Operations Center Customer Service Initiative
Operations Center Customer Service Initiative
Operations Center Customer Service Initiative
SHOW LESS
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
CY 2004 Objective<br />
• <strong>Customer</strong> satisfaction score target: Ideal average<br />
of customer satisfaction = Highly Satisfied<br />
SCORE “4”<br />
Implement regular reporting and feedback<br />
Implement team and individual accountabilities and<br />
incentives<br />
Implement improved equipment use practices<br />
Continue to support skill gaps with training, learning<br />
opportunities, and/or coaching<br />
6
Change language