Gujarat Technological University MBA Semester - IV

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1. Course Objective: MBA - II Semester - IV IS - Business Process Reengineering (BPR) The objective of the course is to • Understand the role of Business Process Reengineering technique in an organization, • Develop an insight as to how BPR tool/techniques are used strategically for the betterment of organization and • To understand how it helps in customer focus, innovation, quality management, speeding up the processes and improvement in productivity in an organization. 2. Course Duration: The course will have sessions which are divided into five modules. Each module consists of eight sessions of 75 minutes each and carries a weightage of 14 marks. 3. Course content: Module Modules/Sub-Modules Sessions Marks No. Weightage I Introduction to BPR – Concept, Need for Reengineering, Benefits, guiding principles, BPR and performance Improvement, Pitfalls in BPR, Myths of BPR. 8 20% II BPR and other management concepts: TQM, Quality function deployment, ISO standards, ERP. 8 20% III BPR implementation methodology, Success factors of BPR, Barriers to BPR 8 20% IV BPR in Manufacturing industry BPR and IT, BPR and relevant technologies, BPR and ERP 8 20% V Change management in BPR – introduction, Nature, process of change, Management of Change in BPR. Strategic aspects of BPR 8 20% 4. Teaching Methods: The course will use the following pedagogical tools: (a) Discussion on concepts and issues on BPR use of in an organization. (b) Case discussion covering a cross section of gaining strategic advantage by applying BPR tools and techniques. (c) Projects/ Assignments/ Quizzes/ Class participation etc. 5. Evaluation: The evaluation of participants will be on continuous basis comprising of the following elements: A Projects/ Assignments/ Quizzes/ Class participation etc Weightage 50% B Mid-Semester examination Weightage 30 % (Mid Assessment- 30 Marks) C End –Semester Examination Weightage 70% (External Assessment-70 Marks)
6. Basic Textbooks (Latest Edition): Sr. Author Name of the book Publisher Edition & Year No. of Publication T1 R. Radhakrishnan Business Process PHI Latest Edition S. Balasubramanian Reengineering T2 B.R. Dey Business Process Reengineering And change management Wiley Latest Edition T3 Sethi and King Organizational transformation through BPR Pearson Latest Edition 7. Reference Books: Sr. Author Name of the book Publisher Edition & Year No. of Publication R1 Henry J. Johansson Business process reengineering: breakpoint strategies for market dominance Wiley Latest Edition R2 Varun Grover, Business process change: Idea Group Latest Edition William J. Kettinger Re-Engineering concepts, methods And techniques Inc R3 Mehdi Khosrowpour Cases on IT and BPR Idea Latest Edition R4 Johan Nelis, John Business Process Oxford Latest Edition Jeston Management, Second Edition: Practical Guidelines to Successful Implementations R5 Paul Harmon Business Process Change Morgan Kaufmann Latest Edition R6 Mike Robson and A Practical Guide to Gower Latest Edition Philip Ullah Business Process Re- Engineering R7 Hui Liang Information Technology and Business Process Reengineering Praeger Latest Edition R8 Patrick McHugh, Beyond Business Process Wiley Latest Edition Giorgio Merli, and William A. Wheeler Reengineering R9 Joe Peppard and Essence of Business Prentice Latest Edition Philip Rowland Process Re-Engineering, Hall R10 Clarence G. The Practical Guide to PH Latest Edition Feldmann Business Process Reengineering Using Idefo 8. List of Journals/Periodicals/ Magazines/ Newspapers etc. Computer Express, Digichip, PC World, Computer Shopper, Dataquest etc. NB: The Instructor/s (Faculty Member/s) will be required to guide the students regarding suggested readings from Text(s) and references in items 6 and 7 mentioned above.
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