Resident involvement - Hyde Housing Association

Resident involvement in social housing in the UK and Europe
For such purposes as corporate annual reports, some landlords had quantified
‘process outcomes’ such as the number of residents becoming involved, their
characteristics and their type of engagement over specified periods of time. This
information was providing encouraging results that in general terms showed
increasing numbers of ‘involved residents’ and a wider spread of participation
among resident groups.
Most commonly, however, when confronted with the question of how the
impact of resident involvement is measured, managerial respondents fell back
on emphasizing the importance of resident satisfaction surveys and, in
particular, tracking trends in responses to the standard question on satisfaction
with opportunities for participation. At least far as England is concerned, given
the greatly relaxed regulatory regime post-2010, any development of resident
involvement activity and outcome monitoring would need to be an entirely
industry-driven process. Only if co-ordinated and led by a body such as the
National Housing Federation does it seem possible to envisage this.
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