HydeMartlet SNI Action Plan - Hyde Housing Association

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HydeMartlet Short Notice Inspection Action Plan March 2010 Ref Objective Key Actions Named Staff Owners (Leads first) Expected Outcome SMART Target Target Date Progress Evidence. (NB bullets may not now align) Resident Request Resident Benefit Outcomes & Impact: L, M or H proposals for policy change. Staff trained on un-met cultural needs identified in the census. 31/08/10 and the employment of an external agency to phone residents. By 12/3/10 all residents for whom we hold no phone number will have been visited at home. We anticipate data being available for use during April. Status Survey, due in 2010. Any discrepancies will be addressed at the time. Impact: H 6. Recommendation 6 - Monitor services against the six diversity strands and act on the findings (See also Residents’ Request item 16) 6.1 By regular monitoring of service usage and customer satisfaction, identify potential barriers to access and remove them. (Overlapping issue: This will also be covered by the Hyde Group SNI action plan, and timescales may be updated by the Group Regularly monitor service usage and customer satisfaction against the 6 diversity strands. Use monitoring information to identify groups not accessing services or disproportionately unhappy with services. Take steps to remove Senior Policy Officer Karen Birkett Community Director Adrian Walshe Report to residents, staff and Board the results of monitoring and proposals for change. Report annually on changes made as a result of monitoring. 31/08/10 31/08/10 and ongoing Too soon to measure progress. All residents are able to access services and receive a tailored service where needed. The data will enable our boards and residents to verify that our services reach all our residents, that they 6
HydeMartlet Short Notice Inspection Action Plan March 2010 Ref Objective Key Actions Named Staff Owners (Leads first) Expected Outcome SMART Target Target Date Progress Evidence. (NB bullets may not now align) Resident Request Resident Benefit Outcomes & Impact: L, M or H plan) barriers to access or causes of dissatisfaction. are applied equitably, they are effective and comply with legal and regulatory requirements. Impact: H 7. Recommendation 7 - Put in place robust mechanisms to ensure all properties for which there is a gas servicing duty are fully accounted for and that this is closely monitored 7.1 Develop new IT solutions to record stock data. Improve the coordination between different ICT systems by integrating web-based asset management software Keystone Servicing and Inspection module (KSI) with base data from the iWorld housing system. Director of Property Services Beverley Gearey Gas Service Manager Val Adler KSI live pilot 28/02/10 Go live with pilot due 28/02/10 KSI is now live. Fail-safe systems which ensure all residents get their gas installations maintained in safe working order. Satisfactory KPMG report to Audit Committee in May 2010 Impact: M 7
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HydeMartlet SNI Action Plan - Hyde Housing Association

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