a full job description - YMCA of San Francisco

YMCA Job Description
Title:
Supervisor:
Branch:
Member Engagement Volunteer
Membership Director
Peninsula
General Function
Responsible for premier member service and member retention. Position acts
as the frontline representative of the YMCA. Provides service and information
to current and prospective members.
General Requirements:
Have the ability to conduct tours, sell memberships and programs. Must be able
to communicate effectively in person and on the telephone with individuals of
diverse backgrounds. Must be able to articulate the mission of the YMCA, and
respond to safety and emergency situations.
Entry Requirements
1. Must be at least 16 years of age
2. Current YMCA approved first aid certification *
3. Current YMCA approved CPR certification *
4. Experience in a service, sales and/or office environment preferred
5. Customer service and general office skills
6. Basic knowledge of computers and general office equipment
7. Must have flexible schedule to include some night, early morning
and weekend availability
* Necessity and timing determined by branch.
Minimum Physical Requirements
You must have the physical, visual and auditory ability to perform the
essential functions of the job with or without reasonable accommodations.
Position regularly requires the ability to do word processing, data entry and
filing for several hours at a time. Position may require, sitting, bending,
leaning and kneeling on an occasional basis. Must be able to lift up to 40
pounds in order to perform essential functions.
All volunteers working with the YMCA are considered to have supervisory or
disciplinary action relationship over minors. Fingerprints will be taken upon
commencement of employment and will be submitted to the Association
Office human resources department prior to beginning the first day of work.
Volunteers may be rechecked every two years. This position requires the
ability to conduct tours of the facility.

Essential Functions
1. Answer inquiries and provides information on membership and
programs
2. Respond to member concerns
3. Control access to the facility
4. Maintain membership filing system
5. Track membership data on a daily basis
6. Attend staff meetings and trainings as required
7. Demonstrate the "Character Counts" values of caring, respect,
honesty and responsibility in all your dealings with members, guests,
volunteers and fellow staff
8. Participate in training and abides by the "New Perspectives"
guidelines for the YMCA of San Francisco
9. All other duties as assigned by your supervisor
Effects on End Results
This position has a significant impact on the quality and effectiveness of the
Membership Department. Provides service and information to members while
providing a safe and fun environment.