Supplemental Disclosure Material - Ono

“ARPU” means monthly average revenue per user, and is calculated by dividing total revenues generated from our
internet, television and telephony services provided to customers that are directly connected to our network in the last quarter
of the relevant period by the average number of customers in that quarter, the result of which is divided by three. The average
number of customers for any period is calculated by adding the number of customers at the beginning of the period to the
number of customers at the end of the period and dividing by two.
“Homes released to marketing” refers to homes to which we can provide broadband internet, television and
telephony services within an average of four days, which occurs after the customer tap and drop have been installed.
“Net churn” means the percentage obtained by dividing the number of residential cable customers (without the
customers moving from one ONO home to another ONO home) who cease to receive any of our services (either voluntarily or
involuntarily) in the last quarter of the relevant period by the average total number of residential cable customers during that
quarter, multiplied by four. The average number of residential cable customers for any period is calculated by adding the
number of residential cable customers at the beginning of the period to the number of residential cable customers at the end of
the period and dividing by two.
“Penetration” is the percentage of customers over homes released to marketing in our areas of operation, and with
respect to any particular service, penetration is the percentage of RGUs of that service over homes released to marketing in
our areas of operation.
“RGUs” are revenue-generating units where each customer is counted as a revenue generating unit for each service
for which such customer subscribes, regardless of the number of services that customer receives from us. Thus a single
customer who receives internet, television and telephony services from us would account for three RGUs.
“ULL” means unbundled local loop, a technology whereby the incumbent operator grants other operators access to
the communications circuits between the equipment of the local exchange and the customer’s equipment (known as the local
loop).
Other
Certain numerical figures included herein have been rounded. Therefore, discrepancies in tables between totals and
the sums of the amounts listed may occur due to such rounding. In addition, when describing the change in a percentage
between two periods, the term “pp” means percentage points.
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