Don't Let Your Systems Drive Your Customers Crazy! - Hospitality ...

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FOOD & BEVERAGE Last Words Letters to the Editor “This magazine is a very good thing, especially for Maldives. I was in Maldives the last four years and we didn’t have such information earlier. I wish you all the best and hope people will use this for their benefit.” Saman Weerasinghe, F&B Cost Controller, Al Murooj Rotana Hotel & Suites, Dubai, UAE “Your magazine is fantastic; indeed this will help develop the tourism industry in the Maldives.” Ali Moosa, Cashier, Sun Island Resort & Spa “You are doing a great job for promoting the tourism business in Maldives! Keep it up!” Shameem Ibrahim, Managing Director, Shell & Sand Maldives Pvt. Ltd. “I am currently studying Travel, Tourism and Hospitality and find your magazine very helpful and a useful resource to my studies. I believe that even after my studies, the magazine will always help me stay up-to-date with this industry.” Aishath Lahufa Asim, Student, Male’ “This is the first time I have seen a magazine full of information for any age and with great tips for one’s work place. It is a very good magazine for any staff. I love it and I’m sure I can use it in my work place as well.” Ali Shiyam, Customer Service Executive, Maldivian Air Taxi “It’s simply the best.” Aishath Nuga Abdul Gadheer, Deputy Offi cer, Bank of Maldives “I am an avid reader of your magazine and I deeply salute the brilliant ideas incorporated with useful schemes found in every issue. It’s worth reading from cover to cover! All your topics had been affluent and I am sure it has brought an enormous leap to the hospitality readers.” Jazzie L. Ranque, General Manager’s Secretary, Kuredu Island Resort “One of the best knowledge review magazines. Superb articles! I lived in Maldives for six years and still want to read your magazine.” Tilak, Executive Chef, Taj Hotel Company, Sri Lanka “Hospitality Maldives is the best school in the Maldives for educating the industry. Keep up the good work!” Mohamed Waheed, Assistant Manager, Summer Island Village HOSPITALITY MALDIVES OCTOBER/NOVEMBER 2006 info@hospitality-maldives.com
HOSPITALITY MALDIVES OCTOBER/NOVEMBER 2006 69
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HOSPITALITY FREE COPY ISSUE # 9 / O
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IMPRESSUM EDITOR’S NOTE Publisher
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CONTENTS M A L D I V E S EDITORS NO
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SERVICE The Two-Minute Rule by Susi
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FINANCE & ACCOUNTING HOSPITALITY MA
Page 11 and 12:
SERVICE 2. Be polite! Too frequentl
Page 13 and 14:
SALES & MARKETING How to Lose the S
Page 15 and 16:
NEWS Consultancy Role for Wolf Vier
Page 17 and 18: MISCELLANEOUS Perchance to Dream -
Page 19 and 20: HOSPITALITY MALDIVES OCTOBER/NOVEMB
Page 21 and 22: ENVIRONMENT A property with 350 gue
Page 23 and 24: MISCELLANEOUS HOSPITALITY MALDIVES
Page 25 and 26: FINANCE & ACCOUNTING Paying The Rig
Page 27 and 28: FOOD & BEVERAGE The Food Cost Perce
Page 29 and 30: SPA Spa businesses that do not offe
Page 33 and 34: HUMAN RESOURCES Bringing Out the Be
Page 37 and 38: tics. It’s the director of sales
Page 41 and 42: SERVICE At least when the term vale
Page 47 and 48: HUMAN RESOURCES Much has been toute
Page 51 and 52: SALES & MARKETING Build Strong, Sus
Page 53 and 54: SERVICE Customers are often left fr
Page 57 and 58: FOOD & BEVERAGE Rinsing Sink - Thou
Page 61 and 62: MISCELLANEOUS Balancing Profits & G
Page 63 and 64: HUMAN RESOURCES To be Effective, Le
Page 65 and 66: Top 7 Ways to Keep Your Team Motiva
Page 67: HOSPITALITY MALDIVES OCTOBER/NOVEMB
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