Technology â The Core Service Differentiator for The ... - IDRBT

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Issues with Customers Not only employees, there are problems for customers too when a new technology arrives… The major challenges – • Comfort levels • Security and trust issues • Convenience factor • Getting rid of myths • Migration from existing to new systems • Changing the habits INSTITUTE FOR DEVELOPMENT AND RESEARCH IN BANKING TECHNOLOGY October 9, 2004 Vepa Kamesam, Chairman IDRBT
Technology Acquisition Inappropriate technology purchases can be the root of all problems… The Bank management has to: • Give thought to the utilization rate • Avoid “knee-jerk” reactions (“they have done it…I should also do it”) • Be impartial in technology decisions (“I like that technology…I want it”) • Understand where the solution will fit AND where it won’t! • Assess the strengths & weakness of solution • And seek answer to “are we ready for it?” INSTITUTE FOR DEVELOPMENT AND RESEARCH IN BANKING TECHNOLOGY October 9, 2004 Vepa Kamesam, Chairman IDRBT
Page 1 and 2: Technology - The Core Service Diffe
Page 3 and 4: Innovative Risk Management Complex
Page 5 and 6: Focus aspects of Commercial Banking
Page 7 and 8: Technology - A Differentiator Techn
Page 9 and 10: How Long a Differentiator? Then….
Page 11 and 12: The Human Interface Technology mean
Page 13: Elements in People Issues Choosing
Page 17 and 18: Technology and Central Banks Techno
Page 19 and 20: Regulation and Supervision - The Ch
Page 21 and 22: Currency Management and Technology
Page 23 and 24: Technology & Monetary The Opportuni
Page 25 and 26: NEFT NFS/IBPG CFMS PKI-based Securi
Page 27 and 28: JAMMU CHANDIGARH IN FIN ET Le a se
Page 29 and 30: Structured Financial Messaging Syst
Page 31 and 32: IDRBT CA Physical Infrastructure Ti
Page 33 and 34: RBI Initiatives in Payment and Sett
Page 35 and 36: RTGS Scenario 87 banks have impleme
Page 37 and 38: Centralised Funds Management System
Page 39 and 40: RBI Initiatives in Payment and Sett
Page 41 and 42: Smart Cards - The Future Multi-appl
Page 43 and 44: RBI itself uses Technology for diff
Page 45 and 46: RBI and Customer Service...(2) Impr
Page 47 and 48: Issues in Implementation “Less th
Page 49 and 50: The pre-requisites for Technology P
Page 51 and 52: Need for Training All these develop
Page 53 and 54: Monetary Policy - The Challenge (1)
Page 55: Monetary Policy - The Opportunity T

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