Untitled - David Kronemyer

successfully in the Ottawa and Toronto areas as
well as westem Canada. Opportunities are being
explored in South America, the Pacific Basin and
Japan. Early studies show the intemational appeal
and potential of the RAC concePt.
Overall, there was substantial progress towards
achieving the business goals and objectives. Today
the Rental and Retail activities cover 18 countries
and employ 25,000 people. They are the first truly
global player - no other consumer electronics
distributor in the world has the same spread o{
markets. The challenge ahead is to create from this
base an even more robust business offering
outstanding levels of service to all its customers
worldwide.
^
'I gtess I am a pretty competitiae gty,'says Bob
Murphy, uoted Store Manoger of the Year at Rent-A-
C,enter.Th.e title bings a sportyTians-Am car and a
tip to see THORN EMls IJK store operations. He
won it for adricuing h@h prorttability aloryide
sucress in dmeloping the people working for him -
lour houe gone on to become store manngers in
their own right.This kind oJ performance ako
brought him promotion to Zonn Mano6er
responsible for eight stores in Neu; Jersey. Bob,28,
says Rent-A-Center thittes on competition, and
peoptn titte him thiue within il' RAC's phenomennl
grtnuth mmes from malting artomer sentice the
absolute toudxtone.'We get dl th'e bark-up ue
needfor razor-keen fficienty,ThntJrees us up to
conxerltrale on ensuing customcr sQtisfa'ctinn out
Jront.' He recalls hottt RAC people feh, learning th'ey
had. been bought by THORN EMI.As the best in our
felil,'he
V7/r^*4-
says, ufiat diil we nced' with onother
company?'Now diuing a.round his new territory,
h.e reJleas on the benefits.'There's eaen greater
emphnsis on training and' people deuelopment,'
./ savs Bob.'qnd thp buying poner of thr
,iud" l*g", g,rup k very good news"
/ 7/
Ho^" 1o, Bob. his wife Susan Qnd two sons is
in Skkleruill.e, NJ. where he rela-res ... by competing
at golf, and. rat:i.ng his 110 mph four whceler dirt4ike.