Leaking supply pipe? - Affinity Water

16
Dealing with a leak on a shared supply
Opting for a separate supply pipe: If you choose to have a separate supply
pipe installed, you will have to disconnect your property from the shared
supply pipe and lay a new pipe to an agreed point at the boundary of the
street for connection directly to the water main. If the new pipe needs to
cross a neighbour’s land to reach the water main, you will need to obtain
the owner’s permission. We can offer you free technical advice on the
correct size of pipes as well as information on finding a suitable contractor
to replace the pipe. We will offer you (and any of your neighbours also
installing a separate supply) a payment of £100 each towards the cost
of the installation of the communication pipe.
Work we would do: Once we receive an order from you, we would make
a new connection at our water main and lay a new communication pipe
to connect to your new supply pipe (see diagram on page 6). You will be
responsible for the whole cost of this operation. We can provide a quote
for our portion of the work if you choose this option.
Qualifying for payment: To qualify for payment of the £100, a new
replacement supply pipe should be laid by you up to the boundary of
the street at the agreed point where a new communication pipe will
be connected from the Company’s water main. We must receive your
acceptance and payment for this part of the work within 28 days of
us confirming the presence of the leak.
What happens if you don’t carry out the work needed?
The waste of water is unacceptable. We will allow you a reasonable
length of time to stop the leakage but if the repair or replacement is not
carried out within 28 days, we will arrange for a contractor to carry out
the work. If this happens, we will charge you and your neighbours for the
work and will add all of our costs to the bill. Please note that if the leak is
causing a serious risk to health or property, we may turn the whole supply
off without prior notice to you and we will write to you to advise the
steps you must take before the supply can be turned back on.
We have no direct links to any external contractors or insurance
companies, e.g. Homeserve. You must notify us that the leak has been
stopped in order that an inspection can be carried out of the completed
works. Either call us on 01707 277 523 or fill in the 'Customer Notification
Form' on page 19 and return to us.