1889-501 L2 Sample question paper v1 - City & Guilds

1889-501
Level 2 Award for Civil Enforcement Officers
Parking
Time: 60 minutes
Version: Sample question
paper
You should have the
following for this examination
a multiple-choice answer sheet
a pen with black or blue ink
This question paper is the property of the City and Guilds of London
Institute and is to be returned after the examination.
Read the following notes before you answer any questions
• You must use a pen with black or blue ink to complete all parts of the answer sheet.
• Check that you have the correct answer sheet for the examination.
• Check that your name and candidate details are printed correctly at the top of your answer sheet.
• Inform the invigilator if your name or examination details are not correct.
• Each question shows four possible answers (lettered ‘a’, ‘b’, ‘c’ and ‘d’); only one is correct.
• Decide which one is correct and mark your answer on the answer sheet with your pen.
For example if you decide ‘a’ is correct, mark your answer like this
If you want to change your answer, cancel your first choice by filling in the ‘cancel’ box
below the circle like this
Then mark the answer which you have now decided is correct. For example if you now
decide 'c' is correct, mark your answer like this
Any other marks on the form may invalidate some of your answers.
• Any calculations or rough working can be done on the question paper.
• Attempt all questions. If you find a question difficult, leave it and return to it later.
This paper contains 40 questions. Answer them using the ‘boxes’ numbered
1 to 40 on the answer sheet.
© The City and Guilds of London Institute 2008.

1 A vehicle is parked on a double yellow line,
under Civil Enforcement which of the
following would be issued?
a
b
c
d
Notice of Intended Prosecution.
Excess Charge Notice.
Penalty Charge Notice.
Fixed Penalty Notice.
2 Prior to Civil Enforcement, who enforced
parking on loading restrictions?
a
b
c
d
Neighbourhood Wardens.
Enforcement Officers.
Traffic Wardens.
Civil Enforcement Officers.
6 Contravention code 01 relates to a vehicle
parked
a
b
c
d
on a waiting restriction
on a loading restriction
in a resident permit bay
in a pay and display bay.
7 Contravention code 02 relates to a vehicle
parked on a
a
b
c
d
residents permit bay
restricted bus stop
pay and display bay
waiting and loading restriction.
3 How does a driver know that they are
driving out of a Controlled Parking Zone
(CPZ)?
a
b
c
d
Yellow lines on the road.
A sign at the point of exit.
Residents bays in the area.
Pay and display bays in the area.
4 An example of a permitted parking
regulation is
a
b
c
d
a single yellow line
a residents permit bay
double parking
dropped footway.
5 Which one of the following contravention
codes should be used for a vehicle parked
on a single yellow line without loading
restrictions?
a 05.
b 04.
c 02.
d 01.
8 The time is 12:30pm, which contravention is
being committed in the picture?
a 01.
b 02.
c 20.
d 25.
9 Which one of the following contravention
codes should be used for a vehicle which is
not a police vehicle parked in a police vehicle
only bay?
a 23.
b 24.
c 42.
d 45.

10 Which one of the following contravention
codes should be used for a vehicle parked
on a restricted bus stop, during restricted
hours?
a 46.
b 47.
c 48.
d 49.
11 Which one of the following contravention
codes should be used for a vehicle parked
in a pay and display bay with a ticket face
down on its floor?
a 05.
b 06.
c 12.
d 16.
12 The description of contravention code 21
is “Parked in a suspended parking bay or
space or part of a bay or space”, which of
the following is a suspended parking bay?
a
b
c
d
Permitted parking bay, suspension notice,
signs and cones.
Restricted parking bay, suspension notice,
signs and cones.
Permitted parking bay, suspension notice.
Restricted parking bay, suspension notice.
13 In a Special Enforcement Area when a
vehicle is parked more than 50cm from the
edge of a carriage way it is termed
a
b
c
d
a dropped footway
double parking
dropped parking
a double footway.
14 A special Enforcement Area allows the Civil
Enforcement Officer to enforce
a
b
c
d
an obstruction
footway parking
bus lanes
dropped footways.
15 For which one of the following is an
observation period not required?
a
b
c
d
Resident parking bays.
Pay and display bays.
Loading restrictions.
Waiting restrictions.
16 Which one of the following describes
differential parking charging? A Lower Level
charge is applied to a vehicle in contravention
where the vehicle has
a
b
c
d
parked in a restricted street during prescribed
hours
re-parked in the same parking place within one
hour or other specified time of leaving
parked or loading/unloading in a restricted
street where waiting loading/unloading
restrictions are in place
parked in a loading gap marked by a yellow
line.
17 Which one of the following is an exemption?
a
b
c
d
Under the direction of a community warden.
Under the direction of a police officer.
Under the direction of an elected councilor.
Under the direction of an elected MP.

18 For how long is a vehicle allowed to stop to
set down a disabled passenger?
22 A disabled badge holder is not permitted to
park
a
b
c
d
5 minutes.
10 minutes.
15 minutes.
As long as it takes.
a
b
c
d
in a free bay
on a taxi rank
on waiting restrictions
at a pay and display bay for free.
19 A vehicle has broken down with the driver
present on a loading restriction and is
awaiting assistance from a recovery
vehicle. Which one of the following actions
demonstrates best practice?
a
b
c
d
Ask the driver to move the vehicle off
restrictions.
Help the driver to move off restrictions.
Leave alone but take notes.
Issue a PCN.
23 Which one of the following is the correct
format for trade plates commonly used by car
salesrooms and garages?
a
b
c
d
Red outline, triangle and lettering, white
background for front and rear plates
Red outline, triangle and lettering, blue
background for front and rear plates
Red outline, and lettering, white background
for front and rear plates
Red outline, and lettering, blue background for
front and rear plates
20 Which one of the following actions should
a Civil Enforcement Officer take when a
vehicle is parked on a ‘No waiting at
anytime’ restriction while opening/closing
a barrier?
a
b
c
d
Allow the vehicle time to complete the
operation.
Allow the vehicle up to a maximum of two
minutes to carry out the operation.
Issue a warning notice immediately.
Request the driver to move the vehicle
immediately and come back another time.
24 Which make of vehicle does the badge
pictured belong?
21 Which one of the following pieces of
information is not found on a disabled
badge?
a
b
c
d
Serial number.
Nature of disability.
Expiry date.
Issuing Authority.
a
b
c
d
Chrysler.
Volkswagen.
Land Rover.
Alfa Romeo.

25 What category would a goods vehicle
weighing over 3,500kg fall into?
a
b
c
d
Heavy Goods Vehicle.
Private Goods Vehicle.
Private Light Goods Vehicle.
Light Goods Vehicles.
26 Which part of the tax disc is the most
important to enable a DVLA search to
reveal the details of the keeper?
a
b
c
d
post office stamp.
taxation class.
expiry date.
serial number.
27 Which one of the following is not legally
required on the penalty charge notice?
a
b
c
d
Vehicle registration number.
Vehicle chassis number.
Amount of penalty charge.
Name of issuing authority.
28 The term ‘prevented from serving’ means
a the driver returned before the PCN was
served
b the vehicle was driven away before the
PCN was served
c you were not able to serve the PCN due to
a print failure
d you were not able to serve the PCN due to
a threat to yourself.
30 Which one of the following statements is true?
The main reason that pocket book notes are
important in the appeals process is that they
a
b
c
d
show that the PCN was not made up
show that the CEO was following procedure
provide a comparison with the driver’s version
of events
are a record of events at the time the PCN was
issued.
31 A vehicle has parked on a ‘No waiting at
anytime’ restriction, as the vehicle was in
contravention the driver has been served with
a PCN. For how many days from the issue date
does the PCN discount period last?
a 7.
b 14.
c 21.
d 28.
32 If a vehicle owner has made representations
and been sent a Notice of Rejection, who will
determine the next appeal?
a
b
c
d
A bailiff.
A judge.
A councillor.
An adjudicator.
33 What advice should be given to a driver who
has just been issued with a PCN and who
wishes to contest it?
29 Which one of the following statements is
not true? Evidence to support a penalty
charge notice is collected
a
b
c
d
Pay the PCN.
Write to the council.
Write to their local councillor.
Write to the parking adjudicator.
a
b
c
d
at the time of issue
at the time of contravention
by the issuing officer
to ensure the penalty charge is paid.

34 Civil Enforcement Officers should ensure
that they comply with the HASWA 1974 by
37 The main reason for keeping an Accident
Book at work is to record
a
b
c
d
refusing to enforce in potentially
troublesome areas
cancelling a ticket upon request from a
driver
carrying their pocket book at all times
wearing correct personal protective
equipment.
a
b
c
d
risk assessments
details of all accidents and incidents
the details of employee illnesses
information for use by the emergency
services.
38 Using the phonetic alphabet, the vehicle
registration PE 52 XDB would be
communicated as
35 When working alone which one of the
following must a Civil Enforcement Officer
do? a Papa/Echo/Five/Two/X-ray/Delta/Bravo
a
b
c
d
Cancel a ticket upon request from a driver.
Record details of all accidents and
incidents.
Report anything out of the ordinary.
Carry their pocket book.
36 Which one of the following situations
would require a Civil Enforcement Officer
to commence emergency procedures?
a
b
c
d
An abandoned vehicle in a pay and display
area.
A vandalised pay and display machine.
A suspect unattended package.
A missing parking restriction sign.
b
c
d
Papa/Echo/Fifty/Two/X-ray/Delta/Beaver
Paula/Echo/Five/Two/Extra/Delta/Bravo
Paula/Echo/Fifty/Two/Extra/Delta/Beaver.
39 Which one of the following best describes
how a Civil Enforcement Officer should
conduct themselves?
a
b
c
d
Politely.
Informally.
Persistently.
Leniently.
40 Which one of the following statements is not
a definition of “prejudice”?
a
b
c
d
A belief based on activities experienced.
An unfavourable opinion or feeling formed
beforehand.
A preconceived idea based on little or no fact.
Any unreasonable feelings, opinions or
attitudes.
NOW GO BACK AND CHECK YOUR WORK
• IMPORTANT -
Are the details at the top of the answer sheet correct?
Have you filled in your answers in INK in the appropriate boxes on the answer sheet?

1889-501 Level 2 Award for Civil Enforcement Officers
Answer Keys for 1889-501 Sample Question paper
1 C
2 C
3 B
4 B
5 D
6 A
7 D
8 B
9 C
10 B
11 B
12 A
13 B
14 D
15 C
16 B
17 B
18 D
19 C
20 A
21 B
22 B
23 A
24 B
25 A
26 D
27 B
28 D
29 D
30 D
31 B
32 D
33 B
34 D
35 C
36 C
37 B
38 A
39 A
40 A