Services - Warp Systems
Services - Warp Systems
Services - Warp Systems
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Business & Premium Service<br />
Competes head on with Moto<br />
Business for high volume<br />
Premium> 500 units<br />
Demanding SLA<br />
COVERAGE WARRANTY BASIC BUSINESS PREMIUM Warranty Bronze Silver Gold<br />
MANAGED SERVICE<br />
Call Logging & Monitoring<br />
TERM<br />
SLA<br />
(Same/Next day shipment of replacement) [2]<br />
VALUE ADDED TELSTRA SERVICES<br />
M3<br />
MC75<br />
Manufacturer Defects Only x x x<br />
Covers Normal Wear and Tear ‐ Comprehensive x x x x x<br />
Includes Materials, Part, Labour x x x x x x<br />
Coverage of Screen Damage due to Wear and Tear x x x x x<br />
Replacements from Spares pool [5] x x x x x<br />
Wilful Damage Exclusion x x x x x x x x<br />
4 Hour Call Back Response x x<br />
1 Hour Call Back Response x x x x<br />
Problem diagnosis & triarge x x x x x<br />
1 year Coverage [3] x<br />
2 year Coverage [3] x x x<br />
3 year Coverage [3] x x x x<br />
10 day Turnaround [1] ‐ Estimated not committed x x<br />
5 day Turnaround [1] x<br />
3 day Turnaround [1] x x<br />
Express Turnaround<br />
x x x<br />
Mandated Hardware Staging [4] x x x<br />
Application loading and configuration [4] x x x<br />
Asset Identification and Management x x x<br />
Customer Specific Image Profile & Management x x x<br />
Service Business Premium<br />
Period 2 years Custom<br />
Coverage Comp / Excl. Comp / Excl<br />
SLA 3 day in depot Same / Next day<br />
Value Added YES YES<br />
<strong>Services</strong><br />
Call Support & YES<br />
YES<br />
Triage<br />
Spares Pool Shared Dedicated<br />
Commercial in Confidence Toll free: 1800 686 890
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