSE<br />
0 10 20 30 40 50 60 70 %<br />
<strong>Hyde</strong> <strong>New</strong> <strong>Homes</strong> <strong>Annual</strong> <strong>Review</strong> <strong>2011</strong>/<strong>12</strong> 9
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