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The Future of Banking-andhrabank-nov4-04.pdf - IDRBT

The Future of Banking-andhrabank-nov4-04.pdf - IDRBT

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RBI and Customer Service…(1)<br />

Dissemination <strong>of</strong> information<br />

<strong>The</strong> RBI website<br />

Multiple Delivery Channels<br />

Coin & Note Dispensing Machines<br />

For the general public<br />

Interactive Voice Response System<br />

For banks and financial institutions<br />

Web server<br />

For government customers<br />

On the anvil….<br />

A secured web server<br />

SFMS/email based communication<br />

with customers<br />

INSTITUTE FOR DEVELOPMENT AND<br />

RESEARCH IN BANKING TECHNOLOGY<br />

November 4, 2004<br />

Vepa Kamesam, Chairman <strong>IDRBT</strong>

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