HydeMartlet SNI Action Plan - Hyde Housing Association

HydeMartlet Short Notice Inspection Action Plan
March 2010
Ref Objective Key Actions Named Staff
Owners
(Leads first)
Expected
Outcome SMART
Target
Target
Date
Progress
Evidence. (NB
bullets may not
now align)
Resident
Request
Resident Benefit
Outcomes &
Impact: L, M or
H
15.1 Provide information on
the programmes of major
works each year.
Publish the planned and
major works programmes
giving numbers of new
kitchens, bathrooms and
other major works with
dates by which individual
residents will receive
notification that their home
is included.
Director of
Property
Services
Beverly Gearey
Strategic Asset
Manager
Mike Preece
Consult with Area
Panels about each
year’s programme
of stock investment
Description of each
year’s programme
to be published in
the newsletter and
on the website.
30/4/10
31/5/10
Consultation with
the Area Panels is
on target.
Progress will be
measured by the
publication of the
newsletter article.
(see
Resident
Consultation
report 4.6)
Publication of
regular information
will give
residents clarity
about major works
programmes.
We will seek
validation that the
outcome has been
successful by
seeking the views of
our residents
through the
newsletter, the
website and our RI
structure.
Impact: M
16. Resident Request: Carry out repairs more quickly for residents in greatest need
16.1 Introduce a quicker
repairs service for ‘atrisk’
residents.
Define which residents
qualify, which repairs
apply and how quickly
they should be completed
before introducing new
Director of
Property
Services
Beverly Gearey
Consult residents
across the Group
before making
decisions on
implementation.
16
31/3/10 Consultation at
group level has
been postponed as
part of the review
of the time lines of
(see
Resident
This will give clarity
on when residents
with individual
needs can expect
repairs to be