Leaking supply pipe? - Affinity Water

Dealing with a leak on a separate supply
In all cases, we will advise you of the actions you should take next.
This may include technical advice as well as information on finding a
suitable contractor.
A replacement is recommended: If we have recommended that you
replace the pipe and you choose not to do so, you should note that:
• You must arrange and pay for any repair work yourself;
• If you pay for water charges based on a metered supply, you will not
be entitled to an allowance for the cost of lost water if there is a leak.
Replace
If the pipe is in poor condition or is over 30 years old, a leak may indicate
that the pipe is nearing the end of its life. If this is the case, we will
recommend that you replace the pipe. In many cases this is the best
long-term solution:
• We will offer you a payment of £100 towards the cost of the
replacement. We may make this offer to you whether or not we have
repaired your pipe.
• To qualify for this payment, the work must be completed and advised
to us within 21 days of the date on which we confirmed the presence
of a leak.
• The whole of the pipe should be replaced from the stop tap in the
street to the internal stop tap.
• We will inspect the completed work and send you a claim form for
the £100 payment.
8