Yes We Can! - International Society for Performance Improvement

• if you are a person delegating something: make sure the person to whom you are delegating knows the end (what is to be
accomplished), the middle (the means of accomplishing it) and the beginning (when, where, how, and why to get started). And
when to do it again.
You might have already figured something out something that is very important about managing performance episodes. There are
three keys to success:
1. Feedback at the beginning of a cycle!
2. Feedback during the middle of a cycle!!
3. Feedback at the end of a cycle!!!
Right? The HPT process model shows that we evaluate (get feedback) every step of the way. That is, we get feedback every step of
the way if we want to be successful. Why would other complex performance episodes not have the same feature?
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