Yes We Can! - International Society for Performance Improvement

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The 30 Second Theory Start Performance Episode The Performance Episode 1. Goals are important! 2. Processes are important! 3. Feedback is important! All 3 are important all the time to all people. Feedback guides processes toward goals. No No Ready? Yes Beginning OK? Yes Yes Middle OK? End Yes OK? No • has a beginning, middle, & end. • repeats, making a cycle. Performance Episode cycles are processes that can be measured, managed, and improved, thereby improving performance. Getting goals, processes, and feedback aligned is important and difficult. No 24
Bibliography for Yes We Can! 1 Can we claim a solid theory base? Fredrickson, L.W. (Ed.) (1982). Handbook of Organizational Behavior Management. New York: John Wiley & Sons. Gilbert, T. (1978). Human Competence: Engineering worthy performance. New York: McGraw-Hill. Heiman, M. (1987). Learning to Learn: a behavioral approach to improving thinking. In Perkins, et al, (Eds.) Thinking. Hillsdale, NJ: Earlbaun Press, 431-452. O’Brien, R.M. Dickinson, A.M. & Rosow, M.P. (Eds.) (1982). Industrial Behavior Modification: A management handbook. New York: Pergamon Press. Rummler, G.A. & Brache, A.P. (1995). Improving Performance: How to manage the white space on the organization chart. 2nd Edition. San Francisco: Jossey-Bass. Skinner, B.F. (1976). About Behaviorism. New York: Vintage Books. Stolovitch, H.D. & Keeps, E.J. (Eds). 1992.Handbook of Human Performance Technology: A comprehensive guide for analyzing and solving performance problems in organizations. San Francisco: Jossey-Bass Can we claim that our work is compatible with other highly respected approaches? Johnson, D.W. & Johnson, F.P. 1994. Joining Together: Group theory and group skills. Fifth Edition. Boston: Allyn and Bacon. Knowles, M. (1986). Using Learning Contracts: Practical approaches to individualizing and structuring learning. San Francisco: Jossey-Bass. Miller, J.G. 1978. Living Systems. New York: McGraw-Hill. Simon, H.A. 1981. The Sciences of the Artificial. Second Edition. Cambridge: The MIT Press. Can we claim to have a solid foundation in research and validated practice? Daniels, A.C. (1989). Performance Management: Improving quality productivity through positive reinforcement. (3rd Edition) Tucker, GA: Performance Management Publications. Dean, P.J. (ed.). (1994). Performance Engineering at Work. Batavia, Ill.: International Board of Standards for Training, Performance, & Instruction. Gardner III, R., Sainato, D.M., Cooper, J.O., Heron, T.E., Heward, W.L., Eshleman, J., Grossi, T.A. (1994). Behavior analysis in education: Focus on measurably superior instruction, Pacific Grove, CA: Brooks/Cole Publishing Company Kopelman, R.E. (1986). Managing Productivity in Organizations: A practical, people oriented approach. New York: McGraw-Hill Harless, J.H. 1978. Job Aid for Selection and Construction of Job Aids. Newman, GA: Harless Performance Guild. Langdon, D. 1995. The New Language of Work. Amherst, Mass.: HRD Press. 1 The bibliography is illustrative rather than complete: A complete listing would contain several hundred books and several thousand articles. Approximately 15 research journals publish several hundred additional behavioral analytic research articles each year. 25
Page 1 and 2: Yes We Can! A Masters Series Presen
Page 3 and 4: Many human performance technologist
Page 5 and 6: How do we improve safety? The follo
Page 7 and 8: We can improve: Work Output These t
Page 9 and 10: Mining Fox, D.K., Hopkins, B.L., &
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Page 13 and 14: The Family and School Consultation
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Page 17 and 18: performance will suffer. And they d
Page 19 and 20: Here is how you can say it in 1996:
Page 21 and 22: Start No No Opportunity? Yes Analyz
Page 23: Documentation This section includes
Page 27 and 28: Frayne, C., & Latham, G. (1987). Ap
Page 29 and 30: Schwitzgebel, R. (1964). Streetcorn
Page 31 and 32: Blanchard, K. and Johnson, S. (1982
Page 33 and 34: Chokar, S. J. and Wallin, J. A. (19
Page 35 and 36: Duncan, P.K. (Ed) (1982). Current T
Page 37 and 38: Gilbert, Thomas F., (1962). Matheti
Page 39 and 40: Holtz, W.C., & Azrin, N.H. (1963).
Page 41 and 42: Komaki, J. (1986). Toward effective
Page 43 and 44: Matthews, G. A., & Dickinson, A. M.
Page 45 and 46: Odiorne, G. S., (1987). The Human S
Page 47 and 48: Rumelhart, D. E. & McClelland, J.L.
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