ANNUAL REPORT 2010 - Konkurentsiamet

emergence of solvency problems has been sufficiently ensured. A network operator may
suspend a consumer’s network connection if the consumer has failed to pay the monetary
amount due based on a contract entered into with the network operator or a contract
entered into with a seller appointed by the network operator for the purposes of carrying out
the sales obligation of the network operator, or if the consumer has otherwise severely
violated an obligation laid down in the above mentioned contracts. Before the suspension of
the network connection, the network operator is required to send a notice of the planned
suspension. The notice must identify the reason for the suspension of the network
connection as well as the planned time of the suspension. A consumer’s network connection
may be suspended when at least 15 days have passed from the sending of the above
mentioned notice and during that time the consumer has not removed the circumstance that
constitutes the grounds for the suspension and informed the network operator
correspondingly.
If the network connection is suspended due to the reason that a consumer who is a natural
person has failed to pay in due time for the consumed electricity as a result of severe illness
or temporary insolvency caused by becoming unemployed, the consumer may submit a
respective written notice of such circumstances to the network operator. The notice must be
accompanied by a certificate substantiating the above mentioned circumstance. A network
operator who has received a written notice and the substantiating evidence may suspend the
network connection of a consumer who is a natural person when at least 30 days have
passed from the moment of sending a notice to the consumer and during that time the
consumer has not removed the circumstance that constitutes the grounds for the suspension
of the network connection and informed the network operator correspondingly.
If the network connection is suspended due to the reason that a consumer has failed to pay
in due time for the consumed electricity, then the network connection may be suspended
during the period from 1 October to 30 April in a building or a part thereof that is a
dwelling, and that is used as a permanent residence and heated fully or predominantly by
means of electricity only after at least 90 days have passed from the moment of sending the
notice to the consumer and during that time the consumer has not removed the
circumstance that constitutes the grounds for the suspension of the network connection and
informed the network operator or the seller correspondingly. If a consumer has failed to pay
for electricity in due time, the network operator is entitled to limit the capacity of the
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