Foreign Service Officer: ORAL ASSESSMENT STUDY GUIDE
Foreign Service Officer: ORAL ASSESSMENT STUDY GUIDE
Foreign Service Officer: ORAL ASSESSMENT STUDY GUIDE
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American Beverages<br />
Kuman Office<br />
July 27, 2007<br />
Mr. Steven Sinclair<br />
Deputy Chief of Mission<br />
American Embassy<br />
Asima<br />
Dear Steve:<br />
I'm sorry to bother you with this, but I think you should be aware of a customer service problem<br />
involving your Consular Section. As you know, I have been running a bottling company for over<br />
twenty years in Kuman. We regularly seek visitor visas for our local managers to go to the home<br />
office in New Jersey for training. These visas used to be issued the same day.<br />
In recent months the delays have varied from two days to two weeks. I recognize that terrorism<br />
concerns have heightened the need for security in doing background checks for visas, but we<br />
have already had several instances where employees missed their training courses because of the<br />
unpredictable level of service. I have found it difficult to justify these circumstances to<br />
management.<br />
I understand that Patience Strong left several months ago, and has still not been replaced. I hope<br />
that, in the absence of a full-time Consular <strong>Officer</strong>, you can find some way of providing greater<br />
consistency in the Visa Unit. Lena and Ibrahim are just as helpful as ever in American Citizen<br />
<strong>Service</strong>s; I had a couple of notarial services completed yesterday in record time.<br />
Sincerely,<br />
Robert W. Thornton<br />
President
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