Pdf File - Ontario College of Pharmacists

New Client Services
Department
Connie Campbell, C.A.M., C.A.E.
Director of Finance and
Administration
Our Client Services Team: Jackie McKee, Jovenice Santiago, Heather Harris, Jaswant Sandhu,
Ifrah Osman, Jacquelyn Fletcher (Client Services Coordinator), Maria Earley, Roland Starr
Earlier this year, the College
created a new Client Services
Department. The creation of this
department was prompted by a number
of changes. Changes in priorities,
growth in the College, implementation
of our new operations management
system, and the new online web
service, OCP Connects, have all led to
the need for new common business
processes and consistency in data
recording, reporting and retrieval.
To address these needs and to
provide a seamless, one-stop service for
our clients, we created a central department
to process all registrations,
certifications, fees and other information.
Although the title “Member
Services” was considered, we tried to
find a word that represents all of our
constituencies: students, interns, pharmacists,
pharmacy technicians, and
pharmacy owners and operators. Some
of you are registered with us, others are
certified and still others are accredited.
We believe the term Client Services
addresses our commitment to
providing helpful, timely responses to
your diverse needs.
The new department brings
together College staff who deal with
the primary data collection, recording
and client profile maintenance, but
who have until now been distributed in
other departments throughout the
College.
The reorganization is expected to
result in:
• Increased reliability and consistency
of data capture and information
processing of transactions related to
pharmacy technicians, students,
interns, pharmacists, members emeritus,
health profession corporations,
pharmacy shareholders, pharmacy
directors and pharmacy corporations
• Improved records and data integrity
• Better distribution of staff workloads
and functions through cross-training
and backup systems
• Greater continuity in the relationship
management between the College
and its various stakeholders
The department is headed by our
new Client Services Coordinator,
Jacquelyn Fletcher. Jacquie joined the
College in early February. She brings
with her 15 years of business process,
IT and management expertise.
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Pharmacy Connection March • April 2004