WTACS WidebAnd CommuniCATionS - Harris RF Communications ...
WTACS WidebAnd CommuniCATionS - Harris RF Communications ...
WTACS WidebAnd CommuniCATionS - Harris RF Communications ...
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<strong>WTACS</strong> Wideband communications<br />
A <strong>Communications</strong> System for Wideband Tactical Area Coverage
The <strong>RF</strong>-7800W High Capacity Line-of-Sight (HCLOS)<br />
microwave radio is equipped with advanced<br />
security and adaptive waveform capabilities,<br />
and its inherent portability makes it suitable<br />
for mobile and tactical deployments
Packaged Systems<br />
<strong>Harris</strong> Corporation provides a simpler approach<br />
to C4ISR systems procurement<br />
Today’s battlefield is highly mobile, and the proliferation<br />
of intelligence, surveillance, and situational awareness<br />
systems requires the radio network to move large amounts<br />
of data. Increased mobility and the need to transmit this data<br />
are challenging requirements for a robust Command, Control,<br />
<strong>Communications</strong>, and Computers (C4) system. The Wideband<br />
Tactical Area <strong>Communications</strong> System (<strong>WTACS</strong>) is <strong>Harris</strong>’s answer<br />
to that challenge.<br />
Procuring a complex C4 system is usually no easy matter. Too<br />
often customers spend substantial time and resources, only to<br />
find themselves behind schedule and over budget, with a system<br />
that does not meet their requirements. <strong>Harris</strong> Corporation’s new,<br />
simplified approach to C4ISR* systems procurement uses preengineered<br />
system configurations that provide fast, cost-effective<br />
solutions to today’s most critical operational needs, such as<br />
wideband area networking.<br />
Instead of designing a unique system for every customer, <strong>Harris</strong><br />
has developed a comprehensive family of preconfigured systems.<br />
Each system is fully integrated and includes everything from<br />
equipment, cables, and software to manuals, training, and<br />
installation. Every system has undergone extensive testing and<br />
can be relied upon to meet its objectives.<br />
This executive summary describes the capabilities and benefits of<br />
the <strong>Harris</strong> <strong>WTACS</strong> system and the advantages of our packaged<br />
C4ISR system solutions:<br />
l Low Risk – Field proven and comprehensively tested systems<br />
l Fast Delivery – Complete systems can be delivered in a matter<br />
of months to meet urgent operational needs by eliminating<br />
long system definition and development phases<br />
l Cost-Effectiveness – Customers’ development costs are<br />
minimized<br />
l Simplified Procurement – Systems can be purchased as offthe-shelf<br />
items<br />
l Phased Implementation – Packaged systems form building<br />
blocks that enable the acquisition of capability in a spiral<br />
fashion, protecting current investment and supporting future<br />
goals<br />
l Flexibility – Packaged systems are readily customized and<br />
integrated with in-country partners<br />
All this from <strong>Harris</strong>, a company with over 50 years of largescale<br />
international communications systems experience, the most<br />
comprehensive range of tactical communications products, and<br />
world-class systems engineering and integration capabilities.<br />
*C4ISR = Command, Control, <strong>Communications</strong>, Computers,<br />
Intelligence, Surveillance, and Reconnaissance<br />
Contact <strong>Harris</strong> now to discuss your C4ISR systems needs:<br />
www.harris.com/systems<br />
1
the operational challenge<br />
Rapidly establishing a secure communications<br />
backbone over a wide area<br />
Ready access to data, especially video, has become a<br />
mainstay of our modern lives, and militaries are now<br />
seeing the benefits of exchanging data within the tactical<br />
environment. This data sharing enables commanders to make<br />
better informed decisions and permits soldiers to remain up-todate<br />
with the latest developments in situational awareness (SA).<br />
Mission execution and soldier safety are both improved by the<br />
timely dissemination of command and control information. Just as<br />
threats are often able to coordinate activities across wide areas<br />
using the commercial communications infrastructure, militaries<br />
and homeland defense personnel must be able to provide the<br />
same capability in regions with and without a commercial<br />
infrastructure.<br />
Such exponentially increasing data usage—in addition to the<br />
ongoing need for secure voice communications across a wide<br />
area—places huge demands upon the deployed backbone<br />
communications infrastructure. Without a high bandwidth<br />
backbone, video data is difficult—if not impossible—to<br />
disseminate in real or near-real time. Its value as a decision and<br />
planning aid is then greatly diminished.<br />
Commanders need the ability to receive, disseminate, and control<br />
large amounts of data in real-time on a dynamic battlefield.<br />
A system supporting high-bandwidth data links that are easily<br />
deployed at both high and low echelons is required.<br />
The <strong>Harris</strong> Wideband Tactical Area <strong>Communications</strong> System<br />
(<strong>WTACS</strong>) is a packaged system that provides a secure and robust<br />
communications network optimized for armed forces covering<br />
a large area. A pre-engineered, integrated system solution,<br />
it provides real-time voice, data, and video from the local brigade<br />
commander all the way to Corps Headquarters, for improved<br />
mission planning and execution. Situational awareness data such<br />
as the common operational picture (COP) can be sent back down<br />
to deployed troops to increase their efficiency and safety. The<br />
system also can provide a vital communications link to and from<br />
other assets, such as mobile military hospitals.<br />
A cost-effective system solution, <strong>WTACS</strong> implements a flexible<br />
architecture that allows for rapid deployment in a specific region,<br />
and it can easily be scaled up or down (e.g., for a division<br />
deployment), depending on a customer’s requirements. The<br />
Wideband Tactical Area <strong>Communications</strong> System can be used<br />
across the breadth of scenarios that a government or armed<br />
service might face where high-data rate, low-latency, real-time<br />
communication over a wide area is crucial to successful and safe<br />
mission execution.<br />
<strong>WTACS</strong> is designed to operate in a dynamic, or mobile,<br />
environment where headquarters elements can move or “jump”<br />
at a moment’s notice. <strong>WTACS</strong> nodes are typically housed in<br />
vehicle-mounted shelters and deployed at or near Tactical<br />
Operations Centers (TOC). These nodes allow headquarters to<br />
transmit large amounts of data over great distances. Maneuver<br />
units are tied into the wideband network by connecting existing<br />
combat net radios into the Trunk and Access nodes of the <strong>WTACS</strong>.
<strong>WTACS</strong> nodes are typically deployed<br />
in vehicles for rapid emplacement<br />
The <strong>Harris</strong> <strong>WTACS</strong> system provides commanders:<br />
l Real-Time Situational Awareness – Soldiers in the field can<br />
access situational awareness data in real time, enhancing their<br />
fighting capabilities and reducing fratricide<br />
l Real-Time Command and Control — The system enables<br />
real-time video dissemination because our broadband data<br />
radios support a higher resolution and frame rate; this provides<br />
for timely command and control<br />
l Video Communication – User-to-user anywhere on<br />
the network<br />
l Mobility and Rapid Deployment – The system is easily<br />
transportable and can be rapidly emplaced where no existing<br />
communications infrastructure is present<br />
l Existing Capability – The <strong>WTACS</strong> system is available now<br />
l A System that is Scalable – From a regional to a countrywide<br />
system; based on an IP backbone system, it can easily<br />
be expanded as needed<br />
<strong>WTACS</strong> nodes are often located in or<br />
near Tactical Operations Centers<br />
or other movable assets, such as<br />
mobile military hospitals<br />
3
solution overview<br />
<strong>WTACS</strong> enables quick establishment of a<br />
high-capacity backbone<br />
<strong>Harris</strong> <strong>RF</strong>CD is proud to offer the Wideband Tactical Area<br />
<strong>Communications</strong> System. It utilizes the strength of our<br />
Falcon III ® products to facilitate high-bandwidth command<br />
and control communications across a wide area. Consider these<br />
typical applications:<br />
l A corps-sized maneuver element has been tasked with<br />
establishing security in a large tribal area with little<br />
infrastructure and incursions by threat forces. <strong>WTACS</strong> Trunk,<br />
Access and Radio nodes are deployed with the headquarters<br />
elements and Extension nodes are pre-positioned to extend<br />
range and overcome terrain obstacles. This ensures high<br />
bandwidth command and control as the brigades are deployed<br />
into the area of operations.<br />
l A task force is needed in a remote location to patrol for<br />
insurgents and to secure the area. <strong>Communications</strong> vehicles<br />
with <strong>WTACS</strong> equipment can be immediately deployed to<br />
provide backbone communications for the deployed element of<br />
the task force.<br />
l A large-scale disaster (hurricane, earthquake, etc.) has<br />
occurred, and the existing commercial and public safety<br />
communications infrastructure has been destroyed. A military<br />
task force needs to be rapidly deployed by land, sea, or air to<br />
assist civilian authorities. <strong>WTACS</strong> nodes can be transported into<br />
the disaster area and deployed to provide a communications<br />
infrastructure for coordination and transmission of damage<br />
assessment video. An Extension node can provide a connection<br />
to the remaining commercial network infrastructure so this<br />
data can flow to the national authorities.<br />
Key Benefits of the <strong>Harris</strong> Solution:<br />
l High-Speed Voice, Data and Video – From any user on<br />
the net to any other user, either on a tactical radio or over<br />
the IP network<br />
l Integrated Situational Awareness – To show country- or<br />
region-wide common operational picture (COP) to all users on<br />
the network<br />
l Industry Standard Interfaces – IP-based tactical networking<br />
extends the distribution of data and command and control to<br />
any echelon<br />
l Simple Network Management – An intuitive graphical user<br />
interface is used for monitoring the network‘s status and for<br />
managing and controlling its operation<br />
l Deployability – The system can be transported to remote<br />
locations by land, sea, or air
<strong>WTACS</strong> is designed to be deployed with<br />
mobile headquarters elements<br />
5
low-risk solution<br />
<strong>WTACS</strong> system equipment is ready for delivery<br />
A<br />
standard <strong>WTACS</strong> system is suitable for the deployment<br />
of a corps-sized element organized with two divisions<br />
(and three brigades per division). The system includes the<br />
following communications nodes:<br />
l Two Trunk nodes<br />
l Four Extension nodes<br />
l Twelve Access nodes<br />
l Twenty-four Radio nodes<br />
This configuration is very flexible, as additional equipment sets<br />
can be provided at each echelon, depending on organizational<br />
and mission needs. Additional nodes also can be integrated into<br />
the system, either at purchase or as a subsequent upgrade.<br />
The standard system can be delivered within six months. As<br />
shown on the facing page, delivery is gated by the availability<br />
of long-lead procurement items. If customization is required, a<br />
more typical schedule would call for delivery within six to nine<br />
months. <strong>Harris</strong> will work with every customer to provide them<br />
with the appropriate system, without the need for long hardware<br />
or software development cycles.<br />
Typical customizations include changes in the type and/or<br />
number of nodes. The <strong>WTACS</strong> system also can be provided with<br />
a network-based video recorder to capture all network video<br />
streams and store them at a central operations center. The video<br />
can be archived for later retrieval, and multiple users can access<br />
the video archive (or live video streams) from the server.<br />
Our ability to readily customize the packaged system is due to<br />
three factors:<br />
l Systems Expertise: <strong>Harris</strong> has extensive experience<br />
developing custom system solutions that utilize “best in class”<br />
products.<br />
l Open Architecture: The data is converted to IP packets as<br />
soon as possible for seamless delivery over a variety of <strong>Harris</strong><br />
and commercial systems, eliminating “stovepipes.”<br />
l Use of Standard Interfaces: Standard interfaces are used<br />
to support the widest variety of products and to ensure that<br />
upgrades and product improvements can be readily inserted.<br />
As with all of the <strong>Harris</strong> packaged system offerings, the <strong>WTACS</strong><br />
System can be easily incorporated into the <strong>Harris</strong> Integrated<br />
Tactical Area <strong>Communications</strong> System (ITACS), which is an<br />
IP-based suite of communications vehicles, shelters, and<br />
equipment. ITACS links the soldiers and commanders at the<br />
tactical edge to commanders at all levels of the organization.
3<br />
1 2 MONTHS<br />
Kit<br />
Integration<br />
10 days<br />
Shipping<br />
10 days<br />
Order<br />
Received<br />
Equipment<br />
Procurement<br />
60 days<br />
Kit<br />
Integration<br />
15 days<br />
Acceptance<br />
Testing<br />
15 days<br />
Installation<br />
5 days<br />
Training<br />
5 days<br />
Delivery<br />
Complete<br />
4<br />
1 2 3 MONTHS<br />
Shipping<br />
10 days<br />
Site<br />
Acceptance<br />
Testing<br />
10 days<br />
Order<br />
Received<br />
Equipment<br />
Procurement<br />
2 months<br />
Equipment<br />
Integration<br />
1 month<br />
Acceptance<br />
Testing<br />
1 month<br />
Shipping<br />
1 month<br />
Delivery<br />
Complete<br />
6<br />
1 2 3 4 5 MONTHS<br />
Typical Six-Month Delivery Schedule<br />
Low-Risk System Characteristics:<br />
l Pre-engineered system implementation<br />
l Integration risks are eliminated<br />
l Standard interfaces and protocols ease incorporation Equipment of future enhancements<br />
Procurement<br />
l Leverages <strong>Harris</strong> Falcon III ® radio technology 60 days<br />
Kit<br />
Order<br />
Integration<br />
15 days<br />
Received l Expandable, accommodating new teams and echelons, as required<br />
l 6-9 months delivery, depending on modifications<br />
Acceptance<br />
Testing<br />
15 days<br />
Installation<br />
10 days<br />
Training<br />
1 month<br />
Training<br />
5 days<br />
4<br />
1 2 3 MONTHS<br />
Delivery<br />
Complete<br />
Shipping<br />
Site<br />
Acceptance<br />
7
System Description<br />
The <strong>WTACS</strong> layered architecture<br />
supports plug-and-play<br />
radio operation<br />
CORPS TACTICAL<br />
The Wideband Tactical Area <strong>Communications</strong> System (<strong>WTACS</strong>)<br />
architecture supports high-speed communications, connecting<br />
deployed commanders and national command authorities into a<br />
seamless, adaptive network.<br />
<strong>WTACS</strong> implements a high-speed voice and data backbone utilizing the<br />
<strong>Harris</strong> <strong>RF</strong>-7800W High Capacity Line-of-Sight (HCLOS) radio. Combat Net<br />
Radios such as the <strong>Harris</strong> <strong>RF</strong>-7800M Multiband Networking Radios can be<br />
connected to the <strong>WTACS</strong> backbone at Access nodes. This allows data from<br />
mobile forces to be disseminated across the backbone as appropriate. The<br />
standard <strong>WTACS</strong> system includes Trunk, Extension, Access, and Radio nodes,<br />
as described below.<br />
National<br />
<strong>Communications</strong><br />
Infrastructure<br />
Tactical Fiber<br />
HCLOS<br />
Trunk Node<br />
Extension Node<br />
Access Node<br />
Radio Node<br />
CORPS AUX HQ<br />
T TRUNK NODES (QTY: 2)<br />
Trunk nodes are large central nodes that are able to connect to<br />
the other nodes (Extension, Access, and Radio), as well as to other<br />
assets—such as national telephone and network infrastructures—<br />
via tactical fiber, Ethernet or E1. The Trunk node will typically be<br />
deployed at corps level as a redundant pair: one forward and one rear.<br />
The Trunk node includes the following major equipment:<br />
EQUIPMENT<br />
Fiber Optic Patch Panel<br />
Media Converter<br />
E1-SM Fiber Interface<br />
PoE Switch<br />
IP Router<br />
TDM-over-IP<br />
Call Manager<br />
KVM Pullout<br />
Network Management Server<br />
Vehicle Signal Entry Panel SEP<br />
Tactical Fiber, 500 meters<br />
CAPABILITIES<br />
l Shelter mounted, IP-based switch<br />
and service node<br />
l Routes voice, data, and video<br />
among up to 10 tactical<br />
fiber links<br />
l Provides service for 200<br />
(upgradable to 1,000) phone lines<br />
l Supports legacy telecom voice<br />
circuits passed over the IP<br />
network<br />
l Provides access to existing<br />
commercial network<br />
X EXTENSION NODES (QTY: 4)<br />
Extension nodes are designed to extend the Tactical Wide Area<br />
Network (TWAN), and thus expand coverage. The Extension node<br />
provides up to eight tactical fiber links to extend radio links and<br />
provide service points for forward-deploying units. As units move<br />
forward, they can plug in—either via a direct fiber or remote radio<br />
link—and access the network and services. The integrated IP routing<br />
capabilities of the Extension nodes provide survivable and redundant<br />
path capabilities. When deployed in a mesh network topology, creating<br />
multiple paths, the loss of a single path does not adversely affect<br />
mission capability. Traffic can be re-routed around the lost link, or<br />
node, and still provide the necessary access to the commanders in the<br />
field. Each Extension node includes:<br />
EQUIPMENT<br />
Fiber Optic Patch Panel<br />
10-Slot Media Converter<br />
PoE Switch<br />
IP Router<br />
Vehicle Signal Entry Panel SEP<br />
12U Rack<br />
Tactical Fiber, 500 meters<br />
<strong>RF</strong>-7600P-WB001 Wideband Tactical Ar<br />
CAPABILITIES<br />
l Shelter mounted, IP-based switch<br />
l Routes voice, data, and video<br />
among up to 8 tactical fiber links<br />
l Provides clean, redundant,<br />
survivable power via wide-range<br />
AC or DC
EXAMPLE DEPLOYMENT<br />
DIVISION HQ<br />
HQ<br />
35 km+<br />
50 Mbps +<br />
DIVISION AUX HQ<br />
BRIGADE HQ<br />
ea <strong>Communications</strong> System Equipment<br />
A ACCESS NODES (QTY: 12)<br />
Access nodes provide headquarters and user access (client access)<br />
to the <strong>WTACS</strong> system. They are transit-cased subsystems designed<br />
to be linked via tactical single-mode fiber to other network<br />
assets such as Trunk or Radio nodes; this allows for kilometers<br />
of remotablity.<br />
Unlike Trunk nodes, Access nodes are deployed throughout the<br />
area, typically at each headquarters and headquarters element,<br />
and provide local network and phone access as well as interfaces<br />
for legacy telecom assets.<br />
Access nodes include the following equipment:<br />
EQUIPMENT<br />
Network Switch<br />
Ethernet Interface<br />
Telephone Interface<br />
E-1 TDM Interface<br />
Tactical Fiber Interface<br />
Tactical Fiber, 500 meters<br />
CAPABILITIES<br />
l Rugged, quickly deployable,<br />
transit-cased system<br />
l Provides command post and<br />
headquarters with C2/C4ISR<br />
access to the tactical network<br />
R RADIO NODES (QTY: 24)<br />
Radio nodes are the terrestrial wireless links which form the<br />
backbone of the TWAN. The Radio node is a quickly-deployable,<br />
transit-cased subsystem based on the <strong>RF</strong>-7800W HCLOS radio,<br />
operating in the 4.4 to 5.0 GHz range. In good line-of-sight<br />
conditions, the Radio node is easily capable of providing 35 km<br />
or more of high-bandwidth throughput with aggregate data rates<br />
exceeding 50 Mbps. If additional transmission range is required, an<br />
optional power amplifier is available.<br />
The entire node can be powered via wide-range AC or DC sources.<br />
Masts and antennas can be ideally placed while maintaining the<br />
security of the node assets, as the radio can be remotely operated<br />
over two kilometers of tactical single-mode fiber. An auto-aligning<br />
antenna is also available. Each Radio node includes:<br />
EQUIPMENT<br />
<strong>RF</strong>-7800W HCLOS Radio<br />
<strong>RF</strong>-7800W-NIU Network<br />
Interface Unit<br />
<strong>RF</strong>-7800W-CLAAS Automated<br />
Antenna Alignment System<br />
(Optional)<br />
<strong>RF</strong>-7800W-PA440 Power Amplifier<br />
(Optional)<br />
CAPABILITIES<br />
l Rugged, remotable, low power,<br />
high capacity line-of-sight radio<br />
package<br />
l Provides IP digital data<br />
communications at rates<br />
exceeding 50 Mbps and ranges<br />
exceeding 35 km<br />
9
ENABLING TECHNOLOGIES<br />
Wideband tactical radios provide simultaneous<br />
voice, video, and situational awareness<br />
High Capacity Line-of-Sight Radio<br />
The <strong>Harris</strong> <strong>RF</strong>-7800W High Capacity Line-of-Sight (HCLOS) radio<br />
is a new generation microwave radio. Its small size and weight<br />
(2.5 kg / 5.5 lbs) make it ideal for tactical deployments to the<br />
company level, where traditional, heavy microwave and relay<br />
systems have been too cumbersome to be useful. The <strong>RF</strong>-7800W<br />
is a truly IP-based platform, allowing any IP application to utilize<br />
its broadband speed and connectivity. Its open architecture allows<br />
users to easily switch from point-to-point (PTP) or point-tomultipoint<br />
(PMP) deployments with minor configuration changes.<br />
Extending Internet service and broadband connectivity to the<br />
company level enables forward commanders to make better<br />
tactical decisions. It allows them to access the information they<br />
need—when they need it.<br />
Network Interface Unit<br />
The <strong>Harris</strong> <strong>RF</strong>-7800W-IU100 Network Interface Unit (NIU) can<br />
provide the power requirements and meet the interface needs<br />
of one or two HCLOS radio units. With wide-range AC and<br />
DC voltage inputs, the NIU supports radio deployment to<br />
any location.<br />
To deploy critical, high-capacity IP networks as quickly as possible,<br />
the NIU has integrated signal strength displays for two HCLOS<br />
radios, which facilitates antenna aiming. Front panel access for<br />
LAN connections allows immediate interface to wired networks.<br />
The NIU supports point-to-point radio, point-to-multipoint radio,<br />
or retransmission configurations with simple toggle switch<br />
selection.<br />
The <strong>RF</strong>-7800W-IU100 is designed for both fixed and mobile<br />
environments, and is available with rack, transit case, or shock<br />
mounts, as needed.<br />
The <strong>RF</strong>-7800W is a secure, High Capacity Line-of-Sight (HCLOS)<br />
microwave radio<br />
The <strong>RF</strong>-7800W-IU100 Network Interface Unit provides the power<br />
and interface requirements of the HCLOS radios
High Capacity Line-of-Sight Radio (HCLOS) <strong>RF</strong>-7800W<br />
Features<br />
Nato Band IV Frequency<br />
Operation<br />
Two Configurable Operating<br />
Modes<br />
High Data Rates<br />
Spectrum Flexibility<br />
Security<br />
Military-Grade Technology<br />
Benefits<br />
Allows for NATO and Public Safety interoperability by supporting the full NATO<br />
Band IV (4.4 - 5.0 GHz) as well as the Public Safety Band (4.94 - 4.99 GHz)<br />
Supports IP traffic by implementing both point-to-point (PTP) and<br />
point-to-multipoint (PMP) modes of operation<br />
Supports high data rate applications such as video transfer by enabling<br />
80 Mbps (PTP) and 40 Mbps (PMP) aggregate, on-air data rates<br />
Flexible frequency and spectrum management including channel bandwidths of<br />
5, 10, 20, and 40 MHz (PTP only) with a channel step size of 1 MHz<br />
Supports secure communications by implementing FIPS 197 Approved<br />
256-bit AES data encryption, as well as FIPS 140-2 Level 2 certification<br />
Designed for reliable use in the harshest outdoor conditions<br />
Network Interface Unit (NIU) <strong>RF</strong>-7800W-IU100<br />
Features<br />
AC and DC Power Inputs<br />
Front Panel Connections<br />
Benefits<br />
Support for 120V AC, 240V AC, and DC input enables deployment in a wide<br />
variety of environments<br />
Allows the system operator to quickly connect and configure the system<br />
11
service offering<br />
After-sales service supports mission-critical<br />
systems worldwide<br />
<strong>Harris</strong> has earned a worldwide reputation as the low-risk<br />
vendor of choice for tactical radios and systems. The<br />
<strong>WTACS</strong> system leverages the program management<br />
principles and practices used in our custom development<br />
programs. Our responsive program management team and<br />
customer service organization will deliver and support a highly<br />
capable wideband communications system.<br />
An agile manufacturing process allows <strong>Harris</strong> to modify the<br />
build schedule and adapt our factory’s output to meet customer<br />
demands, providing accelerated delivery when required. The <strong>Harris</strong><br />
factory is one of the highest-volume defense communications<br />
manufacturing facilities in the world. <strong>Harris</strong> has the commitment<br />
and capability to deliver, with 99 percent of our international<br />
programs rated by our customers as either meeting or exceeding<br />
expectations.<br />
Unlike many other companies, <strong>Harris</strong> has “boots on the ground”<br />
experience, supporting our products from initial fielding to<br />
obsolescence. <strong>Harris</strong> still provides support to our customers<br />
for systems which have been deployed for over 20 years. The<br />
company is absolutely committed to customer satisfaction—and<br />
that is why our customers rate <strong>Harris</strong> an average of two times<br />
higher than our nearest competitor in our annual customer<br />
satisfaction survey.<br />
<strong>Harris</strong> has extensive experience in providing logistics and<br />
sustainment support throughout the world and is a proven<br />
provider of advanced radio, sensor, and integrated systems to<br />
customers in over 150 countries. <strong>Harris</strong> has developed highly<br />
successful processes for fielding, maintaining, supporting,<br />
repairing, and upgrading equipment, no matter where it is<br />
deployed in the world.<br />
Many employees in our product and technical service departments<br />
have prior military experience, and establish a close, personal bond<br />
with our customers. In addition to this personal level of support, we<br />
have two highly successful formal channels which include classic<br />
telephone and email support as well as web-based services. Our<br />
Premier website (https://premier.harris.com/rfcomm/) offers<br />
customized access to:<br />
l Computer-based training courses<br />
l Manuals<br />
l Frequently asked questions<br />
l Department contact information<br />
l Application notes<br />
l Purchase of accessories and ancillaries<br />
Additional capabilities include:<br />
l Downloading and tracking software upgrades<br />
l Warranty and maintenance support, including receiving RMA<br />
numbers and tracking status of returned goods<br />
System training is another important consideration. If the user<br />
cannot adequately deploy and operate the system, it will likely sit<br />
on a shelf or in a warehouse, unused.<br />
<strong>Harris</strong> trains approximately 5,000 students per year on the<br />
installation, operation, and maintenance of our equipment and<br />
systems. This training occurs in formal classrooms at <strong>Harris</strong><br />
facilities, at customer locations, and in the field. Our students (our<br />
customers) routinely rate the training they receive as “meeting or<br />
exceeding expectations.”
The <strong>Harris</strong> <strong>WTACS</strong> system provides economic<br />
benefits over its entire life cycle:<br />
Low Risk – Our customer knowledge, program management,<br />
technical expertise, and world-class customer support serve to<br />
reduce fielding risk.<br />
High Performance – The open architecture design allows<br />
the <strong>Harris</strong> <strong>WTACS</strong> system solution to capitalize on technology<br />
refresh of components, enabling customers to maximize the value<br />
of their investments over an extended time period.<br />
System Sustainment and Supportability – Sustainment issues<br />
are reduced by the use of rugged military equipment (with existing<br />
training and ILS packages) and the availability<br />
of <strong>Harris</strong> field service representatives.<br />
Life-cycle costs are reduced by:<br />
l Use of common equipment and software applications<br />
l 24/7 support capabilities<br />
l Available in-country training and training material<br />
l Common equipment interfaces and programming<br />
l Availability of installation and maintenance by in-country<br />
partners<br />
l Availability of extended warranties beyond the standard<br />
12 months<br />
l Low-cost upgrade paths<br />
13
proven performance<br />
<strong>Harris</strong> supplies and services products in over<br />
150 countries worldwide<br />
Millions of people and hundreds of government agencies<br />
throughout the world rely on assured communications ®<br />
solutions from <strong>Harris</strong> to deliver critical information to the<br />
right place at the right time. They know there is too much riding<br />
on the outcome to risk anything less. What sets <strong>Harris</strong> apart is our<br />
depth of expertise, breadth of experience, and focus on providing<br />
the most advanced products, systems, and services that meet or<br />
exceed the requirements of our customers.<br />
<strong>Harris</strong> is one of the only companies in the world specializing in<br />
advanced technology for capturing, aggregating, distributing,<br />
and analyzing the full breadth of modern communications media,<br />
including voice, data, video, and imaging. We use this unique<br />
capability to provide systems and networks for customers in<br />
defense, intelligence, government, public safety, healthcare,<br />
broadcast, and energy markets.<br />
<strong>Harris</strong> <strong>RF</strong> <strong>Communications</strong> Division (<strong>RF</strong>CD) is the leading supplier<br />
of tactical, secure voice and data communications products,<br />
systems, and networks to military, government, and commercial<br />
organizations worldwide. Over 50 years of international<br />
experience is leveraged into the design and deployment of <strong>Harris</strong><br />
<strong>RF</strong>CD’s packaged C4ISR system solutions.<br />
The <strong>WTACS</strong> system is one more example of <strong>Harris</strong> responding to<br />
the needs of its customers.<br />
<strong>Harris</strong> has internationally<br />
acclaimed products which<br />
have left everyone else in<br />
the dust. l International Customer<br />
I firmly believe that <strong>Harris</strong> <strong>RF</strong><br />
<strong>Communications</strong> really listens<br />
to their customer base and lives<br />
by the creed: the customer is<br />
king. I truly feel that sense of<br />
partnership with <strong>Harris</strong>, and<br />
I’ve been dealing with <strong>Harris</strong><br />
for years now. l NATO Staff Member
Always connected. Never alone.<br />
<strong>RF</strong>CD Headquarters and Manufacturing<br />
Regional Hubs<br />
<strong>Harris</strong> Offices<br />
<strong>Harris</strong> Partners<br />
<strong>Harris</strong> Falcon ® Customers<br />
Our proven solutions provide:<br />
l Voice, data, and video where it’s needed, when it’s needed<br />
l Cost effectiveness over the life cycle of the system<br />
• No long, costly development cycle<br />
• Unsurpassed in-country support during and after delivery<br />
l Scalability and growth options<br />
l Configurable solution sets<br />
l On-time delivery of quality systems<br />
15
the harris difference<br />
As your partner, <strong>Harris</strong> is committed to your success<br />
<strong>Harris</strong> Corporation welcomes the opportunity to discuss the<br />
<strong>WTACS</strong> system in more detail, and how it can be applied<br />
to your missions and applications.<br />
We believe that our packaged systems provide a significant value<br />
to you, our customer, in the following ways:<br />
l The systems are available now, eliminating long and expensive<br />
development and procurement cycles.<br />
l The use of the latest wideband Falcon III ® tactical radios<br />
supports new operational capabilities, such as live tactical<br />
video and situational awareness, that have not previously<br />
been possible.<br />
l Falcon III software-defined radio technology uses open<br />
architectures and standard interfaces, allowing the system to<br />
incorporate new capabilities and stave off obsolescence.<br />
l Pre-engineered system designs emphasize commonality of<br />
equipment and resources to reduce life-cycle sustainment costs<br />
such as training, sparing, and maintenance.<br />
l <strong>Harris</strong> systems engineers and in-country partners can readily<br />
customize the solution, as required.<br />
l The systems are supported by our world-class customer service<br />
organization that operates in every part of the world and is<br />
second to none.<br />
<strong>Harris</strong> Corporation is a $5 billion (USD) international<br />
communications systems company serving government and<br />
commercial markets in more than 150 countries. We are confident<br />
that our packaged C4ISR system solutions represent the best<br />
value with the lowest schedule, cost, and technical risks for<br />
meeting your complex operational challenges.<br />
Our solutions leverage:<br />
l Falcon III ® wideband radio technology<br />
l Open standards and interfaces<br />
l Focused program teams<br />
l Over 50 years experience providing state-of-the-art<br />
military systems<br />
l Product service teams that deploy to our customer<br />
l Over 7,000 engineers and scientists throughout the<br />
corporation
A secure communications link—anytime, anywhere<br />
17
<strong>RF</strong> <strong>Communications</strong> Division | 1680 University Avenue | Rochester, NY USA 14610<br />
www.harris.com | 1-800-4-HARRIS | Telephone 585-244-5830<br />
This information was approved for publishing per the ITAR as “Basic Marketing Information of Defense Articles” or as “Advertising Printed Matter” per the EAR.<br />
Specifications are subject to change without notice. © 2011 <strong>Harris</strong> Corporation 3/11 ES-102A