HydeMartlet SNI Action Plan - Hyde Housing Association

HydeMartlet Short Notice Inspection Action Plan
March 2010
Ref Objective Key Actions Named Staff
Owners
(Leads first)
Expected
Outcome SMART
Target
Target
Date
Progress
Evidence. (NB
bullets may not
now align)
Resident
Request
Resident Benefit
Outcomes &
Impact: L, M or
H
the client /
contractor split is
scheduled for
March.
communications.
Impact: M
Introduce “board
room briefings” in
which teams
present their work
to other staff.
31/3/10
Customer Care
training (see 23.4
below) will
encourage all staff
to take ownership
of residents’ issues
at first point of
contact.
31/3/10
21. Resident Request : Greater investment in improvements and major works to residents’ homes
21.1 Where possible within
the resources available,
carry out modernisation
and major maintenance
of homes.
Achieve best possible
value for money.
Following the publication
of the annual programme
of works for 2010/11 (see
15.1) and in consultation
with residents and
resident representatives,
refine and review major
works priorities to
maximise impact and
value for money.
Director of
Property
Services
Beverly Gearey
Discussions with
each Area Panel
and with
Residents’
Operations
Committee about
our financial
position and the
programme.
22
May to
October
2010
Board will receive
a presentation on
asset management
before next years
programme is
approved.
Our forward
agenda for RI
meetings will make
(see
Resident
Consultation
report 4.3.2)
Area Panels will
have the
opportunity to
influence the
programme from
2011/12 onwards
to achieve
improvements to
the quality of
residents’ homes.