RETURN TO WORK SERVICES - Workers' Compensation Board

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- 2 - III. SERVICE PRINCIPLES 1. VRS shall be delivered in a structured, goal oriented fashion, and individualized to take into account the Worker’s functional abilities, education level, work experience, transferable skills, and interests. 2. If modified duties with the pre-accident employer have been ruled out by the assessment process and work restrictions are anticipated, the Contractor is authorized to provide integrated VRS as part of a RTW program. The level of VRS shall be based on the anticipated work restrictions. The Contractor shall ensure that all interventions match the entitlement level as per the Claim Owner’s direction. 3. The Contractor shall actively obtain and maintain up-to-date knowledge regarding employment opportunities and labor market trends that pertain to Alberta and specifically the Contractor’s local labor market. Labor market knowledge shall include: labor market trends, employer needs, job requirements, specific vocational training requirements, general education requirements, wages, employment environments, and availability of transportation. 4. The Contractor shall strive to obtain the Worker’s active participation throughout the provision of VRS. The Contractor shall facilitate the Worker’s understanding and motivation by providing information and resources in a manner appropriate for the Worker’s individual needs, learning pace, and level of education. 5. The Contractor shall maintain a VRS resource area for Workers that shall include, but is not limited to, the following: a) computer access for online work and research; b) faxing, copying, word processing, and printing services; c) local and long distance telephone access for exploring job leads; d) job board (updated on a weekly basis); e) resume templates and examples; f) resource materials for job leads and research (hand outs, videos, etc.); and g) access to vocational staff for coaching. 6. The Contractor shall ensure that the Worker has access to the resource area on a daily basis for the duration of VRS. 7. The Contractor shall communicate with and involve the Worker and Claim Owner in all aspects of the VRS process. The Contractor shall involve other stakeholders (family members, etc.), as appropriate.
- 3 - 8. The Contractor shall demonstrate in their reporting that the Worker is making measurable progress toward their employment goals. 9. The Contractor shall maximize Worker and Claim Owner satisfaction with the VRS process. 10. The Contractor shall encourage the Worker to partake in actual job search activities during the planning phase including interviews with employers in the local labor market for the purpose of transferring newly acquired job search skills and aptitudes into practical situations. IV. ADMISSION CRITERIA 1. The Contractor shall ensure that all of the following criteria are met prior to commencing Vocational Services: a) The Worker’s informed consent has been obtained via the Agreement to Participate form (HC-326). b) The Worker does not have a compensable or non-compensable issue that prohibits safe participation in Vocational Services. c) The Worker’s participation in Vocational Services will not place other Workers or the Contractor’s staff at risk. d) There is no evidence of illicit substance abuse or criminal behavior by the Worker that will interfere with Vocational Services. 2. The Contractor shall inform the Claim Owner immediately if any of the above admission criteria are not met. 3. Only the Health Care Consultant may waive applicability of any of the above admission criteria. V. ADMISSION PROCESS 1. For stand-alone V RS, upon receipt of the Referral form (FM733B) from the Claim Owner, the Contractor shall contact the Worker to schedule the first intervention. a) The Contractor shall orientate the Worker to the VRS process during the booking conversation including: i. provision of an outline of what the Worker should expect during VRS delivery (e.g., expected outcomes, etc.); ii. directions to the facility;
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RETURN TO WORK SERVICES - Workers' Compensation Board

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