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Whether you are a new or existing customer, DHS<br />

Systems offers a number of ways to get in touch with<br />

its many representatives. With support facilities<br />

located throughout the United States and in different<br />

corners of the globe, DHS Systems’ DRASH professionals<br />

provide 24/7 customer service, technical<br />

support and product information via phone, email or<br />

on location.<br />

All of DHS Systems’ customer support, logistics and<br />

business development professionals are former<br />

technical or military personnel. DHS Systems<br />

believes that former military personnel better understand<br />

and appreciate the needs and concerns of<br />

their fellow Soldier, Marine, or Airman out in the field.<br />

Many used DRASH equipment prior to separating<br />

from the service, so they know that a rapid response<br />

time is crucial to any military deployment or exercise.<br />

Contact a DHS Logistics representative at<br />

logistics@drash.com or 1-800-977-3647.<br />

If your unit or command has purchased DRASH<br />

equipment, and would like continuous product and<br />

technical support, contact DHS Logistics for the<br />

following services:<br />

• 24-hours, 7-days a week 1-800 customer hotline.<br />

• New equipment training.<br />

• Periodic refresher training for troops rotating into<br />

new units.<br />

• Warranty service and replacement parts as required.<br />

• Periodic maintenance and service on all DRASH<br />

equipment, shelters, trailers, generator sets,<br />

heaters, power distribution units and Environmental<br />

Control Units.<br />

• Emergency maintenance and service on all<br />

DRASH equipment.<br />

• Onsite field support during training exercises.<br />

• Onsite field support for deployments to overseas<br />

locations.<br />

• Most spare and replacement parts shipped within<br />

24 hours.<br />

9

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