Leaking supply pipe? - Affinity Water

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Dealing with a leak on a separate supply The typical layout of a home with a separate supply pipe On most properties, your water supply pipe will be a separate pipe that leads from your internal stop tap (usually in your house or garage) to the stop tap in the street connecting to the water main. The stop tap in the street will usually sit in a chamber at ground level near the boundary of your property. Look for a plastic, steel or cast iron lid to indicate its location. You and your neighbours can check if you have separate water pipes or share one by locating the stop tap in the street and turning it off. Those of you without water are probably sharing a water supply pipe. Property boundary Our mains network Public footpath and road Communication pipe Your supply pipe External stop tap This diagram shows the layout of pipes used for supplying water to a typical property 6
Dealing with a leak on a separate supply If you discover a leak on your separate supply pipe, or we discover a leak as part of our leakage detection programme, you will need to decide whether to repair the leak or replace the pipe. A repair can be effective if the leak is small, visible and the pipe is in good condition, and we will do our best to carry out a repair for you. Repair assessment We will undertake a repair assessment, after which we will make a decision on whether to go ahead and attempt a repair, which is solely at our discretion. However if we do go ahead, this work is free of charge. Veolia Water Three Valleys opt to repair the leak: If, as part of our assessment, we believe there is a good chance of locating the pipe at the point where the leak is visible and then making a repair, we will dig down and try to find the leak. If at all possible, we will carry out a repair, although in some instances, this may only be temporary in nature, for example if we believe the pipe is in poor condition and should be replaced. If the repair we make is permanent, you will be entitled to a second free repair attempt if it is needed later on provided that we still believe the pipe is in good enough condition. If, when we try to dig down to the leak we find the path is obstructed, or we cannot locate the pipe, we will abandon the repair attempt. We will refill the hole and make it safe unless you request us to do otherwise. In all cases, we will advise you of the actions you should take next. N.B. Reinstatement will not be undertaken with matching materials, nor will planting be replaced or restored. Veolia Water Three Valleys opt not to repair the leak: If, as part of our assessment, we believe a repair is not feasible, this can be for a number of reasons:- • The leak is not visible, or we are unable to determine the location of the leak. • Local knowledge, age and condition of the pipework, and/or previous repair history, in which case a replacement is recommended. • Physical obstructions, for example, inspection chambers, conservatories, outbuildings. 7
Page 1 and 2: Leaking supply pipe? A guide to the
Page 3 and 4: Index Who is responsible for your s
Page 5: Who is responsible for your supply
Page 9 and 10: Dealing with a leak on a separate s
Page 11 and 12: Dealing with a leak on a shared sup
Page 17 and 18: Guidelines for finding a contractor
Page 19 and 20: Post Code The necessary repair/repl
Page 22: Be a leak spotter! If you see a lea

Leaking supply pipe? - Affinity Water

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