2012 - New York State Hospitality & Tourism Association

FOCUS 

NEW YORK STATE 

Hospitality & Tourism Association 

Fall/Winter 2012 

Est. 1887 

New York State 

HOSPITALITY 

&TOURISM 

Association 

INSIDE 

2012 Buyer’s Guide 

FOCUS Fall/Winter 2012 | 1

2 | FOCUS Fall/Winter 2012 

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NYSH&TA Officers 

Cynthia D. Hollowood, CHA 

Chairman 

Holiday Inn Saratoga Springs 

Saratoga Springs, NY 

John C. Tsunis 

Vice Chairman 

Long Island Hotels LLC 

Islandia, NY 

Kathryn F. Muncil 

Secretary/Treasurer 

Fort William Henry 

Corporation 

Lake George, NY 

NYSH&TA Staff 

Executive Office: 

Jan Marie Chesterton 

President 

Mark Dorr 

Vice President of Operations & 

Member Relations 

From the President’s Desk 

State Politics Lead Agenda 

Now that we 

have the 

politics of 

the nation behind 

us, it is time for 

us, the voice of the 

state’s hospitality 

and tourism industry, 

to re-focus our 


efforts on the political 

process here at home. The State 

Legislature will have a new look come 

January, and we will be on the front lines 

educating any newly-elected officials on 

our industry and the issues that matter 

most to us. 

transitioned from a newsletter format to 

a magazine style to accommodate more 

advertisers, additional in-depth articles 

and regulatory details members need. 

In this issue, our industry suppliers (Allieds) 

are featured. Our Allied members 

have a reputation of delivering great 

products and services to our members, 

so I encourage you to look at our list 

of allied members if you are considering 

anything from linens, to energy efficiency 

to various insurance needs. Make 

sure if you contact them you tell them 

you are a NYSH&TA member, because 

often times there is a preferred pricing 

structure for you. 

Nancy S. Sykes 

Executive Assistant 

Administration and 

Finance: 

Victoria Vosburgh 

Finance Manager 

Dave Walkowiak 

Information Technology 

Manager 

Membership: 

Darcy J. Lyle 

Membership Services 

Manager 

Tina M. Bissaillon 

Membership Assistant 

Communications: 

Kathryn J. Holland 

Communications 

Projects Coordinator 

Education & Events: 

Kelly A. Boucher 

Education & Events Manager 


With that being said, as an industry we 

can’t lose sight of the personal and professional 

needs of those who were directly 

impacted by Hurricane Sandy. The 

struggles and problems will persist for 

many of our members in the New York 

City area and on Long Island and Staten 

Island, so I encourage you to help, if 

you can, by donating to a charity of your 

choice that is assisting in the rebuilding 

effort. 

Our plan in Albany is to continue to build 

on the legislative momentum we created 

during this year’s Legislative Session. 

During the first half of the year, 

NYSH&TA, in partnership with other 

tourism promotion agencies, was successful 

in helping secure an increase for 

tourism marketing and promotion in the 

2012-2013 State Budget when compared 

to 2011-2012. With State Budget spending 

being cut at every corner, additional 

funds to promote New York State as a 

top-notch tourism destination, was a great 

victory for the industry. 

This issue of Focus magazine completes 

our first year with a new look. Last Fall we 

I would also like to take this opportunity 

to bring your attention to the many accomplishments 

of our members in our 

“Members in the News” section on pages 

26 to 32. To see all of the prestigious 

awards our members have collected is 

a testament to all of their hard work. 

Please remember that all members are 

encouraged to submit their good news to 

us so we can give the proper recognition 

in our magazine. 

In closing, I can’t stress enough that the 

deadline for pool lift compliance is January 

31, 2013. The industry fought the 

good fight to secure a lengthy extension 

to the compliance date, but the time has 

now come to be compliant. 

We are here as your resource, so if 

you have any questions on pool lift 

requirements please call me directly at 

800-642-5313. 


President

Est. 1887 

Table of Contents 

FOCUS 

NEW YORK STATE 

Hospitality & Tourism 


Fall 2012 

6 

Chairman’s Letter 

8-9 

26-32 

32 

Legislative and Regulatory 

Information 

Members in the News 

• Finger Lakes Hotel is Best 

Western’s First Certified Guest 

Service Property 

• Crowne Plaza Resort & Golf 

Club, Lake Placid Wins IHG 2012 

Torchbearer Award 

• Mirror Lake Inn Collects Wine 

Spectator Award 

• Sheraton Syracuse University 

Hotel Announces Social Hour 

Program 

Welcome New Members 

12 

13 

14-15 

17 

18-19 

20 


HOSPITALITY 

&TOURISM 


Association News 

Online Auction Raises 

Money for Scholarship 

Program 

John Irvin Retires 

INSIDE 

2012 Buyer’s Guide 

Cover Photo Provided By - 

Hilton Pearl River, Pearl River, 

NY 

NYSH&TA Opens Doors 

to New Office Space 

Industry News 

Pool Lift Deadline 

Approaching: Is Your 

Property Ready? 

Avoid Common 

Oversights That Violate 

the ADA 

NY/NJ Women in 

Lodging Meet in NYC 

35-39 

Buyers Guide 

21 

Why Hoteliers Need to 

be Proactive to Comply 

with OSHA Standards 

22 

Insurance Coverage for 

Bed Bugs 

24 

Strategies to Green Your 

Energy Profile While 

Reducing Energy Costs 


Chairman’s Letter 

A Busy Year with Multiple Successes 

Your Association is 

coming off a busy 

summer season with 

the celebration of its 125th 

anniversary in Saratoga 

Springs, the annual Summer 

Fundraiser at the Saratoga 

Race Course to benefit the 

Education Foundation, and 

getting settled into a new office space after 

relocating in June. It was great to see nearly 

200 people attend the 125th Anniversary 

celebration in the same city the Association 

was founded back in 1887. To see a complete 

photo album of the event log on to www. 

nyshta.org and click on the Facebook icon. 

The relocation of offices with up-to-date 

décor includes more advanced technological 

capabilities for the staff and an overall cost 

savings to the Association. 

While the NYSH&TA staff was busy in 

Albany, data suggests that our industry also 

had a very busy summer. Many regions of the 

state saw increased occupancy when compared 

to last summer and hoteliers were able to boost 

their average daily rate over the busy summer 

months. Statewide, from January through 

September, occupancy is up 2 percent when 

compared to the same time period in 2011. 

With this being my last chairman’s letter of 

2012, I thought it was a good time to review 

some of the Association’s accomplishments 

since January 1, as we begin to look toward 

2013. 

ADA Pool Lift Clarification 

Following months of hard work by NYSH&TA 

and the American Hotel & Lodging 

Association, the Department of Justice (DOJ), 

in May, announced a substantial postponement 

of the ADA Pool Lift compliance date for 

existing pools and spas. The new compliance 

date is January 31, 2013. This date allowed the 

industry an additional nine months beyond the 

original date of March 15, 2012. 

For the complete details on this issue call 

NYSH&TA at 800-642-5313. It is a complex 

issue, so make sure you know the facts. 

OTC legislation 

In my home county of Saratoga I have spent 

the past few months supporting efforts to 

amend their tax law to hold third party online 

travel agents, such as Expedia and Travelocity, 

responsible for paying their fair share of 

occupancy tax. 

Recently, the Saratoga County Board of 

Supervisors voted to pass room occupancy tax 

legislation that would require travel companies 

to collect and pay taxes when selling to 

customers online. 

While this is a local issue for me, if our efforts 

are successful, this could easily set a precedent 

for other municipalities around the state to 

collect their fair share of occupancy taxes 

which in turn will help fund greater tourism 

promotion. 

Cynthia D. Hollowood, CHA 

Chairman of the Board 

6 | FOCUS Fall/Winter 2012

HOTELIERS INK® 

SERVICE FIRST. ALWAYS. 

Like to Serve. Love to Serve. Live to Serve. 

SM 

NYSH&TA Members: 


Special Section 

Legislative and Regulatory Information 

Payroll Deductions Bill Was Signed Into Law 

Governor Cuomo signed into law NYSH&TA-supported legislation that clarifies the types of items and costs 

that employers can deduct from employee wages. Below please find an overview of the new law. 

Law Took Effect Nov. 6, 2012 

The new permissible wage deductions will now include costs associated with: 

• Discounted mass transit tickets, passes, or user cards 

• Fitness or health club and/or gym membership dues 

• Cafeteria, vending machine, and pharmacy purchases made at the employer’s place of 

business and gift shops run by hospitals, colleges and universities 

• Tuition, room, board and fees for nursery, primary, 

secondary and postsecondary education costs 

• Daycare, before and after school care expenses. 

The labor law will continue to allow for employee wage deductions for health and retirement benefits, union 

dues, payments to charitable organizations, and payment for US bonds. 

To read the entire Bill go to open.nysenate.gov/legislation/bill/S7790-2011. If you have any additional 

questions please contact NYSH&TA at 800-642-5313 

Legal Bulletin: ADA Compliance (Service Animals) 

Does New York State ADA relating to service animals apply to owner-occupied establishments renting five 

or fewer rooms over the exemption provided for in Title III of the Federal ADA? 

FEDERAL DEPARTMENT OF JUSTICE: 

Title III (public accommodations and commercial facilities) - Title III entities must permit service animals 

to accompany people with disabilities in all areas where members of the public are allowed to go.Your 

establishment is covered by the ADA as a place of public accommodation if it is a private entity and is a place of 

lodging (including inns, hotels, and motels), regardless of whether it is a for-profit or non-profit establishment. 

The ADA exempts from this requirement owner-occupied establishments renting five or fewer rooms. 

New York’s ADA: There is NO reference in New York’s ADA that specifically provides for the inclusion 

of owner-occupied establishments renting five or fewer rooms as “public accommodations” 

In part, New York’s ADA is applicable to the following places of “public accommodation”: 

“…all places included in the meaning of such terms as: inns, taverns, road houses, hotels, motels, whether 


conducted for the entertainment of transient guests 

or for the accommodation of those seeking health, 

recreation or rest, or restaurants………” 

Federal ADA: Allows for the States, if they so 

choose to provide greater or additional protections 

or application of the Federal Law. If a State were 

to choose to provide these protections/applications, it 

would have to do so through enacting legislation and 

in certain cases regulations providing for the greater 

protections/applications. 

ABSENT SPECIFIC STATUTORY LANGUAGE 

TO THE CONTRARY, NEW YORK LAW DOES 

NOT PROVIDE GREATER PROTECTIONS 

THAN THOSE AFFORDED BY THE FEDERAL 

ADA, THEREFORE OWNER-OCCUPIED 

ESTABLISHMENTS RENTING FIVE OR FEWER 

ROOMS ARE EXEMPTED IN NYS (as with Federal 

Law) FROM ALLOWING FOR SERVICE ANIMALS 

FOR INDIVIDUALS WITH DISABILITIES. 

This bulletin was prepared by Wilson, Elser, 

Moskowitz, Edelman & Dicker LLP, 677 Broadway 

Albany, NY 12207 and is issued for the general 

information of members of the New York State 

Hospitality & Tourism Association Inc. This document 

is not to be reprinted or copied without permission of 

the Association. 

MEMBER ALERT 

Housekeeper considered manual workers. 

For purposes of wages and pay schedules, 

housekeepers are considered to be manual 

workers under Article 6 of the New York State 

Labor Law. Therefore, housekeepers must be 

paid weekly to ensure your compliance with the 

Law. 

The application of the Hospitality Wage Order 

as it relates to housekeepers is not relevant to how 

they are to be paid in accordance with New York 

State Law. Please review your current policy and 

make the appropriate changes if necessary. 

“I Love NY Brand” Legislation – 

Vetoed by the Governor 

Legislation, put forth by NYSH&TA that establishes 

a Tourism Economic Development Fund, has been 

vetoed by the Governor. 

The bill that was introduced by Legislative Tourism 

Committee Chairs (Assembly member Marge Markey 

(D- Queens) and Senator Betty Little (R- Queensbury), 

would have ensured that any revenue generated from 

the use of the “I LOVE NY” brand shall be deposited 

in the Tourism Economic Development Fund, and to 

be made exclusively available to fund the promotion 

of tourism. 

The Governor vetoed the legislation, citing that 

this new fund is unnecessary because the licensing 

revenue from the “I LOVE NY” trademark is 

already dedicated to tourism marketing through an 

administratively created Special Revenue Fund that is 

used solely for tourism marketing. We will continue 

to work with the Governor’s office and his Tourism 

Advisory Council to gather information and purpose 

of the Special Revenue Fund. 

Further, NYSH&TA, along with Wilson Elser 

continue to advocate and work with the Governor in 

hopes of getting much needed funding and industry 

improvements advanced in the upcoming legislative 

session in January. 

Election Update 

Although the 2012 scheduled Legislative Session 

concluded, Governor Cuomo and Legislative Leaders 

have indicated a post Election Day special session is 

possible. Issues being discussed are an increase in the 

minimum wage, housing issues as well as legislative 

pay raises. NYSH&TA will continue to provide updates 

on election results and a possible special session 

legislative agenda. 

This bulletin was prepared by Wilson, Elser, Moskowitz, 

Edelman & Dicker LLP, 677 Broadway Albany, NY 

12207 and is issued for the general information of 

members of the New York State Hospitality & Tourism 

Association Inc. This document is not to be reprinted 

or copied without permission of the Association. 



When’s the last time you got 

a “complimentary upgrade?” 

Eager to impress your hotel’s leadership by 

checking off critical priorities like lighting 

upgrades and retrofits, upgrades to your HVAC 

systems, building envelope improvements, and 

more off your checklist? We thought you might be! 

125 years 


HOSPITALITY 

&TOURISM 


Constellation is excited to announce a special “package” designed exclusively for members of the New York State 

Hospitality & Tourism Association (NYSH&TA). Utilize Constellation’s unique Efficiency Made Easy product—a 

bundled commodity and energy efficiency solution—to deliver needed efficiency upgrades with no upfront capital 

investment and allow the realization of long-term cost savings through reduced consumption. 

Team up with Constellation by December 31, 2012 and as a “complimentary upgrade,” we’ll even pay your 2013 

NYSH&TA dues! 

Act Now! Explore this limited time offer by booking a complimentary consultation with one of Constellation’s 

energy efficiency management professionals. 

Phone: 855.273.7560 

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Email: associations@constellation.com 

“ Without Efficiency Made Easy, we would have had to split our lighting retrofit into multiple 

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© 2012. Constellation Energy Resources, LLC. These materials are provided by Constellation NewEnergy, Inc. Any offerings described herein are 

those of Constellation NewEnergy, Inc., a subsidiary of Exelon Corporation. Brand names and product names are trademarks or service marks of their 

respective holders. All rights reserved. Errors and omissions excepted. 



Online Auction Raises Money For Scholarship Program 

From October 3 through October 17, NYSH&TA held its second ever online auction to benefit its Education 

Foundation. Proceeds from the auction help support the Foundation’s mission to assist in the educational 

development of hospitality students by offering individual scholarships to member employees or their 

dependents. The Auction raised more the $3,500. 

Auction items ranged from vacation getaways to water park and museum tickets. 

A special thank you to the NYSH&TA member properties and businesses 

who donated items to the auction. 

American Express 

Best Western Plus Carrier Circle 

Captain Thomson’s Resort 

Comfort Inn & Suites Akwesasne 

Country Inn & Suites 

The Desmond Hotel & Conference Center 

Enchanted Forest/Water Safari 

Fairfield Inn by Marriott Binghamton 

Fort William Henry Hotel & Conference 

Center 

Greek Peak Ski Resort 

Hampton Inn 

Hampton Inn Oneonta 

Hilton Garden Inn Albany Medical Center 

Holiday Inn - Saratoga Springs 

Holiday Inn Express Syracuse Airport 

Howe Caverns 

Jefferson Clinton Hotel 

Mohonk Mountain House 

R.I.T. Inn & Conference Center 

Radisson Hotel Rochester Riverside 

Ramada Hotel & Conference Center 

Ramada Syracuse 

Residence Inn East Greenbush 

Santa’s Workshop 

Schenectady County Community College 

Seabreeze Park 

Ski Areas of New York, Inc. 

Solomon R. Guggenheim Museum 

SUNY Morrisville - School of 

Business/Hospitality 

The Otesaga Hotel 

Waste Management 



John Irvin Retires 

John Irvin, a member of the 

NYSH&TA Board of Directors for 

a decade, and the General Manager 

of The Otesaga Hotel, Cooperstown, is 

retiring. 

Before retiring, Irvin was asked to look 

back at his 40-plus-year career in the hotel 

industry and to describe what value being an 

active NYSH&TA member provided him over the 

past 10 years. 

“I’ve been doing this for a long time, and I have no regrets whatsoever. I have had my high 

points and low points, as you do in any profession, but the one thing I will say about this 

industry is it allows anyone to grow who wants to,” Irvin said. “I didn’t have a degree in 

hotel management, but I wanted to move up in sales and I did through a lot of hard work. I 

wanted to try operations, and someone took a chance on me and I succeeded in that to end 

up at the Otesaga. I know general managers from every discipline in the hotel – controllers, 

chief engineers, housekeepers, sales and front-office people. They have all become successful 

because they put the effort into it, and again, this is an industry that allows that to happen.” 

During his tenure on the NYSH&TA Board, Irvin served on the multiple committees and 

participated in two Association Strategic Planning Sessions. 

“ 

I 

think NYSH&TA is the most active state Association I’ve ever been 

involved with, and I have found that extremely helpful as a hotel 

operator, not only from the knowledge I’m able to garner from the staff 

when I have legal or environmental issues, but also the camaraderie 

among the membership. Everyone is willing to work with each other 

and I’ve found that extremely helpful in my 10 years of leadership. 

- John D. ” Irvin 

“I’ve always believed if you’re going to be a member of any organization you should be 

active in it. Consequently, having the opportunity to join the board was important to me,” Irvin 

said. “I have had the opportunity to go to Washington for the legislative summits, to serve on 

various committees, and every one of those responsibilities have hopefully helped not only our 

industry in the state but certainly helped me grow as a professional. Serving on the NYSH&TA 

Board is that next step of being a NYSH&TA member, and anyone who has an opportunity to 

do it, should, because it’s a great opportunity for the Association and the individual. 



NYSH&TA Opens Doors to New Office Space 

This summer, NYSH&TA 

moved its offices to a new 

location at 1 Computer 

Drive South, Albany, NY 12205. On 

October 4, the Association hosted 

an Open House for all hospitality 

and tourism professionals. The event 

allowed Association members to tour 

the new office space and give nonmembers 

the chance to find out more 

about the Association. 

The open house was sponsored 

by the Anderson Group, an Albanybased 

real estate, management and 

brokerage company, and TL Metzger 

& Associates, an upstate commercial 

real estate broker and was catered 

by NYSH&TA member, the Century 

House. 

Your Member listing can be Updated ONLINE 

This year, NYSH&TA transitioned to having members update their membership records online. 

Please take a moment to review your property / membership information by going to www.nyshta.org 

and clicking on the MEMBERS tab. Once there, you will need your member ID number to log in. 

Once you are on the member’s only home page, choose the “Member Information Update” button from 

the menu on the left. This will bring you to the “Member Update Menu”. 

If you do not know your NYSH&TA ID number, please call 800-642-5313 or email tina@nyshta.org 


Elizabeth Santangelo (left) 

Assistant Branch Manager at 

NBT Bank of Albany, and from 

GCG Risk Managemant, 

Bill Donato Jr. (center), 

Regional Manager, and 

Joel Paradee, Health and 

Safety Specialist, stopped 

by for the Open House. 

NYSH&TA welcomed Kate Fahey 

(left) General Manager of the 

Holiday Inn, Schenectady, to the 

Open House. She was joined by 

the hotel’s Sales Manager, Marie 

Windover (center) and Cassie 

Cramer, Director of Sales. 



NYSH&TA Staff Members 

Complete Leadership Academy 

Earlier this year, two NYSH&TA Staff 

Members, Executive Assistant, Nancy 

Sykes and Membership Assistant, Tina 

Bissaillon, graduated from the Empire State Society 

of Association Executives Leadership Academy. 

The Academy is an eight-month program for leaders 

in the association management field. The program 

offers a unique learning experience over a series 

of monthly educational forums lead by today’s 

distinguished industry and corporate leaders. 

NYSH&TA’s Mark Dorr Graduates from 

Leadership Training Program 

Institute for Organization Management, 

the professional development program of 

the U.S. Chamber of Commerce, recently 

announced that Mark Dorr, IOM, Vice President 

of Operations & Member Relations at NYSH&TA 

graduated from the program and has received the 

recognition of IOM. Awarded to all graduates of the 

Institute program, the IOM graduate recognition 

signifies the individual’s completion of 96 hours 

of course instruction in nonprofit management. 

“Institute graduates are recognized across the country as leaders in their 

industries and organizations,” said Raymond P. Towle, IOM, CAE, the 

U.S. Chamber’s vice president of Institute for Organization Management. 

“These individuals have the knowledge, skills, and dedication necessary 

to achieve professional and organizational success in the dynamic 

association and chamber industries.” 



Pool Lift Deadline Approaching; 

is your property ready? 

Compliance with Pool/Spa Accessibility Requirements Necessary 

The January 31, 2013, deadline for pool and spa accessibility under 

the Americans with Disabilities Act (ADA) is approaching and 

AH&LA is urging members to review their compliance needs. 

AH&LA, along with industry partners, worked exhaustively to 

secure a one-year extension and clarification of the January 31, 2012, 

Department of Justice (DOJ) Guidance. In May 2012, DOJ granted 

a one-year extension to January 31, 2013, and issued two guidance 

documents related to its interpretation of the requirements for pool 

and spa accessibility in the 2010 Standards for Accessible Design. 

According to the current DOJ guidance, by January 31, 2013, all 

existing pools and spas at lodging facilities must do the following if 

it is “readily achievable”: 

• Provide at least one means of entry (pool lift or sloped entry) as 

long as it is readily achievable. Pools with 300 linear feet of wall 

or more must have a pool lift or entry, and one additional means of 

entry which can be one of the following: (1) pool lift; (2) sloped 

entry; (3) transfer system; (4) transfer wall; or (5) pool stairs. 

• Have the pool lift out in position and ready for use all hours the 

pool is open. 

• Each body of water (e.g., pools, spas) must have a separate means 

of entry (except there are special rules for clusters of spas). 

• Pool lifts must be attached to the pool deck or apron in some 

manner unless it is not readily achievable to affix them. 

If you have any questions as the deadline approaches please contact 

NYSH&TA at 800-642-5313. 

Congratulations to 


Recently Certified 

Associates! 

Below are the Certifications 

provided by the American 

Hotel & Lodging Association’s 

Educational Institute 

Attained from 

June-September 2012: 

Hilton Hotels Corporation 

Daniel Figueroa 

David Hamerman 

Fred Kolek 

Geri-Ann Mastromarino 

Samantha Munn 

Lorraine Ridgeway 

Marriott Hotels and Resorts 

Syed Ahmed 

Jimmie Aiken 

Keith Hunter 

Avelino Jr. 

Abdul Kalokoh 

Kenneth Kilimet 

Clarice Sanders 

Ana Santos 

Alberto Urbina 

Ritz-Carlton Hotel Company 

Carmelo Camacho 

Ely Hernandez 

Angela Martello 

Daouda Ngom 

Quality Inns 

Navjot Kang 

Louis Williams 

Other 

Drew Clare 

Jordan Howell 

Rocio Jimenez 

Elizabeth McKenzie 



Where do owners, developers, architects, 

and other key professionals go wrong 

when it comes to compliance with the 

ADA? For the most part, many assume that plan 

approvals by building departments are a guarantee of 

compliance. What they do not realize is that building 

departments assess building code compliance, not 

compliance with federal laws, including the ADA. 

Inspections of properties cited in cases against 

owners of lodging facilities have revealed common 

oversights. These oversights are usually the result of 

the misunderstanding or misapplication of technical 

guidelines developed to ensure access for people 

with disabilities. The following are a few of the more 

common oversights. 

Avoid Common Oversights that Violate the ADA 

By: Peter A Stratton 

Director of Accessibility Compliance and Consulting 

including running slopes which do not exceed 1:12 

(8.33 percent) and cross slopes which do not exceed 2 

percent. For the most part, remediation often requires 

removal and replacement of the curb ramp. 

Hazards Created by Protruding Objects 

Objects which protrude from walls can be extremely 

hazardous for people with visual disabilities. Wallmounted 

objects, such as lighting, which are installed 

lower than 80 inches and more than 27 inches above the 

finished floor must not project more than 4 inches into 

the circulation path. Typical fixes include replacing 

features with similar low-profile models or providing 

a permanent cane-detectable barrier the hazardous 

object. 

Excessive Running and Cross Slopes 

Running slope is measured parallel to the direction 

of travel; cross slope is measured perpendicular to the 

direction of travel. The cross slope of an accessible 

route must be no more than 2 percent, which is relatively 

flat. Typically, extreme cross slope occurs at where the 

route along the sidewalk continues across the slope of 

the curb ramp. In this case, the running slope of the 

curb ramp, which is permitted to be up to 1:12 (8.33 

percent), is also the cross slope of the accessible route 

across curb ramp. Providing a pathway around the top 

of the curb ramp so that a person is not required to 

negotiate across the slope of the curb ramp is one way 

to eliminate this common oversight. 

The running slope of an accessible route should 

be kept as low as possible to provide easy access. 

Accessible routes which slope up to 1:20 (5 percent) 

are referred to as “walks” and those which slope 

between 1:20 (5 percent) and 1:12 (8.33 percent) 

are considered “ramps.” Remediation of excessive 

running slopes can be extremely expensive, including 

provisions for additional accessible by-pass routes or 

removing and replacing steep routes where a by-pass 

route is not possible. 

Steeply Sloping Curb Ramps and Gutters 

Noncompliant curb ramps are by far one of the most 

prevalent conditions found during a site inspection. 

Curb ramps are subject to a number of criteria, 

Controls Located Out of Reach Range 

Features intended to be used by guests must be located 

within accessible reach range. It is not uncommon to 

find light switches, outlets and other operable parts 

which are out of reach. Remediation almost always 

involves relocating operable parts within accessible 

reach range. 

Clear Width at Doors of Less than 32 Inches 

All doors which are meant for user passage within 

all guestrooms are required to provide a clear opening 

width of no less than 32 inches. It is not uncommon 

to find doors within guestrooms which do not 

provide proper clear width, especially those doors 

between connecting rooms. Remediation, in most 

cases, involves removing and replacing the door and 

associated buck. 

The Accessibility Compliance and Consulting 

Group at Steven Winter Associates, Inc. (SWA) 

is a proven leader in providing ADA compliance 

consulting to clients nationwide. It is the only ADA 

consultant member of the NYSH&TA. To learn more 

about SWA’s accessibility compliance consulting 

services, including plan reviews, field inspections, due 

diligence consulting, litigation consulting and training 

visit www.swinter.com, click on Services, then 

Accessibility Compliance. Or, contact Mark Jackson, 

Accessibility Consultant, Steven Winter Associates, 

Inc., 203-857-0200 ext.237, mjackson@swinter.com 


January 15, 2013 



NY/NJ Women in Lodging meet in NYC 

The Grand Hyatt New York, NYC, recently hosted what turned out to be the largest NY/NJ Women in 

Lodging (WIL) chapter event to date. More than 150 hospitality industry professional women gathered in 

metropolitan New York to celebrate the success of a recent membership campaign which helped grow the 

Chapter to more than 300 women. Keynote speaker and honored guest, Nancy Johnson, AH&LA’s Chairman of 

the Board, recounted her own inspirational path to success and the obstacles she overcame to be the successful 

businesswoman she is today. 

The first upstate NY/NJ Women in Lodging chapter event will be held at the Homewood Suites on November 27. 

This is a great opportunity for networking and socializing with career-driven women that are apart of the hotel 

industry. The NYSH&TA Chairman of the Board, Cynthia Hollowood, will be launching the event as the keynote 

speaker discussing real tales of professional career juggling. 

Pictured, left to right, during the WIL chapter event are: Jan Marie Chesterton, New York State Hospitality & Tourism Association 

President; Nancy Johnson, American Hotel & Lodging Association Chairman of the Board and Executive Vice President, Development, 

Americas Carlson Rezidor Hotel Group; Yvette Edwards, Grand Hyatt New York and Nancy Poor Wyndham Hotel Group. 


Why Hoteliers Need To Be Proactive 

To Comply with OSHA Standards 


The Occupational 

Safety 

& Health Administration 

(OSHA) is 

the U.S. governmental 

agency with the responsibility 

to enforce Workplace 

Safety & Health 

Standards. OSHA inspects 

workplaces to 

By Joel Paradee, 

ensure compliance 

G.C.G. Risk Management 

with these standards. 

Employers in violation 

can receive fines, timelines for when hazards must be 

fixed, and in large cases, OSHA may send a press release 

about the results, creating bad public relations for 

your business. 

Preparation is Key 

While a hotel or resort may not be on the list of “High 

Hazard Industries”, hotels are inspected at the rate of 

nearly one per day throughout the country, and many 

have been given expensive fines that could be avoided 

with proper planning. 

• Ensure your OSHA Recordkeeping Forms are 

up-to-date and accurate within 7 days. 

• Create or maintain a Safety Committee to discuss 

safety issues at your Hotel. 

• Create a plan for receiving an OSHA Inspector 

and drill occasionally. 

• Work with Safety & 

Insurance Professionals to 

conduct preemptive mock 

inspections to identify 

potential violations before 

OSHA arrives. 

Inspection Tips 

Allow the OSHA Inspector to 

conduct the inspection properly. 

You have the right to ask the 

inspector for a warrant, but statistically 

in such cases it results in 

more violations and higher fines. 

The inspector will have an opening 

conference with management 

and any union representatives to 

explain the process and their “Scope of Inspection”. 

The Scope of Inspection includes the reason they have 

arrived, and what specific areas they plan to inspect. 

This limits the inspection to just these areas unless there 

is “due cause” to expand it. 

Take pictures of alleged violations and keep notes. 

Just because an OSHA Inspector thinks something is 

a violation, doesn’t mean that it is. Your notes and pictures 

can be valuable when disputing violations in your 

defense later on. 

Receiving Citations 

If you receive citations, there is a 15-day period in 

which you are allowed to contest citations you feel are 

inaccurate, have excessive penalties, or the timeline to 

fix the issue is too short. 

Many of these issues can be discussed during an Informal 

Conference. During this informal conference, 

you may come to an agreement with OSHA that works 

for both parties. Attempt this early in the 15-day time 

frame to allow time to contest properly if an agreement 

cannot be reached. 

Don’t pay retail. There are a number of adjustments 

that can be made to reduce the total cost of citations 

such as; Good Faith, Size of Business, History of Violations, 

and Gravity of Violations. 

Joel Paradee is a Safety Consultant for G.C.G. Risk Management 

Inc. and regularly performs loss control inspections. For more 

information on OSHA standards and procedures, contact Joel at 

joel.paradee@gcgriskmanagement.com. 



Insurance Coverage For Bed Bug Claims 

By Marshall Gilinsky and Kenneth Sharperson 

Bed bugs are undergoing a resurgence—both 

beneath the sheets and in the press—and 

causing problems for many different types 

of facilities, especially hotels. As a result of this 

resurgence, there have been an increasing number of 

lawsuits against hotel owners and operators by guests 

who allege that they have been bitten and injured by 

bed bugs. 

Property owners must be aware that they can be liable 

for damages awards and bear the expense of defending 

against these claims. They may, however, have insurance 

coverage available for all of the risks associated with 

bed bugs. 

The number of bed bug-related personal injury 

lawsuits is growing. Many of the lawsuits brought 

against property owners allege negligence, breach of 

implied warranty of habitability, nuisance, battery, and 

fraud. Under any of these potential theories of liability, 

a property owner may be liable for any bodily injury 

caused to the claimant as a result of being bitten by bed 

bugs on the property owner’s premises. 

If liability is established against your business, then 

there may be a significant 

damages award. For example, in 

2003, a jury entered a judgment 

of $2,000 and $372,000 in 

punitive damages against 

particular hotel in down town 

Chicago. Under many CGL 

(Commercial General Liability) 

policies, the property owner’s 

insurance will pay the judgment. 

When confronted with a claim 

alleging injuries caused by 

bed bugs on your property, 

you should immediately look to your CGL policy to 

determine whether there is coverage. The CGL policy 

will likely respond to a claim by a guest who claims to 

have been injured by bedbugs on your property. Because 

CGL policies cover all liabilities except those which are 

specifically excluded, step one is to read the policy with 

an eye for any exclusion pertaining to bedbugs. 

If there is no such exclusion, the typical CGL policy 

also provides for a legal defense for these types of 

claims. This “defense costs” coverage is important 

because even if the allegations are false, defense is 

likely to be expensive. 

Marshall Gilinsky 

Kenneth Sharperson 

Policyholders who face business downturns due 

to bed bug publicity also may have means to obtain 

coverage for income losses associated with bed bug 

infestations, including loss of attraction and business 

interruption coverage. Loss of attraction coverage may 

be available if there is a diminution of business due to 

loss of potential customers as a direct result of bed bug 

issues. Business interruption coverage may or may not 

be triggered depending on the policy at issue. Many 

businesses may have to shut down for a period while 

remediating bedbug infestations. Business income 

losses suffered during and 

following bed bug remediation 

may be covered under business 

interruption coverage. 

If your hotel is faced with 

income loss or liability stemming 

from a bed bug infestation, think 

“insurance” first, file notice 

promptly and pursue coverage 

aggressively. It is important to 

review your insurance policy 

with an attorney specializing in 

insurance recovery to determine 

the best approach to protect your company with any 

available insurance. 

Marshall Gilinsky (mgilinsky@andersonkill.com) is a 

shareholder in the New York office of Anderson Kill & Olick, 

P.C. Mr. Gilinsky’s practice is focused on property insurance, 

commercial general liability insurance, directors’ and officers’ 

insurance, captive insurance and reinsurance issues. 

Kenneth E. Sharperson (ksharperson@andersonkill.com) is an 

attorney in the firm’s New Jersey office. His practice concentrates 

in the area of business litigation with an emphasis on insurance 

recovery, exclusively on behalf of policyholders. 


from the boardroom 

to the guestroom 

Anderson Kill & Olick, P.C. combines 

legal experience and business insight 

to provide its clients with solutions 

for the unique issues faced by owners, 

operators and investors in the 

We aim to deliver 

successful solutions to 

our clients’ legal issues. 

Anderson Kill handles: 

hospitality and lodging industry. Our 

attorneys understand the business 

and they deliver results to clients 

facing legal issues in real estate and 

construction, bankruptcy, insurance 

coverage, employment, executive 

compensation, litigation and 

corporate and finance. As counselors, 

we provide clients with a “first-line 

response” to legal issues, freeing our 

clients to focus on their business. 

We aim to deliver 

successful solutions to 

our clients’ legal issues. 

Anderson Kill handles: 

• Updating and renewing franchise 

and management agreements 

for hospitality properties 

• Financing, leasing, acquisition, 

sale, construction and renovation, 

telecommunications upgrades, 

development and operations 

• Insurance recovery and claims 

• Bankruptcy, restructuring 

financially troubled properties, 

and workouts 

• Litigation, arbitration and 

resolution of property and 

construction disputes 

• Labor and employment issues, 

including union contracts 

• Retirement and benefit 

plan compliance, including 

executive compensation, 

management and franchise 

agreements 

• Health care reform 

compliance including 

consultation regarding 

Patient Protection Affordable 

Care Act (“PPACA”) 

For more information, 

please call (212) 278-1799 

or visit our website at 

www.andersonkill.com. 

Connect with AndersonKillLaw online 

1251 Avenue of the Americas, New York, NY 10020 

New York, NY, Newark, NJ, 

Philadelphia, PA, Stamford, CT, 

Ventura, CA, Washington, DC 



Strategies to Green Your Energy Profile While Reducing Energy Costs 

In New York and across the country, numerous 

factors, including the negative impact of costly 

imports and the growing demand by guests for 

environmentally-friendly choices, are driving hotels to 

evaluate existing energy usage patterns and determine 

effective and affordable strategies to address these 

challenges. 

For hotels and hospitality professionals preparing 

to tackle this issue, here are some practical ways to 

diversify energy consumption and cut back on energy 

costs in the process: 

Renewable Energy Certificates (RECs): Did You 

Know? 

One available means to incorporate renewable energy 

into an energy portfolio is through the purchase of 

RECs. 

RECs are designed to recognize the environmental 

attributes of renewable energy such as solar, wind, 

hydro and biomass. REC purchases support the 

operation and financing of renewable energy and lessen 

our dependence on fossil fuel generation. The most 

immediate environmental impact is the avoidance of 

harmful chemicals and greenhouse gases that would 

have been released into the atmosphere by fossil fuel 

generated sources. RECs also can be applied by hotels 

toward Leadership in Energy and Environmental 

Design (LEED) certification and similar environmental 

programs. 

On-Site Power: Did You Know? 

Constructing on-site renewable generation is another 

viable and potentially profitable means of limiting 

dependency on fossil fuels and ensuring reliability of 

power supplies. 

On-site power systems may generate enough 

renewable electricity to directly meet the energy 

demands of the hotel and its operational systems. 

These systems also drastically reduce emissions and 

reduce demand on local electric grids, freeing up 

hundreds of watts of power. 

earn economic incentives by reducing their electricity 

load at times when the power grid is under stress. 

When demand starts to increase on the hottest or 

coldest days of the year, hotels participating in a load 

response program agree to reduce their energy output for 

a specific period of time to make more energy available 

on the regional power grid. This helps prevent blackouts 

and power failures. Once enrolled, hotels earn payment 

for participating in the program and receive additional 

payments for reducing their energy output when the 

regional power grid is under stress. Most hotels have 

backup generation, and in many areas these properties 

can be enrolled in load response programs for payments 

in the tens of thousands of dollars. 

Heating, Ventilating and Air-Conditioning (HVAC): 

Did You Know? 

According to the U.S. Department of Energy (DOE), 

HVAC accounts for 40%–60% of the energy used in 

U.S. commercial buildings. That makes it a good 

target for energy savings. Scheduled maintenance on 

HVAC is important, including cleaning burners and air 

conditioning coils, replacing and cleaning air filters, and 

checking ducts and pipe insulation for damage. Without 

proper maintenance, this system will run inefficiently, 

wasting energy. 

This article was provided by Constellation Energy, 

a NYSH&TA Preferred Partner. To learn more about 

this company and its energy saving programs, call 

NYSH&TA at 800-642-5313 or Constellation Energy at 

212 885 6475. 

Load Response: Did You Know? 

Hotels that enroll in a load response program can 


Ring for Exceptional 

Energy Service 

Electricity ▪ Natural Gas ▪ Fuel Oils ▪ Solar ▪ Renewable Energy ▪ Demand Response ▪ Oil to Gas Conversion 

Get the Best Deal and Service for Your 

Energy Needs 

For over a half a century the Plymouth Rock Energy family has been helping business 

owners and managers, multi-family residences, commercial buildings and industrial 

properties manage all their energy needs. Get customized solutions from a strong and 

stable independent energy supplier that will allow you to maximize saving opportunities. 

Contact us for a free consultation 

855-32-POWER 

(855-327-6937) 

www.plymouthenergy.com 



Crowne Plaza Resort & Golf Club, Lake Placid 

Wins IHG 2012 Torchbearer Award 

The Crowne Plaza Resort & Golf Club, Lake 

Placid, NY received the IHG (InterContinental 

Hotels Group) 2012 Torchbearer Award, 

the company’s most prestigious award. 

The Torchbearer Award was presented during the 

2012 IHG Americas 

Investors & Leadership 

Conference in 

Orlando, Florida, 

Oct. 24–26, 2012. 

The Crowne Plaza 

Resort & Golf Club, 

Lake Placid is one of 

only 102 properties 

within the Americas 

chosen from the 

IHG system of more 

than 4,500 hotels for 

achieving the highest 

levels of excellence 

in all aspects 

of operation -- from 

quality to customer 

satisfaction. A 2012 

Torchbearer trophy, the company’s symbol of excellence, 

will be on permanent display at the hotel. 

“It is my pleasure to name the Crowne Plaza 

Resort & Golf Club, Lake Placid as one of the topnotch 

hotels in our industry,” said Kirk Kinsell, President, 

the Americas, IHG. “This resort hotel embodies 

the heart of our brand promise and continues to 

make IHG properties known and admired throughout 

the world, continuing 

our mission to deliver 

Great Hotels Guests 

Love.” 

“Our team members’ 

dedication and 

commitment to providing 

superior guest 

experiences time and 

time again is why we 

received this award, 

said Ray Damp, 

General Manager, 

Crowne Plaza Resort 

& Golf Club, Lake 

Placid. “A heartfelt 

‘thank you’ goes out 

to our entire team.” 

Nearly 5,000 franchise 

owners, operators and company officials attended 

the 2012 IHG Americas Investors & Leadership 

Conference. 

Pictured from left to Right: Scott Burslem, Guest Services Manager; Arthur 

and Caroline Lussi, Co-Owners; Ray Damp, General Manager. 

Comfort Inn & Suites in Albany Names New Director of Sales 

The expanding Comfort Inn & Suites, Wolf Road, has 

hired a veteran of the travel industry, Jeanne Toth, as its 

Director of Sales. 

The Wolf Road location is among several NYSH&TA member 

properties owned by Mike Fansiwala that Toth is promoting, 

Previously, Toth spent seven years with the Albany County 

Convention & Visitors Bureau. 


Finger Lakes Hotel is Best Western’s 

First Certified Guest Service Property 

The Best Western PLUS Vineyard Inn & Suites 

in Penn Yan, is the first Best Western property 

to earn the Certified Guest Service Property 

designation from the American Hotel & Lodging Educational 

Institute (EI). 

The 57-room property, 

located in the Finger 

Lakes Wine Region 

of New York State, is 

ranked #1 in its city by 

Trip Advisor. The staff 

includes 30 year-round 

and seasonal employees. 

Guest Service Gold, 

introduced by the Educational 

Institute in 

2011, shows employees 

and properties how to 

achieve a new standard 

of exceptional service 

based on emotionally engaging with guests in memorable 

ways. Employees who complete the training 

are prepared for the exam to earn the Certified Guest 

Service Professional (CGSP) designation. Properties 

Pictured at the hotel’s front desk is Catherine Anderson, Guest 

Service Representative 


that certify 100 percent of their front-line staff earn the 

title of Certified Guest Service Property. Hotels and 

academic institutions worldwide have adopted Guest 

Service Gold to achieve a new standard in guest service 

quality. 

“It’s an honor to be 

the first hotel in the Best 

Western family to receive 

this certification,” 

said Dr. Lynn Thurston, 

president of the Best 

Western Plus Vineyard 

Inn & Suites. 

Ruth Reid, a front desk 

reservationist at the Best 

Western Plus Vineyard 

Inn and Suites, said, “I 

was so inspired by the 

training that I now surprise 

our guests with 

fresh-cut flowers from 

my garden at breakfast time.” 

For more information on Guest Service Gold and 

other hospitality training solutions, visit the Educational 

Institute at www.ahlei.org. 

NYSH&TA allied member Hoteliers Ink is 

honored to announce its recent invitation 

by Destination Hotels & Resorts, which has 

partnered with BirchStreet Systems, Inc. for their new 

e-procurement marketplace, to become a preferred 

supplier for their hotels. 

Destination Hotels & Resorts, headquartered in 

Englewood, Colorado, is one of the industry's leading 

companies in the management and marketing of high- 

Hoteliers Ink Preferred Supplier Deal 

quality independent hotels and resorts, many of which 

they have successfully converted from major brand 

affiliations. 

BirchStreet Systems Inc. based in Newport Beach, 

California, provides e-procurement and purchasing 

software and support for hotel clients around the 

world. The BirchStreet purchasing suite includes key 

hospitality functionality for inventory, AP automation, 

capital projects analytics, and food cost management. 


Northern Lights 

Restoration Inc. 

On-site Furniture Restoration 

Our On-site Furniture Restoration 

program saves property managers 

thousands of dollars on furniture 

replacement costs. The Northern 

Lights maintenance program helps 

keep your furniture, upholstery and 

woodwork up to the high standards 

of your corporate inspections. 

SERVICING HOTELS, 

UNIVERSITIES AND 

GOVERNMENT AGENCIES 

SINCE 1992 

Before 


After 

NORTHERN LIGHTS RESTORATION inc 

121 Lang Road, Spencer, NY 14883 

607 589-6090 • email: NLC813@aol.com 

Our process is quick, clean, 

dustless and durable, using green 

technology and environmentally 

friendly products. We offer 

restoration of room furniture, 

doors, wall panels, trim, dining 

furniture and upholstery cleaning. 

Uniformed craftsmen can complete 

15-20 rooms per day with minimal 

downtime. Annual or biannual 

touch-up service available to 

meet corporate inspections 

and standards. Projects can 

be scheduled for Hotels off season for a quick 

turnaround of rooms. 

We welcome the opportunity to earn your trust by 

offering the best quality service at a very competitive 

price. Please join our list of very satisfied customers. 

For further detailed information and a list of 

references, please see our website at: 

www.NorthernLightsRestoration.com


Mirror Lake Inn collects Wine Spectator Award 

In a year that has seen the Mirror Lake Inn Resort and Spa in Lake 

Placid receive the AAA Four Diamond Award of Excellence for 

the 28th consecutive year, Wine Spectator Magazine has issued the 

resort its Award of Excellence for the 13th straight year. 

In addition, International Business Times ranked Lake Placid second 

in its list of 10 Best Lake Vacations in the U.S. In the same breath, IBT 

recommended staying at the Mirror Lake Inn. 

"These endorsements tell us that our employees are doing their utmost to 

deliver a quality experience to Mirror Lake Inn guests. I am very proud," 

said hotel owner Ed Weibrecht. "The Wine Spectator honor is a ringing 

achievement, once again, for our staff at the The View Restaurant, while 

the IB Times ranking is wonderful for Lake Placid's place among summer 

destinations and our history of satisfying travelers with discriminating 

tastes. Kudos to our staff for making us stand out once again." 

"The Wine Spectator Award is one of the benchmarks of upscale 

restaurants," said The View Restaurant Manager Katie Welch. "Our 

dining room staff was quite proud to receive the news of this accolade, 

and it reinforces our commitment to the wine connoisseur who wishes to 

dine with us. We will continue to choose the finest vintages to meet the 

expectations of Mirror Lake Inn guests." 



Sheraton Syracuse University Hotel Announces 

Social Hour Program 

The Sheraton Syracuse 

University Hotel 

has embarked on 

an exciting new program 

introduced nationally 

by Starwood Hotels and 

Resorts for its’ Sheraton 

Hotels – the Sheraton Social 

Hour. 

Designed to create and 

foster social interaction 

among guests, the Sheraton 

Social Hour events will 

take place on Tuesday, 

Wednesday and Thursday 

evenings from 5 p.m. until 

7 p.m. in Sitrus, the Sheraton’s recently redesigned 

lounge. 

“The Sheraton Social Hour program offers guests of 

the Sheraton Syracuse University Hotel an elevated 

wine tasting experience featuring some of the most 

highly rated wines in the world” said David Heymann, 

General Manager. 

The Sheraton Social Hour provides an opportunity 

for guests of the hotel and local patrons to taste and 

compare world renowned wines. Wines that are rated 

90+ by Wine Spectator are provided for the event and 

participants can compare two 2-ounce pours for $5. 

A joint program developed by Wine Spectator’s 

premier wine experts and Sheraton’s global food and 

beverage team, the Social Hour has been implemented 

worldwide in Sheraton Hotels. 

Open since 1985, Sheraton Syracuse University Hotel 

& Conference Center (www.sheratonsyracuse.com) is 

located on the scenic campus of Syracuse University. 

Consistently recognized by Starwood Hotels as the 

#1 Sheraton in North America for Customer Service, 

Sheraton guests enjoy easy access to the Carrier Dome, 

the Oncenter Convention Center Complex and the 

downtown business and cultural districts. 


ANNOUNCING TWO NEW MEMBER BENEFITS THROUGH 

FINANCIAL INDEPEPENDENCE CO. INSURANCE SERVICES 

1 

2 

AVAILABLE NOW to all members of the New York State Hospitality 

and Tourism Association (NYSH&TA), their employees and 

dependents! This exclusive offer is being provided through a 

partnership with Financial Independence Co. Insurance Services 

(FICIS). The drug card typically sells for $260.00 per year; however, 

the card is being offered to you at NO COST! ALL FULL-TIME, 

PART-TIME AND SEASONAL EMPLOYEES ARE ELIGIBLE! AND NO 

WAITING PERIOD! 

Contact SHEILA HARTMAN (800) 677-2209 Ext. 210 or E-mail sheilah@f-i-c.com 


Welcome New Members 

Includes New Members from July 9, 2012 - November 1, 2012 

Allied 

Largo Hospitality Finance 

Brian Barns 

2420 North Forest Rd 

Getzville, NY 14068 

Phone: (716) 204-2216 

Web: www.largocapital.com 

Superior Bed Bug Services 

Chris Wild 

PO Box 4667 

Clifton Park, NY 12065 

Phone: (518) 243-0085 

Web: www.superiorbedbugservices.com 

Telkonet, Inc. 

Chuck Wahlen 

10200 W. Innovation Dr Ste 300 

Milwaukee, WI 53226 

Phone: (414) 223-0473 

Fax: (414) 258-8307 

Toll-Free: (888) 703-9398 

Web: www.telkonet.com 

Cooperating Organizations 

Erie Canalway National 

Heritage Corridor 

Beth Sciumeca 

PO Box 219 

Waterford, NY 12188 

Phone: (518) 237-7000 

Fax: (518) 237-7640 

Web: www.eriecanalway.org 

Lodging 

Art Devlin’s Olympic 

Motor Inn 

Art Devlin 

2764 Main St 

Lake Placid, NY 12946 

Phone: (518) 523-3700 

Fax: (518) 523-3893 

Web: www.artdevlins.com 

Rooms: 50 

Flatiron Hotel 

Lance Herman 

9 West 26th St 

New York, NY 10010 

Phone: (212) 839-8000 

Web: www.flatironhotel.com 

Rooms: 65 

Hampton Inn Elmira Horseheads 

Brenda Curren 

51 Arnot Rd 

Horseheads, NY 14845 

Phone: (607) 795-3333 

Fax: (607) 795-3335 

Web: www.elmirahorseheads. 

hamptoninn.com 

Rooms: 73 

Hampton Inn Oneonta 

Ashley Camarata 

225 River St 

Oneonta, NY 13820 

Phone: (607) 433-9000 

Fax: (607) 433-9001 

Web: www.oneonta.hamptoninn. 

com 

Rooms: 106 

Hyatt 48 Lex 

Mark Wagner 

517 Lexington Ave 


Phone: (212) 838-1234 

Fax: (212) 888-2900 

Web: www.48lex.hyatt.com 

Rooms: 116 

King & Grove Williamsburg 

Scott Root 

160 North 12th St 

Brooklyn, NY 11249 

Phone: (718) 218-7500 

Web: www.kingandgrove.com/ 

NYC-Hotels/Hotel-Williamsburg 

Rooms: 64 

Nesva Hotel 

Timothy Westwig 

39-12 29th St 

Long Island City, NY 11101 

Phone: (718) 745-1000 

Web: www.nesvahotel.com 

Rooms: 32 

Tribeca Blu Hotel 

Jose Urraca 

276 Canal St 


Phone: (212) 941-6106 

Fax: (212) 941-6156 

Web: www.tribecabluhotel.com 

Rooms: 70 

Save 20% 

GM101 Online Program 

Develop Yourself as a General Manager 

Promo code: GM101 

Offer valid 11/1-11/30/12 

www.ahlei.org 

800-349-0299 l 407-999-8100 12-04352 


The Preston Robert Tisch Center offers 

three master’s, three graduate certificates, 

two bachelor’s, and continuing education 

and certificate programs. 

Tisch cenTer Programs of sTudy 

Bachelor of Science Degrees 

• Hotel and Tourism Management 

• Sports Management 

Master of Science Degrees 

• Hospitality Industry Studies 

• Sports Business 

• Tourism Management 

Graduate Certificates 

• Hospitality Industry Studies 

• Sports Business 

• Tourism Management 

Accelerated Courses and Certificates 

• Hotel Operations 

• Restaurant Operations 

• Meeting and Conference 

Management 

for more informaTion, 

Please conTacT: 

(212) 998-9100 

tisch.center@nyu.edu 

www.scps.nyu.edu/tischcenter 


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2012 Buyers’ Guide 

2012 BUYERS’ GUIDE 

The hospitality industry suppliers listed in this Buyers’ Guide are Allied members of the 

New York State Hospitality & Tourism Association (NYSH&TA). We encourage you 

to refer to our Allied members as an industry resource when making buying decisions 

to improve your property. These vendors have in-depth knowledge about their products and 

services, which will save NYSH&TA members time and money. 

You can also find these companies listed in NYSH&TA’s Online Buyers’ Guide at www.nyshta.org 

How to Use This Buyers’ Guide: 

NYSH&TA Allied members have been organized in the Buyers’ Guide by the following 

product and service categories: 

Advertising/Marketing 

Amenities 

Construction, Design, Renovation 

Communication Systems/Services 

Environment Control 

Equipment Sales/Services 

Food & Beverage 

Furnishings 

Housekeeping 

Information Processing 

Operational Services 

Safety/Security 

Each company listing includes: 

Name of Business 

Contact Person 

Phone Number 

Website 

If you’re interested in any of the following products or services, please let these companies 

know you saw them in NYSH&TA’s Buyers’ Guide. 

If you have any questions on our Allied members contact Darcy Lyle, NYSH&TA’s Membership 

Service Manager at (800) 642-5313 ext. 111 or e-mail her at darcy.nyshta.org 



Allied Members Listed by Category 

Advertising/ 

Marketing 

Bernard Roth Enterprises, 

Ltd. 

Bernard Roth 

(845) 434-0681 

Concorde Hotel Group 

Mike Johnston 

(516) 433-9000 

concordehotelgroup.com 

CTM Media Group 

Steven Guerrini 

(212) 239-3200 

ctmmediagroup.com 

Destinations Of New York 

State 

Charlie Daley, CTIS, CTP 

(845) 246-8733 

destinationsny.com 

Hudson Valley Magazine 

Jack Driscoll 

(914) 345-0601 

hvmag.com 

ISIS Hospitality Solutions 

Ilan Blum 

(646) 330-5191 

isisdg.com 

Landry Hospitality 

Consulting Services LLC 

Gavin Landry 

(347) 633-5722 

landryhospitality.com 

LAZ Parking 

Jessica Crane 

(917) 715-0212 

lazparking.com 

Lodging Interactive 

DJ Vallauri 

(877) 291-4411 

lodginginteractive.com 

Martinelli - Slocum 

Publishing 

Thomas Martinelli 

(845) 462-1209 

martinellislocum.com 

Sprague Operating 

Resources LLC 

Claude Peyrot 

(603) 430-7254 

spragueenergy.com 

Wanderlust, Travel and 

Destination Marketing 

Mark Shipley 

(518) 272-2800 

createwanderlust.com 

Amenities 

Design & Supply Co., Inc. 

Lee Stranburg 

(215) 997-8850 

designandsupply.com 

Front of The House/room 

360 by FOH 

Laura Bolser 

(305) 757-7940 

frontofthehouse.com 

National Hospitality 

Supply 

Michael Hans 

(800) 526-8224 

nathosp.com 

RJT Products LLC / 

ROJETI 

Joyce Finnegan 

(315) 337-7655 

rjtproducts.com 

The Turkish Towel 

Company 

Barton Brass 

(866) 631-1676 

turkishtowelcompany.com 

Communication 

Systems/Services 

Business Only Broadband 

Rich Kingston 

(630) 886-2084 

bobbroadband.com 

CornerStone 

Stephanie Gootz 

(518) 328-0338 

cstel.com 

Lodging IT Brokers 

Peter Gonzalez 

(518) 522-2600 

corporateitbrokers.com 

National Purchasing 

Partners 

Avery Caldwell 

(206) 515-5463 

mynpp.com 

Sonu Satellite 

Neil Doshi 

(856) 753-6300 

sonusatellite.com 

Time Warner Cable 

Business Class 

Todd Gilbert 

(518) 640-8405 

twcbc.com 

Verizon Wireless 

Jane Cho 

(410) 303-3434 

verizonwireless.com/ 

business 

Construction, 

Design, Renovation 

Bramson House, Inc. 

Barry Silverman 

(516) 764-5006 

bramsonhouse.com 

Capsys Corp. 

Tom O’Hara 

(718) 403-0050 

capsyscorp.com 


Mike Johnston 

(516) 433-9000 


Constellation 

Peggy Scanlon 

(212) 885-6475 

constellation.com 


Lee Stranburg 

(215) 997-8850 



360 by FOH 

Laura Bolser 

(305) 757-7940 



Jack Driscoll 

(914) 345-0601 

hvmag.com 

Matthew Lampshade 

Corporation 

Michael Weitz 

(718) 647-6552 

matthewlampshade.com 


Restoration, Inc. 

Robert Stephens 

(607) 589-6090 

northernlightsrestoration.com 

Plymouth Rock Energy 

Katia Lundy 

(516) 734-0408 

plymouthenergy.com 

Protect-A-Bed 

Sandra DiVito 

(847) 856-7918 

protectabed.com 



Resources LLC 

Claude Peyrot 

(603) 430-7254 


Steve Winter Associates, 

Inc. 

Mark Jackson 

(203) 857-0200 

swinter.com 

Usource LLC 

Bill Kibler 

(603) 502-8755 

usourceonline.com 

Environment Control 

Audubon International 

Fred Realbuto 

(518) 767-9051 

auduboninternational.org 

Con Edison C&I Energy 

Efficiency Program 

Courtney Capshaw 

(646) 312-8910 

conedci.com 

Constellation 

Peggy Scanlon 

(212) 885-6475 


EnergyNext, Inc. 

Gordon Boyd 

(518) 580-9244 

energynext.com 

Lodging IT Brokers 

Peter Gonzalez 

(518) 522-2600 

corporateitbrokers.com 

Millicare Dri Klean LLC 

Gabriella Hermey 

(973) 227-4367 

millicare.com 

OdorStop 

Michael Schmidt 

(716) 807-2300 

Paradigm Marketing 

Consortium 

Ralph Bianculli 

(516) 677-6012 

paradigm-grp.com 

PJM And Sons Inc. 

Patrick Murray 

(973) 962-6652 


Katia Lundy 

(516) 734-0408 


Protect-A-Bed 

Sandra DiVito 

(847) 856-7918 



Resources LLC 

Claude Peyrot 

Phone: 603-430-7254 


Statewide Machinery, Inc. 

Tony Longo 

(585) 426-3870 

statewidemachinery.com 

Telkonet, Inc. 

Chuck Wahlen 

(414) 223-0473 

telkonet.com 


Brendan Pilawski 

(518) 533-3340 

wm.com/cp 

Equipment Sales/ 

Services 

Hoteliers Ink 

Pather Neff 

(858) 456-3899 

hoteliersink.com 

Leonard Bus Sales, Inc. 

Stacey Bruce 

(518) 664-9253 

leonardbus.com 


Supply 

Michael Hans 

(800) 526-8224 

nathosp.com 


Consortium 


(516) 677-6012 



Katia Lundy 

(516) 734-0408 


Sani Wash 

Richard Gettinger 

(718) 729-1700 

saniwash.com 


Resources LLC 

Claude Peyrot 

(603) 430-7254 



Tony Longo 

(585) 426-3870 




(518) 533-3340 

wm.com/cp 

Food & Beverage 

Clifton Park Rental 

Center 

Katherine Frodey 

(518) 877-7449 

cliftonparkrental.com 


Mike Johnston 

(516) 433-9000 



Culinary Software 

Services 

Eileen Allison 

(303) 447-3334 

cheftec.com 


Lee Stranburg 

(215) 997-8850 



360 by FOH 

Laura Bolser 

(305) 757-7940 



Jack Driscoll 

(914) 345-0601 

hvmag.com 


Supply 

Michael Hans 

800-526-8224 

nathosp.com 


Consortium 


(516) 677-6012 



Resources LLC 

Claude Peyrot 

(603) 430-7254 


Furnishings 

Allergy Technologies LLC 

Helene Fantini 

(215) 654-0880 

allergytechnologies.com 

Bramson House, Inc. 

Barry Silverman 

(516) 764-5006 

bramsonhouse.com 



Clifton Park Rental 

Center 

Katherine Frodey 

(518) 877-7449 

cliftonparkrental.com 


Lee Stranburg 

(215) 997-8850 



Jack Driscoll 

(914) 345-0601 

hvmag.com 

Hunt Country Furniture 

Thomas Coons 

(845) 832-6601 

huntcountryfurniture.com 

Mason Contract Products 

Charlie Grady 

(516) 328-6900 

masoncontract.com 

Matthew Lampshade 

Corporation 

Michael Weitz 

(718) 647-6552 

matthewlampshade.com 


Supply 

Michael Hans 

800-526-8224 

nathosp.com 

Natural Form WCW 

Eileen Wood 

(802) 362-8053 

naturalform.com 




(607) 589-6090 

www.northernlights 

restoration.com 


Protect-A-Bed 

Sandra DiVito 

(847) 856-7918 


Sealy, Inc. 

Joe Miller 

(602) 614-9182 

sealyhospitality.com 

Serta Mattress Company 

Scott Klein 

(518) 731-3600 

serta.com 

Housekeeping 

A&C Pest Management 

James Skinner 

(516) 683-8376 

acpestmanagement.com 



(215) 654-0880 


Church & Dwight Co., 

Inc. 

Dana Iaricci 

(609) 279-7625 

ahprofessional.com 


Lee Stranburg 

(215) 997-8850 



360 by FOH 

Laura Bolser 

(305) 757-7940 




(973) 227-4367 

millicare.com 


Supply 

Michael Hans 

800-526-8224 

nathosp.com 

OdorStop 

Michael Schmidt 

(716) 807-2300 


Consortium 


(516) 677-6012 


Protect-A-Bed 

Sandra DiVito 

(847) 856-7918 


Sani Wash 


(718) 729-1700 

saniwash.com 


Resources LLC 

Claude Peyrot 

(603)430-7254 


The Turkish Towel 

Company 

Barton Brass 

(866) 631-1676 

turkishtowelcompany.com 

Information Processing 

American Express 

John Stepien 

800-705-9809 

americanexpress.com 

Business Only Broadband 

Rich Kingston 

(630) 886-2084 

bobbroadband.com 

Guest Tracker Hotel 

Software 

Frank Troise 

(845) 358-9294 

hotel-software.com 

Heartland Payment 

Systems 

Dennis Carpenter 

(316) 425-2537 

heartlandpayment 

systems.com 

Lodging Interactive 

DJ Vallauri 

(877) 291-4411 

lodginginteractive.com 

NORTHWIND-Maestro 

Property Management 

System 

Audrey MacRae 

(905) 940-1923 

maestropms.com 

Oser Communications 

Group, Inc. 

Tara Neal 

(520) 721-1300 

oser.com 

Operational Services 

Anderson Kill & Olick, 

PC 

Carol Ueckerman 

(212) 278-1513 

andersonkill.com 

Arthur J. Gallagher & Co. 

Jack McArdle, MBA, 

CPCU 

(914) 697-6031 

ajg.com 


Fred Realbuto 

(518) 767-9051 

auduboninternational.org 

Bed Bug Finders LLC 

Mike Morin 

(866) 984-2847 

bedbugfindersllc.com 

Bollinger Insurance 

Irene Walton 

(215) 351-4765 

bollingerinsurance.com

Cartridge World 

Roberta Tabachneck 

(518) 786-5188 

cartridgeworldlatham.com 

Colonial Life 

Brad Biel 

(973) 537-2800 

coloniallife.com 


Mike Johnston 

(516) 433-9000 


Constellation 

Peggy Scanlon 

(212) 885-6475 


Cool Insuring Agency, Inc. 

Eric Kane 

(518) 783-2665 

coolins.com 

Drake Beil & Associates 

Dana Beil 

(617) 686-7971 

drakebeil.com 

Financial Independence 

Co., Insurance Services 

Sheila Hartman 

800-677-2209 

f-i-c.com 

G.C.G. Risk Management, 

Inc. 

Ross Gnesin 

(212) 431-3000 

gcgriskmanagement.com 

Haylor, Freyer & Coon, 

Insurance 

Frank Torelli 

(607) 273-5353 

haylor.com 

International Payment 

Solutions LLC 

Cheryl Heldt 

(877) 398-7922 

inter-pay.com 

Landry Hospitality 

Consulting Services LLC 

Gavin Landry 

(347) 633-5722 

landryhospitality.com 

Largo Hospitality Finance 

Brian Barns 

(716) 204-2216 

largocapital.com 

LAZ Parking 

Jessica Crane 

(917) 715-0212 

lazparking.com 

Merchant Advocate 

Eric Cohen 

(732) 727-2073 

merchantadvocate.com 



(973) 227-4367 

millicare.com 

Niagara Montauk 

Insurance 

Tim Overdorf 

Phone: 

niagaramontauk.com 

Northeast Hotel Appraisal 

Michael Paley 

(518) 490-1130 




(607) 589-6090 

northernlightsrestoration. 

com 

NORTHWIND-Maestro 

Property Management 

System 

Audrey MacRae 

(905) 940-1923 

maestropms.com 

Oser Communications 

Group, Inc. 

Tara Neal 

(520) 721-1300 

oser.com 

Paychex, Inc. 

Karen Sladden 

(585) 218-6925 

paychex.com 

PeopleSystems 

Russell Keller 

(315) 471-2627 

peoplesystems.com 

PKF O’Connor Davies, 

LLP 

Henry Freire 

(212) 867-8000 

pkfnewyork.com 


Katia Lundy 

(516) 734-0408 


Sani Wash 


(718) 729-1700 

saniwash.com 

Saratoga Human 

Resources Solutions, Inc. 

James Marco, Jr 

(518) 429-0308 

saratogahr.com 

Scherff Insurance Agency 

Avon Scherff 

(518) 688-3010 

scherffinsurance.com 


Resources LLC 

Claude Peyrot 

(603) 430-7254 



Tony Longo 

(585) 426-3870 


STR 

Lindsay Culbreath 

(615) 824-8664 

str.com 


Tanenbaum-Harber Co., 

Inc. 

Steven Hanstein 

(212) 603-0310 

tanhar.com 

Usource LLC 

Bill Kibler 

(603) 502-8755 

usourceonline.com 

Vermont Mutual 

Brian Whalley 

(802) 223-2341 

vermontmutual.com 

Visual Technologies Corp. 

David Foor 

(315) 423-2000 

visualtec.com 

WageWatch, Inc. 

Travis Pullen 

(480) 237-6130 

wagewatch.com 



(518) 533-3340 

wm.com/cp 

Wilson, Elser, Moskowitz, 

Edelman & Dicker, LLP 

Peter Lauricella 

(518) 449-8893 

wilsonelser.com 

Safety/Security 



(215) 654-0880 


Protect-A-Bed 

Sandra DiVito 

(847) 856-7918 



Manage Your Business. 

We’ll Power It. 

855.273.7560 constellation.com/NYSHTAAD1 


Over 44,400 hotels globally 

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Staples Business Advantage 

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ELECTRONIC PAYMENT PROCESSING 

Heartland Payment Systems 

(316) 425-2537 

www.heartlandpaymentsystems.com 

ENERGY CONSULTING SERVICES 


(518) 767-9051 

greenleaf.auduboninternational.org 

Constellation Energy 

(866) 237-7693 

www.constellation.com/NYSHTA 

Energy Alliance 

(518) 580-9244 

www.energyallianceny.com 

HOSPITALITY JOB BANK 

HCareers.com 

(800) 832-3738 

www.nyshta.org (click Job Bank) 

INDUSTRY DATA SERVICES 

STR 

(615) 824-8664 

www.strglobal.com 

INSURANCE SERVICES 

Arthur J. Gallagher 

(914) 697-6031 

www.ajg.com 

Bollinger Insurance 

(215) 351-4765 

www.bollingerinsurance.com 

Workers’ Compensation 

G.C.G. Risk Management, Inc. 

t/a Hotel Safety Group 

(800) 922-2362 

www.gcgriskmanagement.com 

Financial Independence Co., 

Insurance Services 

(800) 677-2209 

www.ficrxcard.com/nyht 

Scherff Insurance Agency 

(518) 688-3010 

www.scherffinsurance.com 

Offset. Digital. Lenticular 3D. 

LEGAL COUNSEL 

Wilson Elser 

(518) 449-8893 

www.wilsonelser.com 

*MUSIC LICENSING 

ASCAP and BMI 

(615) 401-2800 / (615) 401-2873 

www.ascap.com / www.bmi.com 

SESAC 

(615) 320-0055 

www.sesac.com 

PAYROLL PROCESSING 

Paychex 

(800) 729-2439 

www.paychex.com 

TELECOMMUNICATIONS AND VIDEO 

SOLUTIONS 

Time Warner Cable Business Class 

(518) 640-8405 

www.twcbc.com 

*Wage and Salary Survey 

WageWatch 

(888) 330-9243 

*Available to AH&LA members only. 

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Coverage is subject to meeting eligibility requirements and carrier approval.

2012 - New York State Hospitality & Tourism Association

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