IATA Agreement - Irctc
IATA Agreement - Irctc
IATA Agreement - Irctc
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
ANNEXURE ‘A’<br />
As per clause 3.7 (B2B) and 4.5 (Inernet café) agreement(s) which inter alia provides that<br />
”the second party shall be equally liable for all civil and criminal liabilities of their subagent.<br />
If at any stage the sub-agent of the Second Party indulges in any fraudulent activity<br />
like (but not restricted to) collection of excess charges, alteration of fares on the tickets,<br />
issue of duplicate ticket etc. Then the second Party shall also be liable for such activity of<br />
their sub agents and IRCTC shall be free to take any action under civil and criminal law.”<br />
The said clause will be applicable if the mandates are not followed by the Principal agent<br />
or sub-agent, and following punitive action will be taken by also invoking the clause 9.1<br />
(B2B) and 10.1(Internet café) of agreement(s):<br />
S.No Category of malpractice Penalty on Principal agent and<br />
Sub-agent<br />
1. Software tampering -Any activity Principal agent deactivated for 06<br />
restricted by IRCTC like unauthorized month in the 1 st instance and for 2 nd<br />
branding, , Tatkal Robot Facility, saving instance, services will be<br />
booking form either at server or at client<br />
machine or allowing Tatkal form to be<br />
permanently terminated.<br />
Plus<br />
opened before stipulated Tatkal time or A penalty of Rs.20,000/- per<br />
during the banned time period (8.00 AM<br />
to 9.00AM) , use of technology for<br />
complaint/per agent will be imposed<br />
on the Principal agent for the<br />
gaining unfair advantage in Ticket offence/ irregularity committed by<br />
booking Technical problems (making<br />
changes without proper testing etc),<br />
Sharing of access credentials to web<br />
services, Unauthorized Sale of Agency,<br />
the agent himself or by the subagent.<br />
plus<br />
Sub-agent ID of such corporate<br />
etc.,.<br />
outlet will be permanently<br />
deactivated and debarred from<br />
booking e-tickets for the<br />
customers, thereafter.<br />
Plus/or<br />
FIR will be filed against the agent<br />
for cheating/duping the system as<br />
well as customers under advice to<br />
this Office<br />
2. Point of sale fraud - complaints of<br />
overcharging, non-payment of refunds<br />
like TDR refund claims, non-refund of<br />
cancellation amount, charging of<br />
cancellation charges etc.<br />
Further registration of sub-agents for<br />
that agent group will be stopped for<br />
six months.<br />
plus<br />
A penalty of Rs.20,000/- per<br />
complaint/per agent will be imposed<br />
on the Principal agent for the<br />
offence/ irregularity committed by<br />
the agent himself or by the subagent.<br />
plus<br />
A penalty of double the amount of
Change language