Resident involvement - Hyde Housing Association

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Resident involvement in social housing in the UK and Europe For such purposes as corporate annual reports, some landlords had quantified ‘process outcomes’ such as the number of residents becoming involved, their characteristics and their type of engagement over specified periods of time. This information was providing encouraging results that in general terms showed increasing numbers of ‘involved residents’ and a wider spread of participation among resident groups. Most commonly, however, when confronted with the question of how the impact of resident involvement is measured, managerial respondents fell back on emphasizing the importance of resident satisfaction surveys and, in particular, tracking trends in responses to the standard question on satisfaction with opportunities for participation. At least far as England is concerned, given the greatly relaxed regulatory regime post-2010, any development of resident involvement activity and outcome monitoring would need to be an entirely industry-driven process. Only if co-ordinated and led by a body such as the National Housing Federation does it seem possible to envisage this. 67
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Resident involvement - Hyde Housing Association

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