2020 VISION

ISS Invitation
Copenhagen, 2012
2020 VISION
Do you want to know what the future of Facility Management
(FM) has to offer? Then join four key industry experts who
will share their vision of future scenarios for FM industry at an
exclusive session at the ISS head office in Copenhagen.
Want to know what the future of FM will bring?
The next decade is likely to be as turbulent and unpredictable as this one,
presenting new challenges and opportunities for our society, our industry and our
customers. Maintaining a competitive edge in the future marketplace will require
vigilance, imagination and the willingness to take decisive action.
The 2020 Vision
The 2020 Vision presents four scenarios of the future, which constitute a future
map. Each of these visions poses its own opportunities and challenges for the
global FM industry. At the seminar ‘2020 Vision – scenarios for the future of the
Global FM industry’ you will be introduced to the four scenarios, and a panel will
discuss which of the scenarios they see as most likely to occur.
This is your chance to have an exclusive day with four key industry experts who will
share their view of the future. You will, of course, also have a chance to discuss this
vision with other participants during a unique dinner at the ISS restaurant at the
head office.
Time & date
The seminar and dinner will take place at the ISS global head office in Copenhagen
on 23 May. The seminar will start at 10.15 and be followed by lunch at ISS.
Registration
In order to register for this exclusive event, please contact your local ISS
representative or send an email to marketing@group.issworld.com. As there are
only a limited number of seats to this event, the tickets are handed out on a firstcome,
first-served basis.

ISS Invitation
Copenhagen
Seminar
At the ‘2020 Vision – scenarios for the future of the Global FM industry’ seminar,
ISS will present a study on the future of FM. The study has been made in
collaboration with CIFS (Copenhagen Institute for Futures Studies). At the seminar,
four key industry experts will share their view of the future of FM.
Wednesday 23 May
9.45 - 10.15 Arrival and registration
10.15 - 11.00 Presentation of 2020 Vision /Peter Ankerstjerne, Head of ISS
Group Marketing
11.00 - 12.00 Panel discussions on the future of FM with:
12.00 - 12.30 Lunch at ISS.
- Professor Kathy Roper: IFMA (International Facility
Management Association) Fellow; Associate Professor of and
Chairman Integrated Facility Management, Georgia Institute
of Technology; 2011–12 Chair, IFMA Board of Directors
- Stephen Ballesty: Director and Head of Advisory at Rider
Levett Bucknall; immediate past Chairman, IFMA Foundation
- Thomas Mitchell: Managing Director, Facilities Management
Consulting Services, Booz | Allen | Hamilton; past Chairman,
IFMA Board of Directors
- Stan Mitchell: CEO, Key Facilities Management International;
past Chairman, GlobalFM; past Chairman, BIFM (British
Institute of Facilities Management)
Facilitators:
- Peter Ankerstjerne, Head of ISS Group Marketing
- Andrew Price, Group Senior Vice President – Head of ISS
Global Corporate Clients
12.30 End (optional departure for Sony Mobile Communication tour
to Lund, Sweden – separate invitation and registration by EFMC)
Address:
ISS World Services A/S
Bredgade 30
DK-1260 Copenhagen
www.issworld.com