Track Record 5, October to December 2000 - Public Transport Victoria

More documents

Recommendations

Info

SECTION 2. PUNCTUALITY AND RELIABILITY 2.1 Performance monitoring Every train and tram service in the timetable is monitored every day of the week. Delays, cancellations or other service failures are recorded then measured to the nearest 60 seconds and ‘weighted’ according to the number of people estimated to be travelling on the train or tram in the time period, day of week and direction of travel. Delays to a heavily loaded peak train or tram are given a greater value than delays to a lesser loaded off-peak train or tram. This provides a measure of operational performance quality expressed in ‘passenger weighted minutes of delay’. ‘Passenger weighted minutes’ in each month are checked against performance targets set in the franchise agreements. Performance against these targets determines whether a bonus or penalty is applicable. Targets have been set to achieve significant improvement in performance. In order to avoid financial penalties, operators must improve performance by 20 per cent on 1998 performance levels. Swanston Trams is required to achieve a 30 per cent improvement on 1998 performance levels. Each year of the franchise, the performance target is adjusted so that operators must constantly improve performance to receive incentive payments. Metropolitan bus services are not included in this performance regime. Performance data for bus services (‘on-time’ running and cancellations) is provided by bus operators via monthly Key Performance Indicator returns. This is an interim measure pending the introduction of electronic monitoring systems. 2.2 Punctuality Table 1 shows on-time performance achieved by each metropolitan train and tram operator from the December quarter 1999 to the December quarter 2000. On-time performance achieved by metropolitan bus service operators is shown for the four quarters of the 2000 calendar year. For trains and trams, Table 1 shows the proportion of services which arrived at destinations not more than 59 seconds before or not later than 5 minutes and 59 seconds after the scheduled time in the timetable. For buses, on time is defined as not more than two minutes early or five minutes late at scheduled destinations. V/Line Passenger trains are considered on time if they arrive at a final destination earlier than scheduled or not later than 5 minutes and 59 seconds after the scheduled time. Table 1. On-time performance for trains, trams and buses as a % of services run 1 Oct.-Dec. 1999 Jan.-Mar. 2000 Apr.-Jun. 2000 Jul.-Sept. 2000 Oct.-Dec. 2000 Bayside Trains 97.4 96.2 94.6 96.1 96.5 Connex Trains 97.0 94.2 95.0 97.0 96.7 V/Line Passenger 2 94.5 93.5 91.4 94.1 92.0 Swanston Trams 72.8 70.4 69.2 71.6 3 70.7 Yarra Trams 79.8 77.4 77.7 78.0 3 75.2 Metro buses - 94.3 93.1 95.1 91.0 1. On-time performance is measured at the end of the journey for trains and buses. Tram on-time performance is measured at the fourth monitoring point of the five monitoring points along the length of the route. A metropolitan train or tram service is considered on time if it arrives at the destination no more than 59 seconds before and no more than 5 minutes and 59 seconds after the time in the timetable. For metropolitan buses, on time is defined as not more than two minutes early or five minutes late at their destination. For V/Line Passenger, early arrival at the destination has been included in the on-time figure. Please note that for the purposes of determining customer compensation, tram on-time running is averaged over a number of points along the route (see section 2.4). 2. Refers to V/Line Passenger train services. 3. Removal of trips affected by the World Economic Forum (11-13 September) increases the September quarter 2000 on-time performance for Swanston Trams and Yarra Trams to 71.9 per cent and 78.3 per cent respectively. 3
Track Record Victoria’s Train, Tram and Bus Services Figure 1. On-time performance for trains 100.0 Bayside Trains Percentage of trains running on time 90.0 80.0 70.0 60.0 Connex Trains V/Line Passenger 50.0 Oct.- Dec. 1999 Jan.- Mar. 2000 Apr.- Jun. 2000 Jul.- Sept. 2000 Oct.- Dec. 2000 Figure 2. On-time performance for trams 100.0 Swanston Trams Percentage of trams running on time 90.0 80.0 70.0 60.0 Yarra Trams 50.0 Oct.- Dec. 1999 Jan.- Mar. 2000 Apr.- Jun. 2000 Jul.- Sept. 2000 Oct.- Dec. 2000 Figure 3. On-time performance for buses 100.0 Metro buses Percentage of buses running on time 90.0 80.0 70.0 60.0 50.0 Oct.- Dec. 1999 Jan.- Mar. 2000 Apr.- Jun. 2000 Jul.- Sept. 2000 Oct.- Dec. 2000 Bayside Trains was the only operator to achieve an improvement in punctuality for the December quarter 2000, with a punctuality level of 96.5 per cent compared with 96.1 per cent for the September quarter 2000. Levels of punctuality for metropolitan buses, Connex Trains and the tram operators fell in the December quarter 2000 by comparison with the September quarter 2000. All train and tram operators showed lower levels of punctuality in the December quarter 2000 by comparison with the same period in 1999. 4
Page 1 and 2: Track Record Victoria’s Train, Tr
Page 5: Track Record Victoria’s Train, Tr
Page 25: Delivery Address: GPO Box 2797 MELB

Track Record 5, October to December 2000 - Public Transport Victoria

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?