Sample Documents: Using Task Analysis to Determine ... - PageOut

Sample Documents: Using Task Analysis to Determine Training Methods 

JOB DESCRIPTION 

NIGHT SHIFT HOUSEKEEPER 

Duties: 

• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc. 

• Maintain facility in a sanitary and infection-free condition through washing and cleaning of 

equipment and furnishings. 

• Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required. 

• Responsible for disposal of trash, waste, and other disposable materials. 

• Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OHSA, WHMIS. 

• Damp dust furniture, light fixtures, window sills, etc. 

• Empty trash containers daily. 

• Wet mop floors in all bathrooms daily. Damp mop entrance lobby and employee room daily. 

• Clean wash basins, mirrors, and toilets daily. 

• Check and clean all air vents and lint traps. 

• Wash windows as scheduled. 

• Follow instructions on use of germicidal solutions to clean. All procedures for solution use will be part of the 

housekeeper's training. 

• Use safety precautions in all housekeeping services. 

Notes: 

Points highlighted in yellow suggest some of the KSA’s for the job, but are only indirectly helpful in understanding the processes involved in this job. 

Points highlighted in blue are very detailed – almost checklist or step items, and are helpful for task sequencing. 

BUS4018 Training & Development Page 1 of 5 

© TrendLine Consulting Services 2009


DEVELOPMENT OF TASK LIST & SEQUENCE 

DUTIES TASK STATEMENTS SEQUENCED TASK LIST 

Maintain facility in a 

sanitary and infection-free 

condition through washing 

and cleaning of 

equipment and furnishings. 

Responsible for disposal 

of trash, waste, and other 

disposable materials. 

Clean wash basins, 

mirrors, and toilets daily. 

• Check and clean all air 

vents and lint traps. 

• Wash windows as 

scheduled. 

Cleans public washrooms, employee 

washroom, laundry facilities and 

medication room to reduce odours. 

Sanitizes washroom fixtures to 

reduce transfer of illnesses and 

diseases. 

Maintains washroom and laundry 

facilities to assist users in meeting 

their personal hygiene and 

cleanliness needs. 

Tidies common areas and public 

spaces to reduce litter and provide 

neat appearance. 

Cleans common rooms and public 

spaces to provide a clean 

environment and reduce tripping and 

slipping accidents. 

Disinfects shared and frequently 

used or touched furnishings and 

fixtures in common rooms and public 

spaces to avoid transfer of germs 

and illnesses. 

1.0 Clean washrooms, laundry facilities and medication room 

1.1 Wash mirrors over sinks 

1.2 Clean vanity and around sinks 

1.3 Remove garbage and clean canisters 

1.4 Dust ledges, pictures, décor 

1.5 Sweep and wet mop floors 

2.0 Sanitize washroom fixtures 

2.1 Sanitize sinks 

2.2 Sanitize all work surfaces and tables 

2.3 Sanitize toilets inside & out 

3.0 Maintain washroom and laundry facilities 

3.1 Replenish paper towels and hand soap in washrooms 

3.2 Replenish detergent, fabric softener, laundry soap and paper towels in laundry 

facilities 

3.3 Clean lint traps and air vents on dryers 

4.0 Tidy common areas and public spaces 

4.1 Pick up litter 

4.2 Reposition mats and furnishings 

4.3 Straighten magazines 

5.0 Clean common rooms and public spaces 

5.1 Sweep and mop floors 


5.3 Wipe walls to remove visible marks / dirt 

5.4 Dust furnishings, equipment, ledges, blinds, pictures, decor 

5.5 Vacuum carpets 

5.6 Wash windows, glass doors and elevator doors 

5.7 Wash tables, chairs, 

6.0 Disinfect shared and frequently used or touched furnishings and fixtures in common rooms 

and public spaces 

6.1 Disinfect light switches, equipment & elevator buttons, phones, door handles and 

door openers 

6.2 Disinfect pens, call button, phones, fax machine at front reception desk 




TASK ANALYSIS WORKSHEET 

SEQUENCED TASK LIST 












3.1 Replenish paper towels & hand soap in washrooms 

3.2 Replenish detergent, fabric softener, laundry soap 

and paper towels in laundry facilities 










5.4 Dust furnishings, equipment, ledges, blinds, 

pictures, decor 


5.6 Wash windows, glass doors & elevator doors 


6.0 Disinfect shared and frequently used or touched 

furnishings and fixtures in common rooms and public 

spaces 

6.1 Disinfect light switches, equipment & elevator 

buttons, phones, door handles and door openers 

6.2 Disinfect pens, call button, phones, fax machine at 

front reception desk 

ANALYSIS KEY KNOWLEDGE, SKILLS, ABILITIES 

FR LD IM 

(KSA) REQUIRED 

H L H Use of personal protective equipment (PPE) 

Knowledge of WHMIS (cleaning solvents, 

germicidal solutions) 

Operation of polishers, buffers 

Cleaning SOP 

Stocking & storing cleaning cart 

H+ M H+ Use of personal protective equipment (PPE) 

Knowledge of WHMIS (cleaning chemicals) 

Cleaning & sanitizing SOP 

H H H Internal purchasing SOP and inventory 

control system 

ANALYSIS 

OF LC 

PRIORITY FOR 

TRAINING RATING (PR) 

M 1 

L 8 

M 3 

H H M H -1 

H L M Recycling SOP; proper storage and disposal 

of trash and waste SOP 

Operation of vacuum system 

Operation of polishers, buffers 

Cleaning SOP 

H M H Use of personal protective equipment (PPE) 

Knowledge of WHMIS (cleaning solvents, 

germicidal solutions) 

Infection control SOP 

M 0 

M 2 




TRAINING RECOMMENDATIONS: 

Sequenced Tasks List Recommendations Tasks and Sub-Tasks 

Covered 











On-the-job Training: 

Access, operation, maintenance and storage of polishers, 

buffers, vacuum system; SOPs for cart stocking, cleaning, 

sanitizing, infection control, waste handling; appropriate 

use of PPE and safe handling procedures 

Self-study: 

WHMIS Certification (on-line course); SOPs for inventory 

control, internal purchasing, recycling, sanitizing, infection 

control, waste handling, cleaning, cart stocking 

1.0 

2.0 

5.0 

6.0 

2.0 

3.0 

5.0 

6.0 


3.1 Replenish paper towels and hand soap in washrooms 

3.2 Replenish detergent, fabric softener, laundry soap and 

paper towels in laundry facilities 










5.4 Dust furnishings, equipment, ledges, blinds, pictures, decor 


5.6 Wash windows, glass doors and elevator doors 


6.0 Disinfect shared and frequently used or touched furnishings and 

fixtures in common rooms and public spaces 

6.1 Disinfect light switches, equipment & elevator buttons, 

phones, door handles and door openers 

6.2 Disinfect pens, call button, phones, fax machine at front 

reception desk 

Off-the-job training: 

Use of PPE; SOPs for proper handling of solutions, 

germicides, chemicals; access to housekeeping closet and 

stores 

Performance Aid: 

To support and document that these various forms of 

training are effective, development of a training checklist to 

corroborate that training has been completed and trainee 

has met performance standards. Available as an ongoing 

aid to workers. 

Coaching to support on- and off-the-job training: 

Delivered by the supervisor or a co-worker during the first 

two shifts. 

1.0 

2.0 

3.0 

6.0 

All daily tasks and sub-tasks 

All daily tasks and sub-tasks 

Sign-off on training checklist 

required 




Night Shift Housekeeping On-the-Job Training Check-List 

Trainer: 

Trainee: 

Trainer must observe that all tasks have been carried out and completed following SOP. Initial beside each task indicates that this worker has met the 

performance standards for completion of this task. 

TASK 

PERFORMANCE STANDARD(s) 

FRONT 

ENTRANCE 

EMPLOYEE 

WASHROOM 

EMPLOYEE 

ROOM 

MEDICATION 

ROOM 

3 PUBLIC 

WASHROOMS 

4 LAUNDRY 

ROOMS 

ALL COMMON 

AREAS 

Trainer’s 

Initials 

Date & 

Shift 

Wash windows – both sides of all doors 

Dust chairs – including legs, surface of recyclable bin, window sills, all décor & pots 

Vacuum carpet 

Tidy area 

Disinfect all door handles, call button, pens, light switches, handicap door opener 

Replenish hand sanitizer when needed 

Sweep & mop floor, including baseboards 

Wash mirror 

Clean & sanitize vanity & sink 

Clean & sanitize toilet inside & out 

Remove garbage & replace bag. Clean garbage can inside & out 

Dust décor & pictures & tidy area 

Disinfect light switch 

Replenish toilet paper, paper towel & soap when needed 

Sweep & mop floor including tops of baseboards 

Wash mirror 

Clean & sanitize vanity & sink 

Clean & sanitize table 

Tidy area 

Disinfect light switch 

Remove garbage & wash can inside & out 

Replenish paper towel and soap when needed 

Sweep & mop floor 

Remove garbage & clean can inside and out 

Clean & sanitize sink 

Clean & sanitize all work surfaces 

Clean & sanitize medication carts 

Disinfect light switch, all phones & fax machine 

Tidy area 

Replenish paper towel and soap when needed 

Sweep and mop floor 

Wash mirrors 

Disinfect light switches 

Clean & sanitize vanities & sinks 

Clean toilets outside & in. Leave toilet seats down. 

Wipe walls if visible marks/dirt 

Dust all décor & pictures 

Remove garbage and clean can inside & out 

Replenish toilet paper, paper towel and soap when needed 

Sweep & mop floors, including baseboards 

Remove lint from all lint traps & vents in storage rooms 

Remove garbage and clean inside & out of each can 

Disinfect light switches and equipment buttons 

Clean utility sinks including their legs 

Clean machines, both inside and out 

Replenish detergent, fabric softener, hand soap and paper towel when needed 

Sweep and mop floors 

Disinfect all light switches, phones, elevator buttons, door handles (NOT of resident 

Clean elevator doors inside and out 

Sweep & mop lobby floors by offices 

Tidy all common areas 

Dust all dining room window ledges 

Sweep & mop dining room floor including baseboards 

Remove garbage and wash inside & outside of garbage cans 

Remove recyclables and wash bins PRN

Sample Documents: Using Task Analysis to Determine ... - PageOut

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?