Don't Let Your Systems Drive Your Customers Crazy! - Hospitality ...
Don't Let Your Systems Drive Your Customers Crazy! - Hospitality ...
Don't Let Your Systems Drive Your Customers Crazy! - Hospitality ...
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CONTENTS<br />
M A L D I V E S<br />
EDITORS NOTE 3<br />
LISTEN TO WHAT YOUR<br />
UNIFORMS ARE SAYING<br />
by Eric Hahn<br />
TIPS FOR DELIVERING GREAT<br />
CUSTOMER SERVICE<br />
by Jane-Michele Clark<br />
HOTEL/MOTEL WASTE REDUCTION:<br />
FACILITIES MANAGEMENT<br />
FINANCIAL MANAGEMENT SERIES X<br />
HOW TO REDUCE COSTS<br />
BRINING OUT THE BEST IN PEOPLE – PART 1<br />
by Chris Longstreet, CHA<br />
THE POLITICS OF REVENU MANAGEMENT<br />
by Douglas Kennedy<br />
THE HOTEL BUTLER<br />
by Prof. Steven Ferry<br />
GOOD EMPLOYEE RETENTION STRATEGIES<br />
CAN BREAK THE MYTH<br />
by John Hendrie<br />
DON’T LET YOUR SYSTEMS DRIVE YOUR<br />
CUSTOMERS CRAZY<br />
by Ron Kaufman<br />
THE IMPORTANCE OF AVOIDING<br />
CROSS-CONTAMINATION<br />
by Rich Kussin & Lynn Helmers<br />
THE DANGERS OF BEING A HOST<br />
by Tony Eldred<br />
6<br />
10<br />
20<br />
24<br />
32<br />
36<br />
40<br />
46<br />
52<br />
56<br />
58<br />
LAST WORDS 68<br />
HOSPITALITY MALDIVES OCTOBER/NOVEMBER 2006
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